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Lexus of Towson - Service Center

Towson, MD

4.8
191 Reviews

191 Reviews of Lexus of Towson - Service Center

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March 20, 2025

I have always received excellent customer service at Lexus of Towson. Everyone there is nice and friendly. The place has a warm atmosphere that makes you feel comfortable. Working with Monique Wood was More

by Mese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Wood
Mar 21, 2025 -

Lexus of Towson responded

Thank you for sharing your experience at Lexus of Towson! We're delighted to hear that Monique and the team provided such a welcoming atmosphere and exceptional service. Your kind words mean a lot, and we'll be sure to pass them along. Looking forward to seeing you again soon!

March 13, 2025

The Agent Matthew is a very professional employee. Matthew greeted me and took time to inform me there was an issue with the system in reference to the third party responsible for get approval for com More

by kjtmiamid23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wagner
Mar 13, 2025 -

Lexus of Towson responded

Thank you for sharing your experience with us at Lexus of Towson! We're delighted to hear that Matthew provided top-notch service and kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future!

March 10, 2025

In and out no long wait! Service is the best I can't complain. Great More

by Sonia West
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Ferg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Lexus of Towson responded

We are delighted to hear from you, Sonia. Thank you for the great review of Lexus of Towson!

March 10, 2025

Excellent customer service advisor Brandon Scott. Honest estimates. Short wait times. Friendly staff. Great work More

by Dukesfam7484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Scott
Mar 11, 2025 -

Lexus of Towson responded

We're delighted to hear that Brandon and the team at Lexus of Towson provided excellent service with honest estimates and short wait times. Thank you for sharing your positive experience!

February 21, 2025

Reminder text for service was sent. Matt Wagner was great: efficient, courteous, helpful! Excellent experience at Lexus of Towson. More

by Vivienne
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt Wagner
Feb 21, 2025 -

Lexus of Towson responded

Vivienne, we're delighted to hear that Matt provided you with an excellent experience at Lexus of Towson. Thank you for the positive feedback!

February 07, 2025

Andrew is always professional, helpful, and goes above and beyond to provide a great experience. He is a great asset to your company. More

by GL85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Feb 07, 2025 -

Lexus of Towson responded

We're delighted to hear that Andrew consistently provides a top-notch experience at Lexus of Towson. Thank you for recognizing his efforts and sharing your positive feedback!

January 18, 2025

Andrew is a great service representative. He always goes the extra mile in working with customers. I would recommend Andrew to any person who comes to Lexus of Towson to ask for Andrew. More

by T. Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Jan 20, 2025 -

Lexus of Towson responded

We're delighted to hear that Andrew provided exceptional service at Lexus of Towson! Thank you for recommending him and sharing your positive experience with us.

January 16, 2025

Customer Service representatives was Kyle. I had an issues with my back tire on my RX 350. When I got there he immediately addressed the situation. He got me into a loaner vehicle that was ava More

by Channy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory
Jan 17, 2025 -

Lexus of Towson responded

Channy, it's wonderful to hear that Kyle and the team at Lexus of Towson provided you with such attentive service. We're glad they could assist promptly and keep your day on track. Thank you for sharing your experience!

December 10, 2024

Excellent Service I would highly recommend this dealership. Service people are knowledgeable and service staff are courteous. More

by mstoltz1
Recommend Dealer
Yes
Employees Worked With
Courtney Gue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Ferg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Lexus of Towson responded

Thank you for recommending Lexus of Towson! We're delighted to hear that our knowledgeable and courteous service team made a positive impression. We look forward to serving you again in the future!

December 10, 2024

Service at Lexus of Towson was. very good. Brandon was professional and helpful. He took care of getting the 2nd key fob generated. In addition he had the car cleaned plus had Car More

by two_aces
Recommend Dealer
Yes
Employees Worked With
Brandon Scott.
Dec 11, 2024 -

Lexus of Towson responded

We're delighted to hear that Brandon and Carlos provided you with such a positive experience at Lexus of Towson! It's great to know they were able to assist with your key fob and answer all your questions. Thank you for sharing this feedback, we appreciate it!

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