Lexus of Watertown - Service Center

Great Dealership Experience Brian Lee, my service rep is a super guy. He was professional all the way and helped me through the entire process. He kept me up to speed with they d Brian Lee, my service rep is a super guy. He was professional all the way and helped me through the entire process. He kept me up to speed with they did to my car, offering advise as and when needed. More

My Phan is the best, Service Rep. My Phan is the best She takes excellent care of me each and every time I come in. in and out on time. Service Rep. My Phan is the best She takes excellent care of me each and every time I come in. in and out on time. More

Lexus of Watertown service-rx350 Great visit, scheduled maintenance as well as new brakes and tires. Like new again, have always been happy with their service. Couldn’t imagine bringi Great visit, scheduled maintenance as well as new brakes and tires. Like new again, have always been happy with their service. Couldn’t imagine bringing the car anywhere else! More

Excellent service experience Can’t say enough about the service experience, handled professionally every step of the way. Looking forward to the scheduled upgrades to the service Can’t say enough about the service experience, handled professionally every step of the way. Looking forward to the scheduled upgrades to the service department that will further enhance the experience. More

The Best. Always the Best. Would not go anywhere else. Everyone is helpful, including the guys who assist when I first drive into the Dealership. Excellent Always the Best. Would not go anywhere else. Everyone is helpful, including the guys who assist when I first drive into the Dealership. Excellent service help. More

Great Customer Service I have been thoroughly satisfied with the service and personal attention by staff - specially the manager, Amanda Carr. I no hesitation in giving them I have been thoroughly satisfied with the service and personal attention by staff - specially the manager, Amanda Carr. I no hesitation in giving them A+. More

Extremely professional and customer freindly service I am customer of Lexus of Watertown for more than 20 years. I love this dealership. It has very friendly customer oriented atmosphere. You are surroun I am customer of Lexus of Watertown for more than 20 years. I love this dealership. It has very friendly customer oriented atmosphere. You are surrounded by very professional people that have great knowledge and willing to help you every time you are in the dealership. I never had any issues with the cars that I bought there and I am enjoying been a customer of Lexus of Watertown. More

excellent service, plus rep Hi, There was a miscommunication with scheduling and work to be done. The Service Manager (Amanda) called and help resolve the issue. I appreciate t Hi, There was a miscommunication with scheduling and work to be done. The Service Manager (Amanda) called and help resolve the issue. I appreciate that the service dept took my concerns seriously. And, when I came to pick up my car, William went above and beyond by having my car delivered to my house (and the driver picking up the loaner). More

recent 1st service for new RX350L outstanding service concerning pick up at my home and return same day. received call from MY to ensure the tech's understood my review items. vehicl outstanding service concerning pick up at my home and return same day. received call from MY to ensure the tech's understood my review items. vehicle returned by Jarrod, a nav system tech. He made sure the Nav settings were what I requested AND he showed me great functions for the radio I never used including setting up a preselected station playing my wife's Christmas song! More

Lexus still one of the best I could not ask for more. Friendly, knowledgeable and professional through and through. It makes me proud to own a Lexus and feel privileged to get I could not ask for more. Friendly, knowledgeable and professional through and through. It makes me proud to own a Lexus and feel privileged to get it serviced at Watertown. More