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Lexus of Towson - Service Center

Towson, MD

4.8
185 Reviews

185 Reviews of Lexus of Towson - Service Center

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February 21, 2022

Andrew was very attentive and answered every question, he knew everything about the car and was able to help me with my problem. I look forward to working with Andrew in the future!! More

by val721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
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Feb 22, 2022 -

Lexus of Towson responded

Val, thank you for the great review! We are so glad to hear that Andrew delivered such a successful purchase experience. Drive safely in your new vehicle, and congratulations! We hope to see you back again at Lexus of Towson!

February 19, 2022

Very happy withe the services very please with services advisor he was very kind and explain every thing very clear to me. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
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Feb 21, 2022 -

Lexus of Towson responded

We are happy to hear from you, Jeff! Thank you for choosing Lexus of Towson and for stopping by to leave a review. We wish you safe and happy driving until we see you again!

February 03, 2022

Great service , friendly & professional, very clean facility both showroom & service. Service rep was very professional & explained all of the services. She listened like she really cared which is imp More

by Gregory Alford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique, excellent!
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Feb 03, 2022 -

Gregory Alford responded

Great service & professional environment.

Feb 04, 2022 -

Lexus of Towson responded

Hi Gregory - Thank you for choosing Lexus of Towson! We are happy to have you as a customer and we hope to welcome you back for your future service needs.

Feb 04, 2022 -

Gregory Alford responded

Yes

January 29, 2022

They were timely for my appointment. Had already set me up for loaner vehicle. Work was done accurately and in a timely fashion. More

by Cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Jan 30, 2022 -

Lexus of Towson responded

Cat, it's wonderful to hear that our team's organization and efficiency made your visit such a success! Thank you for taking a moment to support Lexus of Towson with a great review, and we hope to see you back again down the road!

January 21, 2022

We have been dealing with Scott Johnson for over 15 years and have always been pleased with our service More

by sharonpetry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Report | Print
Jan 21, 2022 -

Lexus of Towson responded

Sharon, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Scott and the Lexus of Towson team. We appreciate your business over the years and can't wait to see you back!

January 06, 2022

Excellent service today and completed ahead of schedule. Even at time for the car wash. Nice going Thank you Ed More

by Eboyer5899
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jan 06, 2022 -

Lexus of Towson responded

Thank you for the great review, Ed! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

December 30, 2021

They are very accommodating for service times and options. Nice open space for waiting. Great experience! More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Dec 30, 2021 -

Lexus of Towson responded

Thanks so much for choosing Lexus of Towson! We're happy to hear you were able to have a great visit with us. Take care!

December 29, 2021

Lexus of Towson always provide the utmost care and service in my vehicle and providing outstanding customer service until I am fully satisfied More

by Evolved50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Dec 29, 2021 -

Lexus of Towson responded

We're elated to hear we always provide a flawless client experience! Thank you for your feedback and for taking your business to Lexus of Towson - we hope to see you back again down the road!

December 22, 2021

Very professional and pleasant experience from check-in to pick-up. Very knowledgeable staff from all contact. More

by Jay
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2021 -

Lexus of Towson responded

We're so pleased to hear your kind feedback. Thanks for letting us know we're doing a good job, Jay! - The Lexus of Towson Team

December 17, 2021

James was very knowledgeable and helpful. He stayed in contact and kept to the time commitment for getting the car complete. More

by allencindy67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2021 -

Lexus of Towson responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with James and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

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