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Lexus of Towson - Service Center

Towson, MD

4.8
183 Reviews

183 Reviews of Lexus of Towson - Service Center

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January 17, 2023

My Lexus dealer is the best. Jason is great very helpful and customer oriented. He gives me great advice. More

by Stuarthaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Jan 17, 2023 -

Lexus of Towson responded

This review means a lot to us! Thank you for choosing Lexus of Towson and for sharing your thoughtful feedback about Jason. We hope to see you again!

January 05, 2023

Lexus and Scott helped me with an emergency flat tire. It was fixed so quickly ! More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
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Jan 06, 2023 -

Lexus of Towson responded

Judy, it was a pleasure assisting you with your flat tire! We'll let Scott know that he helped us earn your five stars. Safe traves! - The Lexus of Towson Team

January 03, 2023

Excellent and caring service. Andrew communicates, listens, and does what he can to give great service for my aging car. More

by Allan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Jan 04, 2023 -

Lexus of Towson responded

We will happily let Andrew know that you can always count on him to keep your vehicle in top-notch working condition. Thank you for the kind words and we look forward to seeing you at Lexus of Towson again next time, Allan!

December 23, 2022

Service mgr Scott J is the best. Extremely knowledgable, consistent, friendly and respectful. Lex detailing service came out looking like new! More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
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Dec 23, 2022 -

JJ responded

I took my Lex in for exterior/interior detailing. The car came back on time and looking like new. Service mgr Scott J has been my contact at Towson for years and i cant say enough about him. He is consistent with follow-through, communication and is always friendly and respectful. A+++ overall.

Dec 26, 2022 -

Lexus of Towson responded

It makes our day to see this glowing praise for Scott! We're thrilled he's consistently offered courteous assistance and expertise that's earned Lexus of Towson your confidence over the years. We look forward to working with you again next time!

December 19, 2022

I went into the dealership for a service campaign. While there, I took the opportunity to review other concerns that I had with my new NX. Yami carefully listened and noted each concern. When I picked More

by Linda
Service Communication
Recommend Dealer
Yes
Employees Worked With
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yami
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Dec 19, 2022 -

Lexus of Towson responded

Linda, we are delighted to hear that you had a 5-star service visit with Lexus of Towson! We will be sure to pass along your kudos to our team. Thank you for your feedback, and have a lovely day!

December 09, 2022

My service representative Scott Johnson was excellent as always. Everyone at dealership was great as always. More

by rcw1139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Lexus of Towson responded

Thank you for this great review of Lexus of Towson! Scott and the team appreciate your kind words. We look forward to assisting you again down the road.

October 29, 2022

Service was great Scott was very professional and had great customer service and he will be my go to guy! More

by Mr Armageddon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 31, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that Scott delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Towson!

October 28, 2022

The work was on time and on budget. Mark was very helpful. Look forward to the remodeled building. More

by MikeA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark drahuschak
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Oct 30, 2022 -

Lexus of Towson responded

Mike, thank you for the great review! We are so glad to hear that you had a successful service experience working with Mark and the Lexus of Towson team. Safe travels, and we hope to see you back again down the road!

October 18, 2022

Excellent service and my service advisor Andrew Woo is awesome. I highly recommend Lexus of Towson More

by Ronaldgermack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2022 -

Lexus of Towson responded

Thank you so much for recommending Lexus of Towson and giving Andrew a shout-out! We look forward to working with you again down the road!

October 17, 2022

Impossible, to improve my on perfection. SCOTT is awesome…………………..Everyone at dealership and s fantastic More

by Tranquility2701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SCOTT
Report | Print
Oct 17, 2022 -

Lexus of Towson responded

Thank you for the great review! We appreciate the kind feedback about Scott and hope to see you back again at Lexus of Towson!

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