Lexus of Towson

My wife car needed service i brought it to lexus of Towson.My service rep. was Ken Julian he was very helpful in addressing our problems . I have brought the car in for routine service before . We have Towson.My service rep. was Ken Julian he was very helpful in addressing our problems . I have brought the car in for routine service before . We have had other service rep other than Ken before but none as friendly or as helpful. We plan on buying other car in the next few month.We will be buying a lexus from lexus of towson base on the service we received from Ken.This is how you build a long term relationship with customer. Please feel free to contact me or my wife . Rodney Lee or Dora Lee More

From our very first hello to walking out with our new GS, Laurie Isaacs was thoroughly helpful, knowledgeable, patient, no pressure, and absolutely straightforward. Even when I noticed a price error after o Laurie Isaacs was thoroughly helpful, knowledgeable, patient, no pressure, and absolutely straightforward. Even when I noticed a price error after our verbal price agreement, she fixed it instantly without question, with total genuineness and professionalism. Lexus of Towson will be the dealership of choice when we purchase our next Lexus. Two Lexus ago, we had a pressure-packed, deceptive, unreasonable experience at a different Lexus dealership (far to the north). It was night vs. day with Lexus of Towson (also extremely professional on the financial processing and paperwork). . . and Laurie Isaacs was the day's bright sunshine. The car is of course tremendous! More

I purchased an RX 350 from Dan Morgan on Novemebr 17, 2009. I am very pleased with the overall performance of the car as well as the sales experience. Everyone there was very courteous and considerate. 2009. I am very pleased with the overall performance of the car as well as the sales experience. Everyone there was very courteous and considerate. Dan could not have been better to work with. My husband can be a real negotiator and Dan was wonderful in meeting his price and answering his questions. Dan also did a thorough job in the delivery of the car. He elaborately explained all of the bells and whistles and answered all of my questions. He was very patient with both of us. I look forward to a positive service experience at Lexus of Towson, and hope to have begun a long relationship for future car buying. More

Laurie Isaccs was the most accomodating sales person we have encountered in many years. She was knowledgeable, interested in our concerns, and professional in her approach to answering our questions. Our have encountered in many years. She was knowledgeable, interested in our concerns, and professional in her approach to answering our questions. Our experience was exceptionaland I have recommended Towson Lexus and Laurie Isaccs to family and friends. This is our second purchase from this dealership and we are extremely satisfied. More

Dan is very professional without any upselling made the deal happen and knew how to be meet my expecatations . The sales process was simple and no haggling, no pricing pressure just plain professionals. deal happen and knew how to be meet my expecatations . The sales process was simple and no haggling, no pricing pressure just plain professionals. Highly recommend. Best deal in town. Great job guys More

Laurie Isaccs was a pleasure to deal with. When it came time to finalize the sale, EVERYTHING was as promised with no unexpected charges. (Most car dealers try to stick you with some extra fee like a deal time to finalize the sale, EVERYTHING was as promised with no unexpected charges. (Most car dealers try to stick you with some extra fee like a dealer advertizing fee of gap insurance or tire insurance.) The entire process from start to finish, was quick and smooth. When it came time to process the paperwork, everything was ready to go and only took about 15 minutes. More

I wanted to surprise my wife with a new Lexus for our anniversary so I took a trip to Lexus of Towson to see the RX. Right from the start the experience was great! Laurie was extremely knowledgeable abou anniversary so I took a trip to Lexus of Towson to see the RX. Right from the start the experience was great! Laurie was extremely knowledgeable about the car and did a great job showing off all of the cool features. When it came time to negotiate the sale, Paul and Laurie were receptive to my needs and made the process straight forward and almost enjoyable for me. The business manager was also very friendly and I have to say that this was one of the most hassle-free car buying adventures I have ever had. We recently took the car for our first service and the service department went out of their way to get my car serviced and cleaned quickly. I truly recommend Lexus of Towson, especially Laurie Issacs. More

I recently purchased an ES350 which has proven to be a great driving car. I had a great experience with my sales person, Gordon Kimble, from the very start of the process. He recognized my needs and perso great driving car. I had a great experience with my sales person, Gordon Kimble, from the very start of the process. He recognized my needs and personality quickly. The negotiation was efficient and fair. I have been impressed with the level of follow up that Gordon has given and he has always shown a genuine interest in making sure that the experience with Lexus of Towson was a good one. The service department is extremely well run and friendly. I have been in for my 1000 and 5000 mile check ups and I have not had to wait more than an hour for either. I would highly recommend Lexus of Towson based on my experience to date. More

Most proffessional dealership I have ever worked with. My salesperson Laurie issacs was extemely competent and a pleasure to deal with . The service department is extremely prompt and thorough. I really enj salesperson Laurie issacs was extemely competent and a pleasure to deal with . The service department is extremely prompt and thorough. I really enjoy coming to the dealership and getting out of my car undercover for service More

I negotiated a price with Nicole, gave a deposit and waited 3 months for my car. She left before the car was delivered. When the car arrived i was called by Laura to pick the car up on monday. I was sic waited 3 months for my car. She left before the car was delivered. When the car arrived i was called by Laura to pick the car up on monday. I was sick that day, I am disabled with MS, and would pick the car up Tues, if I could. I went up on Tues and met with laura. It took me more than 2 hours to get the car and they charged me more than the invoice. AS I didn't feel well, I figured I could straighten the difference out later. When I called, Dana turned me over to Jimmy Smith, the asst mngr. He is a liar, thief, and a nasty person. I am on disability and they stole $250 from me. I am going to sue them and file an ADA complaint in federal court. I wouldn't recommend Towson or Len Stoler to anyone. They can't be trusted and they took advantage of a cripple. More