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Lexus of Towson - Service Center

Towson, MD

4.8
183 Reviews

183 Reviews of Lexus of Towson - Service Center

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May 19, 2022

Excellent service in a very timely manner. Very professional and I love that they washed my car. More

by Bevie90
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
gordon kimble
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

May 13, 2022

Scott Johnson is the main reason I go to Lexus of Towson for service. I’ve been going there for 18 years and wouldn’t go anywhere else. More

by Chescap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
May 13, 2022 -

Lexus of Towson responded

Thank you for taking the time to review us! We are thrilled to hear that Scott delivered such successful and efficient service over the years. Drive safely, and we hope to see you back again at Lexus of Towson!

April 14, 2022

My service guy Andrew Woo, is incredible, trustworthy, have good communication skills, and services excellence. In addition, the tall African American Girl with the extra-long nails needs customer service More

by Hottie4978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Apr 20, 2022 -

Lexus of Towson responded

Thank you for reaching out. While I'm so glad that you enjoyed working with Andrew, I apologize that you weren't satisfied with all of our team member's service. I appreciate this feedback and will share it with the right people. Please let me know if there is anything else I can do to assist you. Bill Mortimer - Service Manager - 443-632-2927

April 08, 2022

Good service and pleasant atmosphere. We are very satisfied with the dealership as well as the service. More

by paulasdesigns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Dobson
Apr 08, 2022 -

Lexus of Towson responded

We're so happy that you enjoyed working with the team here at Lexus of Towson. Thank you for the five stars!

April 07, 2022

The staff was courteous and polite. The service was efficient, loved the text with optional services. That was a nice new feature. Brandon was super nice friendly called when my car was More

by Apeele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Butler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Lexus of Towson responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Brandon and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

March 27, 2022

Scott Johnson is an outstanding person and a superb service manager. He always responds to my service needs and schedules timely and efficient manner. He makes my relationship with Lexus of Towson a pl More

by Paul
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2022 -

Lexus of Towson responded

Paul, allow us to assure you that the pleasure is all ours! We sincerely enjoy going the extra mile for our guests at Lexus of Towson, and we're delighted to hear how much Paul's hard work means to you. Thank you for providing us with positive feedback, and we look forward to your next visit!

February 28, 2022

Each service Lexus of Towson continues to excel delivering customer service and customer experience. Andrew Woo service advisor is that rare jewel demonstrating outstanding professionalism and care More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Mar 01, 2022 -

Lexus of Towson responded

Hi Stan - Thank you for sharing your glowing review of Andrew and the team! We are grateful to have earned your business and we hope to see you again at Lexus of Towson. Have a wonderful day!

February 26, 2022

Continues to be a top notch dealership, especially Our service advisor Scott Johnson! He is always there for us! More

by Lexus NX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Feb 28, 2022 -

Lexus of Towson responded

Thank you for the great review! We are thrilled to hear that Scott went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Lexus of Towson!

February 21, 2022

Andrew was very attentive and answered every question, he knew everything about the car and was able to help me with my problem. I look forward to working with Andrew in the future!! More

by val721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Feb 22, 2022 -

Lexus of Towson responded

Val, thank you for the great review! We are so glad to hear that Andrew delivered such a successful purchase experience. Drive safely in your new vehicle, and congratulations! We hope to see you back again at Lexus of Towson!

February 19, 2022

Very happy withe the services very please with services advisor he was very kind and explain every thing very clear to me. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Feb 21, 2022 -

Lexus of Towson responded

We are happy to hear from you, Jeff! Thank you for choosing Lexus of Towson and for stopping by to leave a review. We wish you safe and happy driving until we see you again!

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