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Lexus of Towson - Service Center

Towson, MD

4.8
185 Reviews

185 Reviews of Lexus of Towson - Service Center

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July 21, 2023

DO NOT BRING YOUR CAR HERE. We have a Lexus truck and they were completely dishonest with me and my family. Trumped up false charges on the vehicle and charged more than the act More

by David T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Schiff
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 21, 2023

My recent experience with the service department has been outstanding! Andrew W. is an exceptional service tech! More

by Bob H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Jul 24, 2023 -

Lexus of Towson responded

Bob, thank you for the great review! We're glad to hear that Andrew provided exceptional service during your recent visit. We appreciate your business and hope to see you again at Lexus of Towson in the future!

July 17, 2023

Scott was very professional and great to work with. Will continue to connect with him each time my Lexus needs service More

by wjwraven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Jul 18, 2023 -

Lexus of Towson responded

Thanks for the great review! We're glad to hear that Scott provided you with professional and excellent service. We appreciate your loyalty and look forward to assisting you with all of your Lexus service needs in the future. Have a wonderful day!

July 02, 2023

My service advisor, Scott, is amazing and goes way beyond expected to help his customers. The remodeled dealership is well done. I miss the fresh baked cookies that were a staple until a few years ago. More

by PNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
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Jul 03, 2023 -

Lexus of Towson responded

Thank you for the great review! We're so glad to hear that Scott provided amazing service and went above and beyond to assist you. We appreciate your feedback and hope to see you again at Lexus of Towson. Safe travels!

June 30, 2023

Great customer service , have been working with Andrew in service past few years and he is terrific and a tremendous asset to the dealership More

by Regsklar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Jul 03, 2023 -

Lexus of Towson responded

Thank you for the great review! We're glad to hear that Andrew has been providing you with excellent customer service. We appreciate your continued support and look forward to serving you in the future at Lexus of Towson!

June 06, 2023

It was clean and a comfortable and friendly environment my visit was a great experience. More

by chesterfox12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jun 06, 2023 -

Lexus of Towson responded

We're delighted we could welcome you to Lexus of Towson with such a wonderful experience! Thanks for sharing this praise!

June 02, 2023

Quick friendly service reasonably priced. Clean and comfortable waiting area. Grateful they provided same day service. More

by California Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Jun 05, 2023 -

Lexus of Towson responded

Thanks for sharing your positive experience with us! We're delighted to hear that you found our waiting area clean and comfortable during your same-day service. The team at Lexus of Towson hopes you'll choose us again in the future. Take care!

May 27, 2023

We are very happy with the service at Lexus of Towson and we are looking forward to continue in the future. More

by Rodneyj5151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Woods rate 5
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May 30, 2023 -

Lexus of Towson responded

It is a joy to have customers like you! The team at Lexus of Towson looks forward to providing more stellar service in the future. Take care!

May 17, 2023

Scott Johnson is the best service consultant. Informative, professional, and timely. Great team at Lexus of Towson! More

by Eddie D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Lexus of Towson responded

Eddie - It was our pleasure to complete your vehicle's service! Scott and the Lexus of Towson team thank you for your business and wish you safe travels down the road!

May 14, 2023

Service department is not very well run. Waited almost 3 hours to patch a tire. Told me I did not an appointment. How does one schedule a nail in the tire appointment ? Then charge you 5 More

by blights.brimmed-0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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May 15, 2023 -

Lexus of Towson responded

I am sorry to hear about your most recent service visit. This is certainly not the timely service I expect from our team and I sincerely apologize for the delay in completing your vehicle's service appointment. I would like to learn more about your recent visit so I can assist you in the best way possible. Would you please reach out to me directly? Thank you, I hope to have the chance to earn back your business in the future. Best, Bill Mortimer - Service Manager - 443-632-2927

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