Lexus of Towson - Service Center

Buyer Beware. Do not trust Lexus of Towson Service Department. Please go to another Lexus dealer or another mechanic shop for a second opinion. They will state high cost repair items that you may no Department. Please go to another Lexus dealer or another mechanic shop for a second opinion. They will state high cost repair items that you may not need. I have seen some reviews where it looks like there was some intentional damages to make a recommended repair. I have experience this as well since I went to my local trusted Mechanic. I believe the service reps\service techs all work under commision. The service director Jim Dick will not help with any complaints to his service department. His customer skills are poor at best. More

I used to trust Lexus of Towson. They built up a lot of goodwill over the years. Then I got the technician's comments that my "aftermarket drain plug is at risk for leaking," the drain plug they installed goodwill over the years. Then I got the technician's comments that my "aftermarket drain plug is at risk for leaking," the drain plug they installed 6 months ago. Either they're using substandard parts, or they're fishing for business. Completely inexcusable. They've also started handing out inspection reports with each car. My service adviser told me about my wipers needing replaced, and my transmission fluid being dirty (both things I may have had them pay for if he'd offered the services). The inspection report describes a vehicle unsafe to drive, with issues Lexus has never before mentioned. I want to know what's wrong with my car, but I want to have an opportunity to ask questions about it, not be given a report saying I have a transmission leak as I leave the shop. I really love the ? next to CV boots. Are they not sure if I have CV boots? Or just not sure if I need them replaced? Am I supposed to know what that means? More

I am in the service industry and I realize the importance of providing good customer service. As a new owner of a Lexus, I was unsure about going to a new service dealer and as well, a dealer that was forty of providing good customer service. As a new owner of a Lexus, I was unsure about going to a new service dealer and as well, a dealer that was forty-five minutes from my home. I was greeted by friendly attendants who directed me to a service manager. James Strand was extremely helpful and courteous answering my questions and then providing me with a loaner vehicle so I could continue to visit my clients in the area. James called on my cell phone to tell me the car was ready- one and a half hours early than was promised. The guest services staff was also friendly, helpful, and prompt with the assessed charges and payment. James then guided me to my washed vehicle and even helped carry some items from the loaner car to my car. Great service with a smile! I look forward to doing future business with Lexus of Towson again. More

I brought my 2003 IS300 in for service and it was the best service I have ever had. I meet the service Director Jim Dick and he got me in touch with Scott Johnson. Scott handled me and the service exper best service I have ever had. I meet the service Director Jim Dick and he got me in touch with Scott Johnson. Scott handled me and the service experiance as a true professional! I would recomend this Lexus dealership to anyone!! Great Job and Keep up the Good work!! More

I recently brought my car in for routine maintenance and R. Scott Johnson, Assistant Service Manager was very knowledgeable and courteous and his customer service was excellent. Several of my friends, co-wo R. Scott Johnson, Assistant Service Manager was very knowledgeable and courteous and his customer service was excellent. Several of my friends, co-workers and one of my relatives who purchased their vehicle from Lexus of Towson recommended that I go there and they were absolutely right. More

I have been having my Lexus LS 400 serviced at Len Stoler Lexus of Towson (Maryland) for the past 5 years. This dealership has been nothing less than OUTSTANDING in seeing that each service appointment is co Lexus of Towson (Maryland) for the past 5 years. This dealership has been nothing less than OUTSTANDING in seeing that each service appointment is completed with my utmost satisfaction in mind. The quality of work has always been superb, and I would recommend this dealership to anyone. Their prices are certainly competitive, but best of all, they go out of their way to save me money whenever possible. Most importantly to me, however, is the fine level of customer service I receive during each service appointment. Scott Johnson has got to be the best Lexus Service Advisor on the East Coast. So pleased am I with the service he has provided that I regularly re-arrange my schedule to ensure he is available when I need work completed. So, in reiterating my overall experience with Lexus of Towson, my only response would be... ...re-read the above paragraph. More

I just came to Maryland, I was recommended to you're dealership from my Mom, I found Mr. Johnson to be very knowledgeable, caring, and wonderful to talk to, I was a little nervous, but he put me complet dealership from my Mom, I found Mr. Johnson to be very knowledgeable, caring, and wonderful to talk to, I was a little nervous, but he put me completely at ease! He went threw pricing with me, what my car would need, the cost of each item & labor, how long it could take! My whole experience went off without a hitch! MR. Johnson was a complete professional! I will be a return customer! More

This was my first visit to Lexus of Towson and it was an awesome experience! Jim Dick introduced me to the service department and took care of my vehicle immediately when I got there. The service lounge was awesome experience! Jim Dick introduced me to the service department and took care of my vehicle immediately when I got there. The service lounge was beautiful! Comfy furniture, big screen TV, hot coffee, tasty treats, and friendly staff. I will never go anywhere but Lexus of Towson with my Lexus! Thanks so much for the fantastic service! More

I have owned a Lexus for about 13 years. I presently own an RX, GS and a GX. I have always had my cars serviced at the Lexus dealership in Towson because of the quality of workmanship they perform. I have b an RX, GS and a GX. I have always had my cars serviced at the Lexus dealership in Towson because of the quality of workmanship they perform. I have been dealing with Scott Johnson for years. He is a quality person who is always upfront and honest. I trust him with my cars. the service department at Lexus of Towson is a first class operation. More

Excellent dealer. They do what they say they will, which is what a customer wants. Scott Johnson is the epitome of a service manager. He knows what you want / need and makes it happen in a timely and effici is what a customer wants. Scott Johnson is the epitome of a service manager. He knows what you want / need and makes it happen in a timely and efficient manner. This dealer has loaner cars ready when the customer arrives, and your car will be clean and ready when it's time for you to pick it up. More