Lexus of Towson

The service team at Lexus of Towson is always great to work with, very thorough, and explains the work being done. Andrew the service consultant is very knowledgeable and honest. work with, very thorough, and explains the work being done. Andrew the service consultant is very knowledgeable and honest. More

Excellent service. Scott got their iphone Lexus app guy to fix our phone app. Car was fixed within specified time period. Scott got their iphone Lexus app guy to fix our phone app. Car was fixed within specified time period. More

Exemplary service experience. Ontime greeting from the service writer, immediate availability of a clean loaner with plenty of fuel, service completion at promised time, smooth ef Ontime greeting from the service writer, immediate availability of a clean loaner with plenty of fuel, service completion at promised time, smooth efficient checkout. More

My service experience at Lexus’s of Towson was seamless. Service consultant, Andrew Woo and his trainee, Matthew were extremely professional and a pleasure to work with. Service consultant, Andrew Woo and his trainee, Matthew were extremely professional and a pleasure to work with. More

After purchasing my vehicle 6 months ago ,this was my first service. Arrived at dealership 10 minutes early for my appointment. Waited one hour before inquiring about my car’s status. I was told a ser first service. Arrived at dealership 10 minutes early for my appointment. Waited one hour before inquiring about my car’s status. I was told a service rep should have contacted me. In addition, the dealership could not locate my vehicle!! I approached the general manager to inform him of the situation. Now it’s an hour and a half and a service rep finally approaches me. After he located my vehicle he said they would perform the service. It took about 15 minutes after this contact to have the vehicle ready. A total of two hours to lift the hood take a peek and close the hood. No oil change. Even though Lexus’s recommends changing after 5,000 miles or 6 months. This is entirely unacceptable for a Lexus’s dealership and certainly is cause for concern for future serving. . More

Jon was fantastic to work with. He truly provides a great experience when purchasing a car. Mcween had a good sense of humor and quickly processed my paperwork. Highly recommend He truly provides a great experience when purchasing a car. Mcween had a good sense of humor and quickly processed my paperwork. Highly recommend Lexus of Towson. You will not be disappointed. More

Scott Johson in service amazing. Got last second loaner in emergency and car fixed quickly. Got last second loaner in emergency and car fixed quickly. More

This was my third time making a purchase from this dealership and the service has always been exceptional. Joshua Barley has made each experience favorable. He’s able to deliver on what you are lookin dealership and the service has always been exceptional. Joshua Barley has made each experience favorable. He’s able to deliver on what you are looking for in an effective manner with in and out service. More

everything very good Johnathon was great to me and familiy The deal went smooth and We are pleased familiy The deal went smooth and We are pleased More

The service department at Towson Lexus is terrific. Scott Daniels was knowledgeable and very helpful. Car was clean and the estimate on the bill was spot on. Great job. Scott Daniels was knowledgeable and very helpful. Car was clean and the estimate on the bill was spot on. Great job. More