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Lexus of Towson - Service Center

Towson, MD

4.8
185 Reviews

185 Reviews of Lexus of Towson - Service Center

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March 21, 2023

Good service for my Lexus Es350. I was pleased. I will bring my car back for service More

by westcharlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique
Report | Print
Mar 22, 2023 -

Lexus of Towson responded

We're so glad we could deliver quality service! Thanks for working with us at Lexus of Towson. We look forward to seeing you again next time!

March 18, 2023

Brandon was very pleasant and very helpful. Service was quick and efficient. I was early and they received me. More

by Gflood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Joyner
Report | Print
Mar 20, 2023 -

Lexus of Towson responded

Brandon and the team are always here to help you out! Thank you for supporting Lexus of Towson and please let us know if you need anything at all down the line!

March 08, 2023

The service department is excellent. My service representative Andrew is excellent. I have nothing to say except this is an outstanding service department. More

by marybug3125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Mar 08, 2023 -

Lexus of Towson responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Andrew and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

March 04, 2023

Miss Monique is just awesome her understanding and explanation is as good as it gets and very experienced technicians More

by chlarbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Lexus of Towson responded

We will be sure to pass along your kind words to Monique. Thank you for working with us here at Lexus of Towson.

February 25, 2023

Professional personable, responsive, are just a few words to describe Mr. Woo's outstanding support during my visit! More

by Owen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Report | Print
Feb 26, 2023 -

Lexus of Towson responded

Owen, it's wonderful to hear that you enjoyed working with our team! Thank you for trusting Lexus of Towson!

February 25, 2023

Andrew provides the best service. He should be commended for his work.he is great More

by Bcckevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew woo
Report | Print
Feb 27, 2023 -

Lexus of Towson responded

Thank you for the review! We are so glad to hear that Andrew delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Towson!

February 22, 2023

Excellent service. Pleasant staff. Great customer service. Courteous and prompt service. Timely service delivery. Very pleased. More

by marshalynnharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
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Feb 22, 2023 -

marshalynnharris responded

Pleasant experience at Lexus of Towson with Scott Johnson

Feb 23, 2023 -

Lexus of Towson responded

Thanks for the review! We're glad that the team was courteous, prompt and nice to work with. We appreciate your business and trust in Scott and the team to assist. --Lexus of Towson team

February 16, 2023

Highly professional and well organized. Staff are courteous and helpful. Customer anxiety is kept at a low level because of the above. More

by Sohonian5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Feb 17, 2023 -

Lexus of Towson responded

This review means a lot to us! Thank you for choosing Lexus of Towson and for sharing your kind words about our team. Drive safely until we see you again!

February 09, 2023

Great service. Thank you Monique Woods for your making my service visit very pleasant and easy. More

by cpage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Woods
Report | Print
Feb 09, 2023 -

Lexus of Towson responded

This review means a lot to us! Thank you for choosing Lexus of Towson and for sharing your thoughtful feedback about Monique. We hope to see you again!

January 26, 2023

You can count on an Honest problem assessment; outstanding customer service and high quality work; work was completed when promised. Andrew is a wonderful customer service rep. More

by Phyllis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Report | Print
Jan 26, 2023 -

Lexus of Towson responded

Phyllis, we are so happy to hear that you had a 5-star-worthy experience with Andrew and the team at Lexus of Towson. Thank you!

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