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Lexus of Towson - Service Center

Towson, MD

4.8
187 Reviews

187 Reviews of Lexus of Towson - Service Center

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February 21, 2025

Reminder text for service was sent. Matt Wagner was great: efficient, courteous, helpful! Excellent experience at Lexus of Towson. More

by Vivienne
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt Wagner
Feb 21, 2025 -

Lexus of Towson responded

Vivienne, we're delighted to hear that Matt provided you with an excellent experience at Lexus of Towson. Thank you for the positive feedback!

February 07, 2025

Andrew is always professional, helpful, and goes above and beyond to provide a great experience. He is a great asset to your company. More

by GL85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Feb 07, 2025 -

Lexus of Towson responded

We're delighted to hear that Andrew consistently provides a top-notch experience at Lexus of Towson. Thank you for recognizing his efforts and sharing your positive feedback!

January 18, 2025

Andrew is a great service representative. He always goes the extra mile in working with customers. I would recommend Andrew to any person who comes to Lexus of Towson to ask for Andrew. More

by T. Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Jan 20, 2025 -

Lexus of Towson responded

We're delighted to hear that Andrew provided exceptional service at Lexus of Towson! Thank you for recommending him and sharing your positive experience with us.

January 16, 2025

Customer Service representatives was Kyle. I had an issues with my back tire on my RX 350. When I got there he immediately addressed the situation. He got me into a loaner vehicle that was ava More

by Channy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory
Jan 17, 2025 -

Lexus of Towson responded

Channy, it's wonderful to hear that Kyle and the team at Lexus of Towson provided you with such attentive service. We're glad they could assist promptly and keep your day on track. Thank you for sharing your experience!

December 10, 2024

Excellent Service I would highly recommend this dealership. Service people are knowledgeable and service staff are courteous. More

by mstoltz1
Recommend Dealer
Yes
Employees Worked With
Courtney Gue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Ferg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Lexus of Towson responded

Thank you for recommending Lexus of Towson! We're delighted to hear that our knowledgeable and courteous service team made a positive impression. We look forward to serving you again in the future!

December 10, 2024

Service at Lexus of Towson was. very good. Brandon was professional and helpful. He took care of getting the 2nd key fob generated. In addition he had the car cleaned plus had Car More

by two_aces
Recommend Dealer
Yes
Employees Worked With
Brandon Scott.
Dec 11, 2024 -

Lexus of Towson responded

We're delighted to hear that Brandon and Carlos provided you with such a positive experience at Lexus of Towson! It's great to know they were able to assist with your key fob and answer all your questions. Thank you for sharing this feedback, we appreciate it!

December 03, 2024

Lexus of Towson makes service a fulfilling experience at a reasonable price. I am confident my Lexus will run without issues for the next six months. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 04, 2024 -

Lexus of Towson responded

Ken, we're delighted to hear that you had a fulfilling service experience with us at Lexus of Towson. We appreciate your trust and look forward to keeping your Lexus running smoothly!

November 27, 2024

Very good service from Brandon, my service advisor and love how my car is so clean when I get it back. Very nice, clean waiting room. More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Scott
Nov 27, 2024 -

Lexus of Towson responded

Christine, we're delighted to hear that Brandon and the team at Lexus of Towson provided you with excellent service. It's great knowing your car was returned spotless and that you enjoyed our waiting area! Thank you for sharing your experience!

November 11, 2024

Andrew WOO is wonderful and highly knowledgeable. I enjoy working with him, and he is always so very pleasant and helpful!!! More

by Lori Antkowiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Lexus of Towson responded

Lori, we're delighted to hear that Andrew provided such a pleasant and helpful experience at Lexus of Towson! Thank you for sharing your positive feedback with us.

November 08, 2024

I have always had a good experience with this dealership and I intend to continue. More

by bellmargaret18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Wagner
Nov 08, 2024 -

Lexus of Towson responded

We're so glad our team at Lexus of Towson continues to provide 5-star service. Thank you for choosing us!

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