Lexus of Watertown - Service Center

EXCELLENT EXCELLENT ALL THE TIME!!! I have had the same customer service rep Kim Trott for 3 Lexus leases- a total of almost 8 yrs! It says something about your co. when people stay and I have had the same customer service rep Kim Trott for 3 Lexus leases- a total of almost 8 yrs! It says something about your co. when people stay and when I get the same wonderful service every time I need something- it speaks to your commitment that the customer comes first. Even when Kim is not available or out of the office no mater who helps me things get done efficiently and with a smile. I own my own business and we deal with the public every day, the people are what make the company and make the difference every time. Thank you for making my car experience easy and one thing I do not have to worry about ever! More

Great. They got me in quick . Then Chad was great . Told me what service i was getting and offered other service and how long it was going to take . They got me in quick . Then Chad was great . Told me what service i was getting and offered other service and how long it was going to take . More

Excellent Experience As always, I was treated so well and with amazing patience. My Phan was so understanding and explained everything so well to me and my son. I am older As always, I was treated so well and with amazing patience. My Phan was so understanding and explained everything so well to me and my son. I am older and I appreciated the courtesy car home and back as the work took a good bit of time. Thank you!! I tell everyone about Lexus of Watertown. More

Very efficient i am extremely satisfied with the service department of Lexus of Watertown It's very efficient and the staff is friendly and professional Thank y i am extremely satisfied with the service department of Lexus of Watertown It's very efficient and the staff is friendly and professional Thank you More

excellent This visit was what I am used to, my last visit I was not too happy with, but happy to say this was more of what I expect. This visit was what I am used to, my last visit I was not too happy with, but happy to say this was more of what I expect. More

Mariel B. was once again extremely competent . Mariel makes the service visit as easy and pain-free as possible. She is knowledge and helpful, and always considerate of my time and concerns. A ver Mariel makes the service visit as easy and pain-free as possible. She is knowledge and helpful, and always considerate of my time and concerns. A very professional person who is a pleasure to work with. More

rodent rampage We have had two instances of a rodent getting and shredding the cabin air filter. Lexus of Watertown fixed the air system and replaced the filter. We have had two instances of a rodent getting and shredding the cabin air filter. Lexus of Watertown fixed the air system and replaced the filter. More

Great Service Took a bit longer than we expected but everything went very well. The problem was resolved and there was no charge for the great service. Took a bit longer than we expected but everything went very well. The problem was resolved and there was no charge for the great service. More

Premium operation from top to bottom From reception by Maria Laskaris to exit can't say enough in behalf of Lexus of Watertown and its dedication to customer satisfaction in every aspect. From reception by Maria Laskaris to exit can't say enough in behalf of Lexus of Watertown and its dedication to customer satisfaction in every aspect. More

Great service as Usual I just got my car serviced and Maria Laskaris the service specialist was terrific and knowledgeable, I go back with her 23 years as I have been a lo I just got my car serviced and Maria Laskaris the service specialist was terrific and knowledgeable, I go back with her 23 years as I have been a loyal customer and have two Lexus's with this dealer. Everyone at the dealership is terrific including the General Manager (vinnie) Paul Chella (operations director) I am treated like family. I also refer many people to them More