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Lexus of Tucson - At The Auto Mall

Tucson, AZ

5.0
181 Reviews
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4670 Circuit Rd

Tucson, AZ

85705

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Showing 181 reviews

August 14, 2021

My husband and I had an amazing experience at Lexus of Tucson, thanks to Mark Auston and Rick Morale. There was no pressure at any time during the process and we came away with a wonderful 2021 NX 300 th More

by d_litton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Morreale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Auston
August 07, 2021

I have purchased many new cars (15) starting with a 1950 Ford F100. Have had a variety of experiences w/ sales staff over the years - runs the gamut from "hard sell" to very very Helpful. My experience wit More

by Robert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Morreale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Broadman, Adam Bradencamp
August 05, 2021

Thank you to Lexus of Tucson! From the fantastic receptionist to Christopher Andrews, Rick & Caleb, this was an amazing experience. Everything is thoroughly explained w/ zero pressure -ever. Plus, More

by Janet A-G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Morreale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Receptionist at Lexus of Tucson, Auto Mall
June 28, 2021

We brought our 2015 Lexus RX 350 in for service and while waiting asked about Hybrid vehicles. Mark Austin provided info without any pressure and found a 2015 Lexus Hybrid (our preferred year ) had just com More

by Sherri Johnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Morreale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Auston
Jun 29, 2021 -

Lexus of Tucson - At The Auto Mall responded

Sherri, thank you for the review! We are pleased to hear that you had a great experience working with our team at Lexus Of Tucson at the Auto Mall, and we will certainly let Mark know that you appreciate his help. We hope that you continue to enjoy your 2015 Lexus RX 350 Hybrid!

June 19, 2021

Wow! We had a terrific experience. Very low stress and positive! Highly recommended! The staff was helpful and informative during the whole process. Thank you again! More

by amandapaige133
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Karahalios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Morreale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Tucson - At The Auto Mall responded

Amanda - Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Lexus Of Tucson at the Auto Mall team. Drive safely, and we hope to see you back again down the road!

June 09, 2021

Great attitude, experience, knowledge and professional of first time buying a car. They delivered it for a test drive and viewing as requested. Paper work was ready when I arrived. Out of all the vehicles I More

by michael.crookston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wiess
Jun 10, 2021 -

Lexus of Tucson - At The Auto Mall responded

Michael - Thank you for choosing Lexus Of Tucson at the Auto Mall! We are delighted to hear that Mark, Christopher, and our team left a great first impression and we appreciate you commending them. Safe travels and we look forward to working together in the future!

May 29, 2021

We walked into the dealership cold and with a complete specification for the Lexus we wanted. I had searched every dealership in Tucson and Phoenix and none had what we wanted in stock. The color and op More

by J K Harrington
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Morreale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Auston
Jun 01, 2021 -

Lexus of Tucson - At The Auto Mall responded

We are thrilled to hear about your experience with us at Lexus Of Tucson at the Auto Mall! Thank you for taking the time to leave us your five-star review. It is validating to hear that our team is going above and beyond to make sure our guests are going home in the vehicles they want. We will be sure to let Rick and Mark know you are appreciative of their assistance. Enjoy the ride and have a great day!

May 26, 2021

Great experience the wife and I had looking at and test driving new Lexus SUVs with the help of Kris Bowman. Kris is very kind, he is very knowledgeable about the features and options that are built into t More

by Wayne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ogule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Bores
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Lexus of Tucson - At The Auto Mall responded

Hi Wayne! Thanks for the feedback. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received when visiting us at Lexus Of Tucson at the Auto Mall. It fills us with pride to know that our staff is making sure our guests go home in a car that is right for them and we will be sure to give kudos to Kris! If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Enjoy the new Lexus RX 350!

May 03, 2021

George Karahalios did a great job of making our buying experience amazing. Prior to picking up the car, he made sure they had all the necessary information and told us what to expect. It was obvious tha More

by Kip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Karahalios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Morreale
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Lexus of Tucson - At The Auto Mall responded

Thank you so much for shopping with us at Lexus Of Tucson at the Auto Mall! We are delighted to hear that George guided you through the buying process with informative and helpful service. Safe driving in your new vehicle!

April 15, 2021

I just purchased a Lexus 350 RC Sport from Christopher Andrews at Lexus in the Auto Mall. He was excellent to work with. Was concerned with details which I appreciate. The staff spent considerable time More

by oldengineer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Morreale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb helped with tech.
Apr 16, 2021 -

Lexus of Tucson - At The Auto Mall responded

Congratulations on your Lexus 350 RC Sport! We are delighted to hear that you had a great experience working with Christopher and our Lexus Of Tucson at the Auto Mall team. Thank you so much for trusting us with this purchase! We wish you many safe miles in your new ride.

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