Lexus of Towson - Service Center

Always excellent I’ve gotten 4 350ES’s there! Everytime I’ve had Scott Johnson make the whole service experience so easy! What an asset to your company he is! I’m su I’ve gotten 4 350ES’s there! Everytime I’ve had Scott Johnson make the whole service experience so easy! What an asset to your company he is! I’m sure I’ll get another one there because of Scott and my great salesman, Josh Barley! More

Great will recommend to all my friends This is great dealership price was good. The dealership was very clear and all the people were very friendly will recommend to all my friends This is great dealership price was good. The dealership was very clear and all the people were very friendly will recommend to all my friends More

Recall service Mr Woo is very professional! I give him 2 thumbs up for his caring attitude. Went out of his way to help in an attempt to resolve the issue with my ca Mr Woo is very professional! I give him 2 thumbs up for his caring attitude. Went out of his way to help in an attempt to resolve the issue with my car. More

Great service I had a great experience at Lexus ofTowson. My sales person was Chris. He was great. Got me in and out in no time. I used a loaner car and I left my d I had a great experience at Lexus ofTowson. My sales person was Chris. He was great. Got me in and out in no time. I used a loaner car and I left my debit card in the car when I returned it by mistake. I called early the next morning. My loaner had already been released. But to my surprise the girls in the service department followed up and they found my card. Not only is the service great the people that work there are knowledgeable and friendly. And I guess people who purchase Lexus are honest!!!!! More

A great experience - as always I just had my GS in for its 30k service, Chris was very helpful. The dealership does a great job and is a nice hangout for those who would wait, but w I just had my GS in for its 30k service, Chris was very helpful. The dealership does a great job and is a nice hangout for those who would wait, but why with the free loaner car? and you always get the car back cleaner than when you dropped it off! Thanks! More

Excellent Service From a Professional Service Rep Karwin Turner listened to my problem, as I saw it with past experiences, where there were similar symptom of malfunction.. He related to what I had Karwin Turner listened to my problem, as I saw it with past experiences, where there were similar symptom of malfunction.. He related to what I had to say. Said that he would get the vehicle to the shop and get back to me as soon as he had their report. In the meantime he set up a loaner as it looked as if my problem might take several days to correct. He texted the next morning and said that the car would be ready for pick up by Thursday afternoon, maybe sooner. He would let me know. As it turned out he said that I could pick it up earlier which was great news. The repair was not as extensive as it first appeared. Karwin was professional, polite, shared the results of the report from the technicians and made me feel that I was a special client. When I left I felt confident that everything was in order and it was. He is an excellent detail oriented staff member who represents Lexus of Towson with distinction. More

Cari Aguilar Great Service Rep On a snowy day the service department was quite busy and my service rep was handling another customer. Cari Aguilar stepped in and got my car in the s On a snowy day the service department was quite busy and my service rep was handling another customer. Cari Aguilar stepped in and got my car in the system and serviced. She went above and beyond and all with a great attitude! More

LIARS AT LEXUS If I could give negative stars, I would. Lexus lied to me and dismissed my complaint. I took my car in for a state inspection and Lexus told me If I could give negative stars, I would. Lexus lied to me and dismissed my complaint. I took my car in for a state inspection and Lexus told me it needed $4,900 is repairs. Hearing this news made me very upset. I voiced my concerns and they promised me $2,900 in goodwill credits, $2,400 from corporate and $500 from the service department. I have each statement in writing - an email from corporate and a note from the local Service Director, Jason. Upon hearing that I had an independent service contract, Caritza (Cari), the service representative, said that Lexus was rescinding all of the goodwill per its corporate policy. I asked for a copy of the Goodwill Policy since it was never discussed prior to this nor was it in any of the documentation that I received from Lexus. Cari contacted Wayne, Corporate Operations Director, Len Stoler Automotive, and he sent her an email stating the Goodwill Recision Policy, which was just three bullet points in an email, which she forwarded to me. I requested a written copy of the Goodwill Policy from Wayne in order to read, for myself, the points he stated in his email. He replied via email with the following: "It is an internal policy that I created for the company 15 years ago. I have no desire to release internal documents." 12/26/17, 2:19 PM. So, my understanding is that Lexus has a policy by which it wants customers to abide and Lexus will not provide a written copy of that policy. Sounds more like Badwill. In addition, Lexus would not release my car until I paid the bill. I asked to speak Jason concerning the charges but he was conveniently out of the building. I expected so much more from a luxury car brand. SHAME ON YOU LEXUS OF TOWSON. More

Go here I own two RX 350’s I live in Annapolis and drive all the way to Towson for better service, better prices and nicer people. I own two RX 350’s I live in Annapolis and drive all the way to Towson for better service, better prices and nicer people. More

poor service and ridiculous price As a loyal customer since 1999, I feel this dealer is no longer good as "Lexus standard"! Specially their service is dramatically decline. First the As a loyal customer since 1999, I feel this dealer is no longer good as "Lexus standard"! Specially their service is dramatically decline. First the service lady is not very friendly, she made a mistakes to picked wrong car! (even I told her about my car's color, she may be a color blind) I have to wait her to figure out and re-do the paper work, she never apologize for it. The way she trade customer from beginning to end is really not a professional and make me feel so uncomfortable. The oil change take long time - 2 and half hours (even pre-scheduled). This time, they ask me to replace "oil pan gasket seals" for $746.97, when I searched online, the Lexus part price is $45-$90, so their labor will be $700 to $650! how long it takes? probably less than a hour. Same as other part they want to replace, the part is $80-$120, their cost is $666, I guess their technician may be a top level "Lexus Lawyer"! More