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Lexus of Towson

Towson, MD

Overview
Employees
Reviews
Vehicles
4.8
320 Reviews
Whether you are looking for a new or pre-owned Lexus car, truck, or SUV you will find it here. We have helped many customers in or near Towson, Baltimore, White Marsh, Hunt Valley and Bel Air find the Lexus of their dreams!
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1040 York Rd

Towson, MD

21204

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Showing 320 reviews

June 02, 2023

Quick friendly service reasonably priced. Clean and comfortable waiting area. Grateful they provided same day service. More

by California Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Jun 05, 2023 -

Lexus of Towson responded

Thanks for sharing your positive experience with us! We're delighted to hear that you found our waiting area clean and comfortable during your same-day service. The team at Lexus of Towson hopes you'll choose us again in the future. Take care!

May 27, 2023

We are very happy with the service at Lexus of Towson and we are looking forward to continue in the future. More

by Rodneyj5151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Woods rate 5
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May 30, 2023 -

Lexus of Towson responded

It is a joy to have customers like you! The team at Lexus of Towson looks forward to providing more stellar service in the future. Take care!

May 17, 2023

Scott Johnson is the best service consultant. Informative, professional, and timely. Great team at Lexus of Towson! More

by Eddie D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Lexus of Towson responded

Eddie - It was our pleasure to complete your vehicle's service! Scott and the Lexus of Towson team thank you for your business and wish you safe travels down the road!

May 16, 2023

This is the second car I have gotten from Lexus of Towson and they have always been great to me. Laura VanVoorhis, Courtney Gué and Jonathan Butler were all very pleasant and just great to work with. I will More

by Craig B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney Gue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura VanVoorhis, and Jonathan Butler
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May 16, 2023 -

Lexus of Towson responded

We appreciate you taking the time to share your experience, Craig! It makes us happy to hear that Laura, Courtney, and Jonathan welcomed you back with such personable assistance during your recent visit to Lexus of Towson. Thank you for your loyalty and we look forward to serving you again in the future for any of your Lexus needs!

May 14, 2023

Service department is not very well run. Waited almost 3 hours to patch a tire. Told me I did not an appointment. How does one schedule a nail in the tire appointment ? Then charge you 5 More

by blights.brimmed-0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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May 15, 2023 -

Lexus of Towson responded

I am sorry to hear about your most recent service visit. This is certainly not the timely service I expect from our team and I sincerely apologize for the delay in completing your vehicle's service appointment. I would like to learn more about your recent visit so I can assist you in the best way possible. Would you please reach out to me directly? Thank you, I hope to have the chance to earn back your business in the future. Best, Bill Mortimer - Service Manager - 443-632-2927

May 12, 2023

I am always happy to work with Monique Wood. She is always kind, courteous and very professional. More

by Karenchill157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Wood.
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May 12, 2023 -

Lexus of Towson responded

Thank you so much for leaving Lexus of Towson a five-star review! We are thrilled to hear you enjoy working with Monique, and we will pass your compliments along.

May 07, 2023

Lexus of towson provides excellent service for my car! Brandon Scott also provides excellent personal service to ensure my car is well taken care of! I highly recommend Lexus of towson, Brandon, and the More

by Marketingexec12000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Lexus of Towson responded

At Lexus of Towson, providing excellent service is always our top priority, so we appreciate your review! We're thrilled to hear that Brandon provided you with excellent personal service and took great care of your car. Thank you for the kind words and placing your trust in us. We hope to see you again soon!

April 27, 2023

Maintenance easy to schedule. Personnel friendly and knowledgeable. Facility is welcoming and comfortable if you choose to wait. More

by Linda Tanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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Apr 28, 2023 -

Lexus of Towson responded

We love hearing from satisfied customers like you, Linda! It's wonderful to hear that you had a seamless experience working with us. We take pride in making sure every customer has a comfortable experience, and we hope to see you back again at Lexus of Towson!

April 17, 2023

George Z was great. Very attentive and friendly. We have purchased 4 cars from him. More

by brianwesmarsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Z
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Apr 18, 2023 -

Lexus of Towson responded

We're thrilled you enjoyed working with George and the Lexus of Towson team! Your continued support and trust in our business mean so much to our team. We look forward to working with you again next time!

April 15, 2023

Lexus of Towson, Brandon Scott and team consistently deliver prompt, high quality car service solutions. More

by Ssmcp719
Recommend Dealer
Yes
Employees Worked With
Unknown
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Apr 19, 2023 -

Lexus of Towson responded

We are thrilled to receive your five-star review! Thank you for taking the time to share your experience working with Brandon and the Lexus of Towson team. We appreciate your support and look forward to serving you again in the future!

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