Lexus of Towson

I used to trust Lexus of Towson. They built up a lot of goodwill over the years. Then I got the technician's comments that my "aftermarket drain plug is at risk for leaking," the drain plug they installed goodwill over the years. Then I got the technician's comments that my "aftermarket drain plug is at risk for leaking," the drain plug they installed 6 months ago. Either they're using substandard parts, or they're fishing for business. Completely inexcusable. They've also started handing out inspection reports with each car. My service adviser told me about my wipers needing replaced, and my transmission fluid being dirty (both things I may have had them pay for if he'd offered the services). The inspection report describes a vehicle unsafe to drive, with issues Lexus has never before mentioned. I want to know what's wrong with my car, but I want to have an opportunity to ask questions about it, not be given a report saying I have a transmission leak as I leave the shop. I really love the ? next to CV boots. Are they not sure if I have CV boots? Or just not sure if I need them replaced? Am I supposed to know what that means? More

I love my RX I bought at Lexus of Towson and from Dan Morgan. He was very knowledgeable and courteous with me. I will definitely recommend Towson Lexus to my friends and family. Morgan. He was very knowledgeable and courteous with me. I will definitely recommend Towson Lexus to my friends and family. More

Jon was a great salesman!!! It was such a pleasant experience working with him! We had been shopping for cars at several different places before we stopped by Lexus, and I completely fell in love with experience working with him! We had been shopping for cars at several different places before we stopped by Lexus, and I completely fell in love with the car, and Jon made the experience 10 times better. Such a great guy to work with. I am beyond pleased with the customer service I received!! More

I am very displeased with the detailing prior to me taking ownership of the vehicle. I returned the car for detailing and the job was very poor. There are food stains and sand still in the vehicle. The taking ownership of the vehicle. I returned the car for detailing and the job was very poor. There are food stains and sand still in the vehicle. The salesperson gave excellent service, but the service department does a poor job of servicing the vehicle. More

The reason why I rated the Lexus of Towson great for the overall is, because the respect and response Mr. Morrison had when he came out to the lot and I told him I was just looking. The interest he showed i overall is, because the respect and response Mr. Morrison had when he came out to the lot and I told him I was just looking. The interest he showed in helping me and answering all my questions. I was there for an hour looking at different cars and asking all my questions which he had no problem answering them with a smile. When I came in to do my paper work everyone was very nice and Mr. Morrison made me feel so comfortable that time went pass quickly. Even with the financial part the lady was very nice and helped me pick the best plan and warranty for me. Then Mr. Morrison has followed up with me a couple of times since I had the car that is great customer service. Thank You, Have A Bless Day More

Purchased a used ES 350 model over the Internet, back in April 2011, for export to Canada. The car was delivered to me on May 2nd, in Buffalo by one of Lexus of Towson used car salesmen, Mr. Tam Emerick. April 2011, for export to Canada. The car was delivered to me on May 2nd, in Buffalo by one of Lexus of Towson used car salesmen, Mr. Tam Emerick. In the short amount of time I spent with Mr. Emerick at the airport parking, it was impossible to notice the problem I discovered shortly after – that there is a significant wind noise coming from the back passenger door and that there is a gap in the door alignment. It is important to know that my purchase was a “blind” one, where I asked numerous times (by phone & email) if the car had been damaged in any way, before deciding to proceed with it. Not a single time I was told about any damage or problems related to this specific vehicle. Unfortunately, after I took the car to the local Lexus dealership in my hometown in Canada, I was told that the left side passenger door in place IS NOT THE ORIGINAL LEXUS DOOR! After doing a thorough research and investigation, I am now able to prove that this vehicle (which was sold to me under the premise of “no previous accident” vehicle) HAS BEEN previously involved in collision/accident! What is truly appalling is that the collision actually happened at their own lot, during the regular 10,000 miles service! At their own lot!!! After the collision, the previous owner, (whom I was able to contact and get the official statement from) received a brand new vehicle form this dealer as a replacement for the damaged one. The vehicle in question was fixed, painted and offered for sale to unsuspected customers like me. Of course, no record about this can be found anywhere, especially not on the CarFax, despite (as per the original owner) the police and emergency services being at the site and filing an official report! Actually, the excuse I kept hearing from Mr Emerick and Mr Harris was – “CarFax record is clean. We had no clue the vehicle had been involved in an accident”??! Had this been a single occurrence of a wrongful and fraudulent sales practice at this dealership, I would say – $#$@% happens. BUT, almost the same happened to another unsatisfied customer who previously posted at this website – PLESE CHECK THE "fedcop375" COMMENT FROM 1/6/2011. I did have a chance to speak with this gentleman, and I thank him for all the help. So, after at least 2 identical cases (proved and documented) where the Lexus of Towson staff knowingly mislead and lied to customers, I wonder how many more unsuspected buyers were taken for a ride? This is not a random thing – it is a regular sales practice at this place, and I would never recommend doing a business with the Lexus of Towson. They are a bunch of crooks, if you ask me. Finally - For all this, after 2 months of trying to get justice from Lexus of Towson, I was offered a FREE OIL CHANGE by their service manager, Mt Steven Harris???! What a gem this guy is! Not a single word of acknowledgment that they have repeatedly lied and misrepresented anything and everything in regards to this sale, and definitely not an offer worth considering. Truly a pathetic try to compensate me for all the headaches I went through the previous few months. More

Khalid was very professional and not only was the car as advertised, but the trade in of out old car was very reasonable. I would definitely recommend this dealership and Khalid in particular. - Alex advertised, but the trade in of out old car was very reasonable. I would definitely recommend this dealership and Khalid in particular. - Alex More

Khalid is very knowledgeable and customer friendly. He makes you feel welcome. Paul is the greatest. He works with you until you are satisfied with your deal. They are like two friends. This is my third c makes you feel welcome. Paul is the greatest. He works with you until you are satisfied with your deal. They are like two friends. This is my third car from Lexus of Towson and I would recommend them over and over again. Trust me the next car I purchase will be from Lexus of Towson. More

We traded our 2008 RX 350 for a new 2011. We purchased our 2008 from Tam Emerick of Lexus of Towson. He is excellent to work with. He is friendly, professional, dedicated, and we actually consider him a f our 2008 from Tam Emerick of Lexus of Towson. He is excellent to work with. He is friendly, professional, dedicated, and we actually consider him a friend. He maintains personal contact with us through the internet even in the off years when we weren't in the market. He takes as much time as necessary to go over every detail associated with any LEXUS vehicle. We are very pleased with both the new RX as well as the personal attention we received. More

I am in the service industry and I realize the importance of providing good customer service. As a new owner of a Lexus, I was unsure about going to a new service dealer and as well, a dealer that was forty of providing good customer service. As a new owner of a Lexus, I was unsure about going to a new service dealer and as well, a dealer that was forty-five minutes from my home. I was greeted by friendly attendants who directed me to a service manager. James Strand was extremely helpful and courteous answering my questions and then providing me with a loaner vehicle so I could continue to visit my clients in the area. James called on my cell phone to tell me the car was ready- one and a half hours early than was promised. The guest services staff was also friendly, helpful, and prompt with the assessed charges and payment. James then guided me to my washed vehicle and even helped carry some items from the loaner car to my car. Great service with a smile! I look forward to doing future business with Lexus of Towson again. More