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Lexus of Towson - Service Center

Towson, MD

4.8
183 Reviews

183 Reviews of Lexus of Towson - Service Center

Sort by
October 14, 2022

They are competent, always ready to help, on time, and a pleasure to work with! More

by rfgoldner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Report | Print
Oct 14, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

October 05, 2022

Excellent service yesterday! Very much improved since a couple of months ago. Delighted to find a return to the high quality of service I’d come to expect from Lexus of Towson. More

by Rkarskbalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Scott
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Oct 05, 2022 -

Lexus of Towson responded

We are happy to hear that your recent visit was so positive and successful! Thank you for choosing Lexus of Towson and for sharing your experience. We hope to welcome you back for your future service needs!

September 23, 2022

Mark was great as a person and very helpful And I appreciate his service today. More

by Shawnconley12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2022 -

Lexus of Towson responded

We love to hear how our awesome team is making a difference. Thank you for giving Mark your kudos. We look forward to seeing you at Lexus of Towson again next time!

September 22, 2022

The Customer Service is Great! Monique communicate regularly on my cars service needs. Thank You! More

by Tonya Powell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique Wood
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Sep 22, 2022 -

Lexus of Towson responded

Tonya, we are so happy to have you as a Lexus of Towson customer! Thank you for your business and your great review of our team. We look forward to seeing you next time!

September 18, 2022

Mark is a great service tech and will look out for you. Just wish Lexus had more plug in cars to sell. More

by Teddsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Sep 22, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that Mark delivered a successful experience. With regard to the rest of your feedback, I would be happy to speak with you to discuss our inventory. If you are willing, please feel free to reach out. Best, Kevin Ferg - General Sales Manager - 443-632-2921

September 16, 2022

Scott Johnson, Service Manager, was great,as usual. Took good care of me. Kudos and my thanks. More

by Wanda.Lehman
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Report | Print
Sep 16, 2022 -

Lexus of Towson responded

Wanda, thank you for sharing your great review of Scott! We appreciate your continued business and we hope to see you again at Lexus of Towson. Drive safely!

September 15, 2022

I have dealt with this Dealership for over 10 years and have never had any issues regarding sales and service with my RX350s that I have purchased or leased. Great sales team with an outstanding service de More

by scc3118
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Sep 16, 2022 -

Lexus of Towson responded

We are delighted to have earned your years of business! Thank you for choosing Lexus of Towson and for sharing your experience. Drive safely until we see you next!

August 29, 2022

Scott is the best advisor. I’v dealt with Scott for years and I’m happy!!! More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Gue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Lexus of Towson responded

Mike, we are delighted to hear that Scott always goes above and beyond to keep you satisfied with the service you receive at Lexus of Towson! Thank you for your loyal business!

August 11, 2022

All was fine but it took 3 and one half hours I had a loaner and came back in 3 hours and I still had to wait another half hour More

by Joanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woo
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Aug 12, 2022 -

Lexus of Towson responded

Joanie, I am sorry to hear that your visit took longer than anticipated. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I assure you that we will work to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Bill Mortimer - Service Manager - 443-632-2927

August 10, 2022

Scott Johnson has been my service representative for four years. He is courteous, timely, efficient, and provides excellent service - a delight with whom to work. More

by Donald.mcpherson55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
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Aug 10, 2022 -

Lexus of Towson responded

Donald, thanks for your wonderful review! Scott will be so grateful when we pass this praise along. We look forward to working with you again next time at Lexus of Towson!

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