Lexus of Towson - Service Center

My Service Consultant, Kyle Harris, was very pleasant in his dealing with me. My car was finished when promised and all work done was clearly explained. Kyle also made sure that I received the service disco his dealing with me. My car was finished when promised and all work done was clearly explained. Kyle also made sure that I received the service discounts that I had previously received from the Service Department. I will definitely used this dealership when service is needed in the future. More

Always helpful always accommodating anything I need. I ask questions and I always have answers. Great service done I ask questions and I always have answers. Great service done More

The service team at Lexus of Towson is always great to work with, very thorough, and explains the work being done. Andrew the service consultant is very knowledgeable and honest. work with, very thorough, and explains the work being done. Andrew the service consultant is very knowledgeable and honest. More

Excellent service. Scott got their iphone Lexus app guy to fix our phone app. Car was fixed within specified time period. Scott got their iphone Lexus app guy to fix our phone app. Car was fixed within specified time period. More

Exemplary service experience. Ontime greeting from the service writer, immediate availability of a clean loaner with plenty of fuel, service completion at promised time, smooth ef Ontime greeting from the service writer, immediate availability of a clean loaner with plenty of fuel, service completion at promised time, smooth efficient checkout. More

My service experience at Lexus’s of Towson was seamless. Service consultant, Andrew Woo and his trainee, Matthew were extremely professional and a pleasure to work with. Service consultant, Andrew Woo and his trainee, Matthew were extremely professional and a pleasure to work with. More

After purchasing my vehicle 6 months ago ,this was my first service. Arrived at dealership 10 minutes early for my appointment. Waited one hour before inquiring about my car’s status. I was told a ser first service. Arrived at dealership 10 minutes early for my appointment. Waited one hour before inquiring about my car’s status. I was told a service rep should have contacted me. In addition, the dealership could not locate my vehicle!! I approached the general manager to inform him of the situation. Now it’s an hour and a half and a service rep finally approaches me. After he located my vehicle he said they would perform the service. It took about 15 minutes after this contact to have the vehicle ready. A total of two hours to lift the hood take a peek and close the hood. No oil change. Even though Lexus’s recommends changing after 5,000 miles or 6 months. This is entirely unacceptable for a Lexus’s dealership and certainly is cause for concern for future serving. . More

The service department at Towson Lexus is terrific. Scott Daniels was knowledgeable and very helpful. Car was clean and the estimate on the bill was spot on. Great job. Scott Daniels was knowledgeable and very helpful. Car was clean and the estimate on the bill was spot on. Great job. More

The dealership has an excellent guest services and delivers the car at the predicted time delivers the car at the predicted time More

Easy to schedule appointments. Quick service during appointment. Very professional and helpful at all times. Quick service during appointment. Very professional and helpful at all times. More