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Lexus of Towson - Service Center

Towson, MD

4.8
183 Reviews

183 Reviews of Lexus of Towson - Service Center

Sort by
July 27, 2022

Andrew Woo is a terrific customer service rep on the Lexus team Great customer service and I always make it a point to schedule with him More

by Ryan.sklar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Jul 28, 2022 -

Lexus of Towson responded

Ryan, thank you for the great review! We are so glad to hear that Andrew delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Towson!

July 21, 2022

The service was excellent and the representative was friendly and attentive to us we appreciate all the service granted today. More

by Donnamarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R. Scott Johnson
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Jul 21, 2022 -

Lexus of Towson responded

Donnamarie, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Towson team. Drive safely, and we hope to see you back!

July 14, 2022

They are courteous, detailed and focused. I had some issue with my car and they listened ,fixed and washed my car. More

by Richlen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique.
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Jul 14, 2022 -

Lexus of Towson responded

Thank you for the marvelous 5-star review! All of us at Lexus of Towson hope you have a wonderful day.

July 13, 2022

Excellent Service Staff. Ms. Monique very Knowledgeable. Time for service appointments were on point. Missed the Cles More

by jroberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique
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Jul 13, 2022 -

Lexus of Towson responded

Thank you for the five-star review and for giving a shoutout to Monique! We are so glad she left a great impression. See you down the road at Lexus of Towson!

July 09, 2022

Andrew Woo is great. A consummate professional who goes way “beyond “the call of duty”! More

by billhonor1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Lexus of Towson responded

We are delighted that Andrew has gone above and beyond to make you a happy customer! Thank you for choosing Lexus of Towson and for sharing your awesome feedback. Drive safely until we see you again!

June 15, 2022

Both Len Stoler and Lexus of Towson suck! They can’t service cars properly, need to take my car to silver spring or Rockville Lexus. More

by Lexusguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe
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Jun 21, 2022 -

Lexus of Towson responded

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and would never want to upset a customer. I'd like the chance to make this right and earn back your business, but I won't be able to find your contact information without a name. Would you please call me directly when you have a chance so that I may help? Thank you, Bill Mortimer - Service Manager - 443-632-2927

June 10, 2022

Andrew Woo is the BEST, he takes care of me every time I need service on my Lexus RX 350. He is Fair and Honest, you should definitely give him an opportunity to earn your business at Lexus of Towson Servi More

by jonjbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
daniel morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2022 -

Lexus of Towson responded

Thank you for this review! We are glad that Andrew was caring and helpful! We appreciate your trust in us to take care of your Lexus RX 350! See you again next time.

June 04, 2022

My 4 year old car came in for its 20,000 mile checkup. All went well. Impressive that there was only one extra item I needed to take care of today. More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Jun 06, 2022 -

Lexus of Towson responded

It was our pleasure to assist you with your vehicle! Thank you for choosing Lexus of Towson and for sharing your experience. We hope to have the opportunity to work with you again down the road!

June 03, 2022

Excellent, very nice and I look forward to the next time…..Monique was the best I see my she has been there so long More

by nshawnk84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
laurie Isaacs
5.0
This rating includes all reviews, with more weight given to recent reviews.
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Gue
5.0
This rating includes all reviews, with more weight given to recent reviews.
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tam Emerick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2022 -

Lexus of Towson responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Monique and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

May 31, 2022

I was handled immediately! I had a 9:50 tee time and I was there on time. I didn’t bring my car in until 7:55! Wow! Amazing! More

by ttddonia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Report | Print
Jun 01, 2022 -

Lexus of Towson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Towson team. Drive safely, and we hope to see you back!

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