Lexus of Towson - Service Center

My service advisor was Stephan and he was excellent!!!!’n He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen .. He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen .. More

25k service appointment plus brakes and rotors It was a pleasure to have mr Andrew woo as my service advisor. Mr woo have a great personality and attitude. I will be requesting him for my next ser It was a pleasure to have mr Andrew woo as my service advisor. Mr woo have a great personality and attitude. I will be requesting him for my next service appointment. More

First time at service department. Bought a 2015 Lexus RX 350 CPO late Oct. 2018. Noticed that there were creaking noises when I went around a corner, or over bumps in the road. Suspe Bought a 2015 Lexus RX 350 CPO late Oct. 2018. Noticed that there were creaking noises when I went around a corner, or over bumps in the road. Suspected a suspension problem. Made an appointment over the phone to have it looked at. Assigned to Ethan Snader. He listened to the concern, had a tech verify the problem, which he did. Apparently Toyota is aware of the problem, and is supposed to be developing a technical bulletin on resolving the problem. Ethan suggested checking back in early January, 2019 when they hope to have the TB. Will do as suggested. So far my experience with Lexus of Towson has been positive. We''ll see how things work out in January. More

Quality Service, Nice People It’s a good combination: quality work done by nice people. Service department is back under Bill’s leadership. Good job! Appreciate the attention It’s a good combination: quality work done by nice people. Service department is back under Bill’s leadership. Good job! Appreciate the attention to detail. More