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Lexus of Towson - Service Center

Towson, MD

4.9
199 Reviews

199 Reviews of Lexus of Towson - Service Center

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August 14, 2023

Andrew Woo is very efficient and straight to the point and very understanding...My vehicle was inspected very thoroughly and I was very pleased with the outcome More

by LaShawn Hopt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Aug 14, 2023 -

Lexus of Towson responded

We're happy to hear that you enjoyed working with Andrew and our Lexus of Towson team! Thanks so much for sharing this positive feedback.

Aug 14, 2023 -

LaShawn Hopt responded

You are welcome

August 08, 2023

Excellent services. They know what service is appropriate for me . Special thanks to Andrew Woo who always tends to my need and recommend what best services for me. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Aug 09, 2023 -

Lexus of Towson responded

Patty, we're glad to know Andrew and our team at Lexus of Towson were able to provide you with excellent service. Thanks for the shout-out!

August 05, 2023

I've been going to Lexus of Towson for years and I'm always impressed with their professionalism More

by jamesecrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Aug 08, 2023 -

Lexus of Towson responded

James, thank you for being a loyal Lexus of Towson customer and leaving a five-star review! We are happy to hear our team continues to deliver top-notch service.

July 22, 2023

Mathew was very professional, polite, and had my problem fixed on my 2003 Lexus Ls430 More

by OWSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Jul 24, 2023 -

Lexus of Towson responded

We are glad to hear that Mathew provided excellent service for your Lexus Lx430! Thank you for choosing Lexus of Towson.

July 21, 2023

DO NOT BRING YOUR CAR HERE. We have a Lexus truck and they were completely dishonest with me and my family. Trumped up false charges on the vehicle and charged more than the act More

by David T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Schiff
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 21, 2023

My recent experience with the service department has been outstanding! Andrew W. is an exceptional service tech! More

by Bob H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Report | Print
Jul 24, 2023 -

Lexus of Towson responded

Bob, thank you for the great review! We're glad to hear that Andrew provided exceptional service during your recent visit. We appreciate your business and hope to see you again at Lexus of Towson in the future!

July 17, 2023

Scott was very professional and great to work with. Will continue to connect with him each time my Lexus needs service More

by wjwraven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Jul 18, 2023 -

Lexus of Towson responded

Thanks for the great review! We're glad to hear that Scott provided you with professional and excellent service. We appreciate your loyalty and look forward to assisting you with all of your Lexus service needs in the future. Have a wonderful day!

July 02, 2023

My service advisor, Scott, is amazing and goes way beyond expected to help his customers. The remodeled dealership is well done. I miss the fresh baked cookies that were a staple until a few years ago. More

by PNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
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Jul 03, 2023 -

Lexus of Towson responded

Thank you for the great review! We're so glad to hear that Scott provided amazing service and went above and beyond to assist you. We appreciate your feedback and hope to see you again at Lexus of Towson. Safe travels!

June 30, 2023

Great customer service , have been working with Andrew in service past few years and he is terrific and a tremendous asset to the dealership More

by Regsklar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Report | Print
Jul 03, 2023 -

Lexus of Towson responded

Thank you for the great review! We're glad to hear that Andrew has been providing you with excellent customer service. We appreciate your continued support and look forward to serving you in the future at Lexus of Towson!

June 06, 2023

It was clean and a comfortable and friendly environment my visit was a great experience. More

by chesterfox12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jun 06, 2023 -

Lexus of Towson responded

We're delighted we could welcome you to Lexus of Towson with such a wonderful experience! Thanks for sharing this praise!

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