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Lexus of Towson - Service Center

Towson, MD

4.8
191 Reviews

191 Reviews of Lexus of Towson - Service Center

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August 27, 2024

Scott Johnson is the VERY BEST SERVICE SPECIALIST! !! He’s so friendly. So helpful! Thanks Scott!! More

by rsher2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT JOHNSON
Aug 27, 2024 -

Lexus of Towson responded

Thank you for leaving Lexus of Towson a five-star review! We will be sure to pass your wonderful feedback along to Scott. See you next time!

August 18, 2024

Great service, staff and clean area. Vehicle service done in timely manner. Vehicle repair status update provided More

by Mukes30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew woo
Aug 19, 2024 -

Lexus of Towson responded

Thank you for the positive feedback! We're glad to hear that our team at Lexus of Towson provided timely service and kept you updated. We appreciate your support!

August 07, 2024

Lexus of Towson have wonderful service. Always helpful and any questions I may have Always get a response. More

by bigphil56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew woo
Aug 07, 2024 -

Lexus of Towson responded

Thank you for the kind words! We're delighted to hear that our team at Lexus of Towson has been helpful and responsive. We appreciate your support!

July 31, 2024

Matthew at Lexus of Towson treats me as if I am his only customer. He is prompt, honest, attentive, and has answers to my questions before I ask. My RX and I are in good hands with Matthew at Lexus of Tows More

by Tender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Jul 31, 2024 -

Lexus of Towson responded

We're delighted to hear that Matthew provided such exceptional service at Lexus of Towson. Thanks for sharing your positive experience and trusting us with your RX!

July 02, 2024

The service department is awesome. The guest lounge is comfortable and spacious. My service representative, Matt Wagner, was professional, friendly and kept me informed throughout the More

by Ladyt0218
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wagner
Jul 02, 2024 -

Lexus of Towson responded

We're delighted to hear that you had a great experience with our service department at Lexus of Towson! It's wonderful to know Matt provided excellent service and kept you informed. We look forward to welcoming you back soon!

June 28, 2024

They are great to work with — they always have a loaner ready for me. Work is completed in the time window estimated. They do not try to sell more than I need. More

by jzrothschild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 01, 2024 -

Lexus of Towson responded

We're glad to hear you appreciate the service and efficiency at Lexus of Towson. Thanks for sharing your experience!

May 31, 2024

Mrs : Monique very Nice , take care very customer’s service and Friendly ! Thank very much give Her 5 Start More

by chicuongusa2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique
May 31, 2024 -

Lexus of Towson responded

We're delighted to hear that Monique provided excellent service during your visit to Lexus of Towson! Thank you for the kind words and support - safe travels!

May 19, 2024

Daniel really went the extra mile to make sure that I was happy and was very professional and polite. He keep me abreast every step of the way. He even escorted me to my car when the work was done. He tol More

by smurrrumse
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
daniel morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Lexus of Towson responded

We're glad to know that Daniel provided you with excellent service at Lexus of Towson! Keeping our customers informed and satisfied is always a priority. Thanks for the review. We appreciate it!

May 09, 2024

Good work on my high mileage vehicle Explanations of service were very easy to understand More

by Eric.kaufman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 09, 2024 -

Lexus of Towson responded

Eric, it was our pleasure to assist you. Thank you from all of us here at Lexus of Towson!

April 17, 2024

Lexus of Towson I highly recommend them. I appreciate them because they are very knowledgeable and experience when ever I come in for service. More

by Rodneyj5151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Woods
Apr 18, 2024 -

Lexus of Towson responded

Rodney, we're glad to know that you've had positive experiences with our knowledgeable team at Lexus of Towson. We appreciate your recommendation and are here for any of your future needs!