Lexus of Towson | Page 33

The reason that I have purchased five Lexus automobiles is because of the service Lexus of Towson provides, and specifically because of the service provided by Scott Johnson. Both my wife and I find him to is because of the service Lexus of Towson provides, and specifically because of the service provided by Scott Johnson. Both my wife and I find him to be courteous, friendly, obliging, and honest, a true professional in every sense of the word. Dealing with Scott over the years has been a pleasure. He is always responsive when we have an immediate need, and exceeds expectations. I have considered other cars such as BMW but I doubt that the service could be comparable. As long as we can deal with Scott, and receive the service that Lexus provides, we will continue to be loyal customers. I have often stated, when asked, that Lexus service and Scott are among the main reasons that we continue to purchase Lexus automobiles. Kenneth MacFadyen More

I don't know cars and I don't read Motor Trend and have no desire to learn about them. I want a dependable vehicle that is a good value. That's why I get my car serviced when Scott Johnson tells me to (a no desire to learn about them. I want a dependable vehicle that is a good value. That's why I get my car serviced when Scott Johnson tells me to (and only by him). I complete the work Scott tells me to complete and my replacement car will be whatever Scott tells me to buy. It's that simple. When you have an expert that you can trust, you stick with him. More

The GX 470 is an amazing car. Dan Morgan was extremely professional and knowledgable during the purchase. The entire staff at Lexus of Towson is top notch! I am so pleased with my purchase and the level professional and knowledgable during the purchase. The entire staff at Lexus of Towson is top notch! I am so pleased with my purchase and the level of service you get from the dealership is superb! More

I drive to the southeastern portion of North Carolina, around 300 miles one way, quite regularly and explained this to my service rep, Mohamed Sidik. Mo was very helpful in guiding me through the work th around 300 miles one way, quite regularly and explained this to my service rep, Mohamed Sidik. Mo was very helpful in guiding me through the work that needed to be performed immediately and the items I should look at completing in the very near future. I was given a loaner with the promise that my vehicle would be ready before my next road trip. Mo kept his promise. I have taken my vehicle to Lexus of Rockville for service as well as Lexus of Towson and because of Mo, one of the best service reps I've had the pleasure to work with, I will have all my service performed at Lexus of Towson. I thought friendly and dependable customer service was something companies talk about but rarely performed. Mo has changed my mind about that. More

Ken was very helpful. He expedited my service and took care of the problem! The process was easy and quick. He provided a loaner car. We have found Lexus service to be far superior than any other car de care of the problem! The process was easy and quick. He provided a loaner car. We have found Lexus service to be far superior than any other car dealer's service department. Keep up the good work! More

This was the best experience i ever had with purchasing a car. the team truly new the product and the process went so smooth. My salesman, Eric Schiff, was incredible and Paul and Dane took such good care of car. the team truly new the product and the process went so smooth. My salesman, Eric Schiff, was incredible and Paul and Dane took such good care of me. since my purchase, i have gone back to get courtesy washes and an oil change and am always treated so nicely. i have, and will refer anyone i know to Lexus of Towson and Eric Schiff. Thanks, Brad Silver More

I could not have created a better experience with my "sales angel" at the Lexus of Towson showroom. This is my second Lexus, so I knew of the excellent performance and maintenance of this automobile. Fi "sales angel" at the Lexus of Towson showroom. This is my second Lexus, so I knew of the excellent performance and maintenance of this automobile. Five years after my first purchase, I was introduced to the RX450h, by an extremely knowledgable Lexus representative, Jonathan Butler. Mr.Butler's explanation of the Lexus Enform with Safety Connect, and many of the new features available on the 450Hybrid, gave me peace of mind, and "the thrill of the new car", with the comfort of familiarity...THE BEST ! His persistent search for my favorite color combination let me know he was truly working "to please me". The bittersweet trade-in of my (2004)RX350 was incorporated in the fair purchase price of the 2010 model. They say, the nicest compliment is a referral, and my nephew will be visiting Mr. Butler soon! I feel proud to be part of the LEXUS family of owners. More

This dealership certainly believes in putting its' customers first. Laurie Issacs was a delight to work with from the first hello through the final purchase of my new Lexus 350RX. She was extremely customers first. Laurie Issacs was a delight to work with from the first hello through the final purchase of my new Lexus 350RX. She was extremely thorough and knowledgeable over all aspects of the vehicle. After placing my order, Laurie and the sales manager of the dealership went 200% past what I would have ever expected in making my wait for my new vehicle as pain free as possible. Then when my new baby arrived, they both came to greet me present me with my new vehicle. I have never been made more confortable in purchasing a vehicle. I would recommend Lexus of Towson to anyone. True, the Lexus vehicles are great -- but, so is this dealership! More

My wife car needed service i brought it to lexus of Towson.My service rep. was Ken Julian he was very helpful in addressing our problems . I have brought the car in for routine service before . We have Towson.My service rep. was Ken Julian he was very helpful in addressing our problems . I have brought the car in for routine service before . We have had other service rep other than Ken before but none as friendly or as helpful. We plan on buying other car in the next few month.We will be buying a lexus from lexus of towson base on the service we received from Ken.This is how you build a long term relationship with customer. Please feel free to contact me or my wife . Rodney Lee or Dora Lee More

From our very first hello to walking out with our new GS, Laurie Isaacs was thoroughly helpful, knowledgeable, patient, no pressure, and absolutely straightforward. Even when I noticed a price error after o Laurie Isaacs was thoroughly helpful, knowledgeable, patient, no pressure, and absolutely straightforward. Even when I noticed a price error after our verbal price agreement, she fixed it instantly without question, with total genuineness and professionalism. Lexus of Towson will be the dealership of choice when we purchase our next Lexus. Two Lexus ago, we had a pressure-packed, deceptive, unreasonable experience at a different Lexus dealership (far to the north). It was night vs. day with Lexus of Towson (also extremely professional on the financial processing and paperwork). . . and Laurie Isaacs was the day's bright sunshine. The car is of course tremendous! More