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Lexus of Towson - Service Center

Towson, MD

4.8
183 Reviews

183 Reviews of Lexus of Towson - Service Center

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May 27, 2011

I am in the service industry and I realize the importance of providing good customer service. As a new owner of a Lexus, I was unsure about going to a new service dealer and as well, a dealer that was forty More

by hmstriregion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James, Young Lady in Guest Services, Attendants
September 09, 2010

I brought my 2003 IS300 in for service and it was the best service I have ever had. I meet the service Director Jim Dick and he got me in touch with Scott Johnson. Scott handled me and the service exper More

by Jasman0011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
June 26, 2010

I recently brought my car in for routine maintenance and R. Scott Johnson, Assistant Service Manager was very knowledgeable and courteous and his customer service was excellent. Several of my friends, co-wo More

by Murphy2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R. Scott Johnson, Assistant Service Manager
February 09, 2010

I have been having my Lexus LS 400 serviced at Len Stoler Lexus of Towson (Maryland) for the past 5 years. This dealership has been nothing less than OUTSTANDING in seeing that each service appointment is co More

by Scarecrow1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
January 30, 2010

I just came to Maryland, I was recommended to you're dealership from my Mom, I found Mr. Johnson to be very knowledgeable, caring, and wonderful to talk to, I was a little nervous, but he put me complet More

by HappyJack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
January 30, 2010

This was my first visit to Lexus of Towson and it was an awesome experience! Jim Dick introduced me to the service department and took care of my vehicle immediately when I got there. The service lounge was More

by livelyliving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Dick, Service Director
January 26, 2010

I have owned a Lexus for about 13 years. I presently own an RX, GS and a GX. I have always had my cars serviced at the Lexus dealership in Towson because of the quality of workmanship they perform. I have b More

by mbruno
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
January 21, 2010

Excellent dealer. They do what they say they will, which is what a customer wants. Scott Johnson is the epitome of a service manager. He knows what you want / need and makes it happen in a timely and effici More

by haroldn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
January 21, 2010

The reason that I have purchased five Lexus automobiles is because of the service Lexus of Towson provides, and specifically because of the service provided by Scott Johnson. Both my wife and I find him to More

by Kenneth MacFadyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
January 21, 2010

I don't know cars and I don't read Motor Trend and have no desire to learn about them. I want a dependable vehicle that is a good value. That's why I get my car serviced when Scott Johnson tells me to (a More

by don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R. Scott Johnson
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