Lexus of Towson

Did not pay all taxes & fees collected, deceptive billing I was happy when I bought my 2014 ES350. I made the deal on line and flew from Raleigh, NC to Baltimore and drove the car back after making payment a I was happy when I bought my 2014 ES350. I made the deal on line and flew from Raleigh, NC to Baltimore and drove the car back after making payment at their facility. They charged me $1564 for paying North Carolina Sales/use and property taxes on my behalf and $283 for Title and Registration with North Carolina. They have only paid to North Carolina partial payment of taxes, registration and title fees of $1168 and North Carolina has billed me the vehicle property tax of $353.72. I have written to the sales persons at the dealership, spoken to their finance department and left several messages with no response. Have now approached BBB and State Attorney Generals office and filed consumer complaint for resolution and refund of $679 that they charged me for Taxes and Title, registration and did not pay further and have not refunded the excess money to me. More

Poor. The poor customer service... as well as my car....leaving with the same issue...tried talking to service manager never called back....all I got I ALSO The poor customer service... as well as my car....leaving with the same issue...tried talking to service manager never called back....all I got I ALSO PAID FOR THEM TO TELL ME NOTHING.... IA More

excellent service, competitive, delivered on agreement Worked with Josh and George. agreed on the price and terms for a 2014 used ES 350 with low miles on the phone within an hour. I flew on the next Sout Worked with Josh and George. agreed on the price and terms for a 2014 used ES 350 with low miles on the phone within an hour. I flew on the next Southwest flight from Raleigh to Southwest. They picked me up from airport and I drove back the car same evening. They were competitive to other D.C dealers, but we're very responsive and interested in gaining business from an out of town customer. Overall great experience and great customer service in car buying. More

Very helpful and professional I want to thanks Steve Gonzalez for his help in our quest finding a new Lexus GS 350. Steve is very friendly and has great commutation skills. Great I want to thanks Steve Gonzalez for his help in our quest finding a new Lexus GS 350. Steve is very friendly and has great commutation skills. Great dealership with nice inventory, everyone we talk to was very professional. Thanks. More

Great Experience 2nd Lexus purchased from L of T. Friendly people and didnt have me waiting all day in the finance office which is always appreciated. Soon Ok wa 2nd Lexus purchased from L of T. Friendly people and didnt have me waiting all day in the finance office which is always appreciated. Soon Ok was very nice and even when things were confused of L of T's end, she quickly had all concerns cleared up. I am very happy with my SUV. She was helpful and followed up after the transaction. I would buy my next one from L of T. More

SUPERB Service Moved from Los Angeles, California and shipped my LX 570 to MD last fall. After a few months I noticed the chrome moldings were starting to peel. My f Moved from Los Angeles, California and shipped my LX 570 to MD last fall. After a few months I noticed the chrome moldings were starting to peel. My first instinct was to bring the vehicle to the Owings Mills Lexus close to were I live. All I got was being told that this was a common issue! Having more faith than that on the quality of Lexus cars, I went to Lexus of Towson (a sister company of Owings Mills Lexus). I was met by Thorney Gibson, Service Rep., who immediately elevated the issue to the Service Director, Jim Dick. Jim immediately replied that they would fix the quality issue at no charge. Two days later, due to my busy schedule, I had returned to have the repair done. Thorney was waiting at the agreed time and the defective part was replaced. I was impressed to say the least. I always thought that the excellent service of Lexus in LA was because the people there were used to dealing with celebrities. (I certainly am not one) But to my surprise I was treated like one at Lexus of Towson. These guys stand by their product, as should be, and understand one of the most important reason why people buy a Lexus, being for it's quality above most others. They made me feel at home and like a celebrity! Jim and Thorney are model front line people Lexus Service/Dealers should be proud of and emulate. Few people in other auto service departments realize that the word "Service" means more than just repair and maintenance of a vehicle. It more importantly means the care and satisfaction of the customer! I am now a loyal customer and will definitely purchase my next Lexus at this location. I don't mind driving the extra miles to Lexus of Towson from Owings Mills. More

Josh,the Sales Manager is rude! He doesn't listen to the needs of the customer and it's only about profit. Beware!! Shop elsewhere. He doesn't understand customer service. to the needs of the customer and it's only about profit. Beware!! Shop elsewhere. He doesn't understand customer service. More

Mr. Morrison was very knowledgeable and Friendly. He was very attentitive to my wants and needs. He listened and wasn't pushy like other sales reps I've dealt with in the past. very attentitive to my wants and needs. He listened and wasn't pushy like other sales reps I've dealt with in the past. More

I have Had Some Bad exoerince with Cardealers.. I must say working with Mr Morrison was a plesure. He turned a bad experience into A great Experince. Mr Morrison made me feel very confident about the car say working with Mr Morrison was a plesure. He turned a bad experience into A great Experince. Mr Morrison made me feel very confident about the car I was buying , he Made me feel as if he was selling the car to one of his family memebers. I am a forever Lexus of Towson Customer... More

Gerald Morrison showed excellent customer service and price comparison. I would buy again and again from him. Excellent sales rep and even months after the purchase! price comparison. I would buy again and again from him. Excellent sales rep and even months after the purchase! More