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Lexus of Towson - Service Center

Towson, MD

4.8
183 Reviews

183 Reviews of Lexus of Towson - Service Center

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October 11, 2023

Great service! Spotless car! Dropped the car off at 11:15am and it was ready to go by 2:30pm. Terrific people working at Lexus of Towson. More

by Kathleen Novak
Service Time
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Report | Print
Oct 12, 2023 -

Lexus of Towson responded

Kathleen, we're so glad to know you had a great experience with our team at Lexus of Towson. Thanks for the shout-out and for trusting us with your car!

October 10, 2023

Scott Daniels tailored the service to what was needed for the car, a 2015 Lexus RX 350 with 37,000 miles. However, inspection indicated that brake servicing was required, and this was carried out in a reaso More

by bill1815clocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Daniels
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Oct 10, 2023 -

Lexus of Towson responded

We appreciate your feedback and are glad to know that Scott was able to provide you with the necessary service for your Lexus RX 350. Thank you for your business!

October 07, 2023

A pleasure working with Andrew. I greatly appreciated his follow up and updates while waiting for my vehicle More

by johnzski
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Oct 09, 2023 -

Lexus of Towson responded

We're glad to know Andrew provided you with great service at Lexus of Towson. We appreciate your patience and are happy that the wait was worth it!

September 16, 2023

My advisor was amazing as always. I was kept informed on the service my car was getting and needed. The wait time was exactly what he predicted. More

by Charnicepj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Scott
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Sep 18, 2023 -

Lexus of Towson responded

We're glad to know that you had a great experience with our advisor at Lexus of Towson. Keeping you informed and accurate wait times are part of our commitment to excellent service. Thanks for the review!

August 14, 2023

Andrew Woo is very efficient and straight to the point and very understanding...My vehicle was inspected very thoroughly and I was very pleased with the outcome More

by LaShawn Hopt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Report | Print
Aug 14, 2023 -

Lexus of Towson responded

We're happy to hear that you enjoyed working with Andrew and our Lexus of Towson team! Thanks so much for sharing this positive feedback.

Aug 14, 2023 -

LaShawn Hopt responded

You are welcome

August 08, 2023

Excellent services. They know what service is appropriate for me . Special thanks to Andrew Woo who always tends to my need and recommend what best services for me. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Report | Print
Aug 09, 2023 -

Lexus of Towson responded

Patty, we're glad to know Andrew and our team at Lexus of Towson were able to provide you with excellent service. Thanks for the shout-out!

August 05, 2023

I've been going to Lexus of Towson for years and I'm always impressed with their professionalism More

by jamesecrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Aug 08, 2023 -

Lexus of Towson responded

James, thank you for being a loyal Lexus of Towson customer and leaving a five-star review! We are happy to hear our team continues to deliver top-notch service.

July 22, 2023

Mathew was very professional, polite, and had my problem fixed on my 2003 Lexus Ls430 More

by OWSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Jul 24, 2023 -

Lexus of Towson responded

We are glad to hear that Mathew provided excellent service for your Lexus Lx430! Thank you for choosing Lexus of Towson.

July 21, 2023

DO NOT BRING YOUR CAR HERE. We have a Lexus truck and they were completely dishonest with me and my family. Trumped up false charges on the vehicle and charged more than the act More

by David T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Schiff
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 21, 2023

My recent experience with the service department has been outstanding! Andrew W. is an exceptional service tech! More

by Bob H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Report | Print
Jul 24, 2023 -

Lexus of Towson responded

Bob, thank you for the great review! We're glad to hear that Andrew provided exceptional service during your recent visit. We appreciate your business and hope to see you again at Lexus of Towson in the future!

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