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Lexus of Tucson - On Speedway - Service Center
Tucson, AZ
22 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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22 Reviews of Lexus of Tucson - On Speedway - Service Center
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October 23, 2019
Quickly replaced my dying battery in IS350 Over the weekend I noticed that my Lexus was having a difficult time starting and I could tell that the battery was going bad. Without an appointment, Over the weekend I noticed that my Lexus was having a difficult time starting and I could tell that the battery was going bad. Without an appointment, I showed up at the dealership on Monday at 7:00 AM when they open. My Service Adviser, Shawn McKenzie, took a look at the schedule and determined that they would be able to get me in right then and there for a new battery. I am so grateful for the assistance & service that Shawn and his team provided - I was able to make it to work that morning just a few minutes after I was scheduled to be there. Shawn has always provided exceptional service and professionalism. Thank you Shawn & the service team at Lexus of Tucson on Speedway! More
by New128i
Employees Worked With
Shawn McKenzie
August 13, 2015
Excellent I am impressed with the excellent service provided by Shawn MacKenzie for my LX 470 which I purchased from New jersey Because of the excellent custome I am impressed with the excellent service provided by Shawn MacKenzie for my LX 470 which I purchased from New jersey Because of the excellent customer service I decided to buy another Lexus is250 for my son . Then I bought another car RX 330 for my daughter too . in fact, everyone I dealt with at this dealer was wonderful. More Employees dealt with Shawn MacKenzie, More
by N Khalid
Employees Worked With
Shawn Mackenzie is very helpful.
March 14, 2013
i needed to replace the timing belt on my 2002 Isuzu Axiom as 100000 miles was quickly approaching. I checked with several auto repair businesses in my area. (far northwest Tucson) Each and everyone wan Axiom as 100000 miles was quickly approaching. I checked with several auto repair businesses in my area. (far northwest Tucson) Each and everyone wanted to replace the belt,belt tensioners, and water pump. No one would just replace the belt only. I called Dave in Isuzu service and he said I probably only needed the belt for a total of 476.00. All others I compared were between $700 and $900. He replaced the belt and said those other parts were fine and did' not need replacing.Saved me about $500. They also provided free transportation home and returned to pick me up when the job was completed. Job was completed sooner than expected. Their service is top notch and prices very fair for a Dealer. Would recommend Dave to any Isuzu owners seeking quality work at fair prices from a knowledgeable service manager. Bill&Coe 03/08/2013 More
by choirboy1948
Employees Worked With
Dave Loper
March 05, 2012
I have been a Lexus of Tucson customer, and have leased or purchased nine Lexus auto's. The common denominator has been my association with my service representative Shawn MacKenzie. Shawn does an outsta or purchased nine Lexus auto's. The common denominator has been my association with my service representative Shawn MacKenzie. Shawn does an outstanding job for Lexus and all of his customers. I appreciate Shawn's "extra attention" that makes the difference. Dealing with Shawn sure makes the difference for me. Eric Solheid 7490 E La Cienega Dr. Tucson, AZ 85715 More
by Eric Solheid
Employees Worked With
Shawn MacKenzie
February 09, 2012
My wife and I were treated with respect and courtesy during our recent visit. Our concern was handled promptly with a fair and acceptable resolution. during our recent visit. Our concern was handled promptly with a fair and acceptable resolution. More
by buddiegirl1
Employees Worked With
MichaelStitzman,Luis Santiago,Jeff Steiner
December 20, 2011
Jeff Steiner is the first service writer who actually made me think he cared about my satisfaction and my auto. In the future, when I go to this dealership for service, I will gladly deal with Jeff. made me think he cared about my satisfaction and my auto. In the future, when I go to this dealership for service, I will gladly deal with Jeff. More
by redsoxbernie
Employees Worked With
jeff steiner
December 15, 2011
Jeff was very helpful and professional throughout. Because I had bought the car at another dealership, he had no record of this vehicle, but he promptly offered to fix the information and even did so Because I had bought the car at another dealership, he had no record of this vehicle, but he promptly offered to fix the information and even did so after letting me go so that I wouldn't have to wait. He found me a loaner even though I did not call him until the same day I wanted service. He gave me an accurate timeline and called promptly when the vehicle was ready and squeaky clean. Jeff also has beautiful green eyes and it's always nice to have some eye candy to enjoy. :) More
by cgill
Employees Worked With
Jeff Steiner
December 04, 2011
I've worked with either Sean or Tim , in service , for a number of years. They are both efficient, courteous,friendly, informative and I trust their opinion. I walk in and they immediately say hello and , i number of years. They are both efficient, courteous,friendly, informative and I trust their opinion. I walk in and they immediately say hello and , if not busy, walk right over and offer to help. I get a detailed report on what needs to be done and the cost. If a problem arises, while in service, I am notified immediately. More
by livetoride
Employees Worked With
Sean and Tim
November 18, 2011
Everyone at the Dealership is very professional, courteous and friendly. We have purchased 4 autos from this dealership because of the quality of service we have received over the last 7 years. courteous and friendly. We have purchased 4 autos from this dealership because of the quality of service we have received over the last 7 years. More
by amytoro
Employees Worked With
Shawn McKenzie, Timothy Ziegler
August 09, 2011
This is the ONLY service department I trust in Tucson. Larry Jackson is great! Never tries to sell me anything not needed. I tell all my friends to bring their ars here for service, no matter what make. Larry Jackson is great! Never tries to sell me anything not needed. I tell all my friends to bring their ars here for service, no matter what make. More
by CackySmith
Employees Worked With
Larry Jackson
