Lexus of Towson

This was the only car buying experience that was stress free. Mr Morrison made the experience very relaxing. I am still pleased with my purchase and overall experience. free. Mr Morrison made the experience very relaxing. I am still pleased with my purchase and overall experience. More

Buyer Beware. Do not trust Lexus of Towson Service Department. Please go to another Lexus dealer or another mechanic shop for a second opinion. They will state high cost repair items that you may no Department. Please go to another Lexus dealer or another mechanic shop for a second opinion. They will state high cost repair items that you may not need. I have seen some reviews where it looks like there was some intentional damages to make a recommended repair. I have experience this as well since I went to my local trusted Mechanic. I believe the service reps\service techs all work under commision. The service director Jim Dick will not help with any complaints to his service department. His customer skills are poor at best. More

I had a wonderful experience buying a new 2013 Lexus gs350 fSport from Dan Morgan. I priced out and spoke with at least 6 competitor dealerships and was extremely impressed with their pricing, honesty a gs350 fSport from Dan Morgan. I priced out and spoke with at least 6 competitor dealerships and was extremely impressed with their pricing, honesty and overall responsiveness. Dan was so accommodating that he even took my car over to get it tinted for me. He definitely went way out if his way to make my buying experience as pleasant as possible. I was so impressed with Dan and Lexus of Towson that I drove an hour from Delaware to buy from him even though I could have bought locally in Wilmington. I am very happy customer and will definitely be recommending this dealership and Dan to all my friends and family. More

Looked at RX350 on 12/29. Jonathon Butler called me 12/31 9:25 to work out a deal. At 11:45 he called and offered "between $47,700-47,800". Said he would try to work on it some more; incentive for getting m 9:25 to work out a deal. At 11:45 he called and offered "between $47,700-47,800". Said he would try to work on it some more; incentive for getting me to leave Mercedes and come to Lexus. Promised to call me back soon. Didn't. I called him at 1:30 and offered $47,500 to make the deal. Said he'c all me back. Still didn't. I called him at 3:40. He agreed to $47,500 and said he'd call me back. I thought they were closing at 5PM for New Year's. So at 4:45, I called him again. He said we were "good" at $47,500, that he'd be there until at least 7:30 PM and that (again) he'd call me back. He never called. I called him 1/2 9:45 AM to find out what happened. Lots of busy excuses. Said the deal is at $47725, but that he'd call his sales mgr. His sales manager, Paul, then calls me to say he'll do no better that $47,725. I tell him I'll have to think since that's not what was agreed to. Then Jonathon Butler calls me back and yells at me for "calling his boss". I didn't call Paul; Paul called me bcs. Jonathon gave him my #. Paul also goes on to say that Jonathon doesn't lie (implying I must be lying) and that they never have any complaints about Customer Service at Towson Lexus -- now that's a big lie; lots of complaints about them online. I called the manager. Left 2 messages. No call back from him. What a horrible operation! Will not do business with them. Probably going to go buy an Audi Q5 instead. I'd rather spend more and get better service and deal with more trust worthy individuals. More

I was painfully looking for a car for months---visited other dealerships including another Lexus dealership and felt I was getting swindeled all the time. I went to Towson Lexus----was matched with Gerald other dealerships including another Lexus dealership and felt I was getting swindeled all the time. I went to Towson Lexus----was matched with Gerald who was VERY VERY patient with me found the car I wanted--negotiated very quickly what I think was a fair price. They even went and got me a nice salad because I was hungry doing the paperwork !!!! More

I had a very good experience in the dealership. Gerald did an outstanding job. Robert in the service department ensure that everything that need replace on my car was down very quickly. did an outstanding job. Robert in the service department ensure that everything that need replace on my car was down very quickly. More

I used to trust Lexus of Towson. They built up a lot of goodwill over the years. Then I got the technician's comments that my "aftermarket drain plug is at risk for leaking," the drain plug they installed goodwill over the years. Then I got the technician's comments that my "aftermarket drain plug is at risk for leaking," the drain plug they installed 6 months ago. Either they're using substandard parts, or they're fishing for business. Completely inexcusable. They've also started handing out inspection reports with each car. My service adviser told me about my wipers needing replaced, and my transmission fluid being dirty (both things I may have had them pay for if he'd offered the services). The inspection report describes a vehicle unsafe to drive, with issues Lexus has never before mentioned. I want to know what's wrong with my car, but I want to have an opportunity to ask questions about it, not be given a report saying I have a transmission leak as I leave the shop. I really love the ? next to CV boots. Are they not sure if I have CV boots? Or just not sure if I need them replaced? Am I supposed to know what that means? More

I love my RX I bought at Lexus of Towson and from Dan Morgan. He was very knowledgeable and courteous with me. I will definitely recommend Towson Lexus to my friends and family. Morgan. He was very knowledgeable and courteous with me. I will definitely recommend Towson Lexus to my friends and family. More

Jon was a great salesman!!! It was such a pleasant experience working with him! We had been shopping for cars at several different places before we stopped by Lexus, and I completely fell in love with experience working with him! We had been shopping for cars at several different places before we stopped by Lexus, and I completely fell in love with the car, and Jon made the experience 10 times better. Such a great guy to work with. I am beyond pleased with the customer service I received!! More

I am very displeased with the detailing prior to me taking ownership of the vehicle. I returned the car for detailing and the job was very poor. There are food stains and sand still in the vehicle. The taking ownership of the vehicle. I returned the car for detailing and the job was very poor. There are food stains and sand still in the vehicle. The salesperson gave excellent service, but the service department does a poor job of servicing the vehicle. More