Lexus of Towson

Check Engine Light So, I got a recall in the mail that stated if my Lexus IS250 was running rough and the check engine light was on they would fix at no cost. So I broug So, I got a recall in the mail that stated if my Lexus IS250 was running rough and the check engine light was on they would fix at no cost. So I brought it in and after a series if inconclusive test they told me I needed to replace the spark plugs. So I agreed. A day later the engine light came back on so I went back and ran some more test and still couldn't perform the free recall service because the new scan showed I needed a catalytic converter and they couldn't address that with replacing a portion of the exhaust pipe as well. Anyhow, I took my car without any service to two different Autozones and an Amaco and all three scans showed a P2757 code which was for a solenoid in the transmission. I did some googling and this explains all my symptoms. My question is that the dealership was trying to hit me up with over $2000 in charges for something I didn't need. Just like the spark plugs. This is inexcusable and we should be able to prosecute these guys and their blatant lies. The Service Consultants are nothing more than salesman trying to pick your pocket any way they can. I'm taking my car to a transmission shop to get this issue fixed. All in all, how can you trust these guys with such a blatant lie? Run, run, run from this place. More

RUDE USED CAR SALES MANAGER (Josh Katz). I AM NOT ALONE. BE CAREFUL. THIS DEALER LISTS CARS AS CERTIFIED, BUT THE PRICE NEXT TO THE LISTING IS NOT FOR A CERTIFIED CAR. THEY ADD AN ADDITIONAL $1000 FOR CERTIF BE CAREFUL. THIS DEALER LISTS CARS AS CERTIFIED, BUT THE PRICE NEXT TO THE LISTING IS NOT FOR A CERTIFIED CAR. THEY ADD AN ADDITIONAL $1000 FOR CERTIFICATION FEE. My overall experience was not pleasant. I bought the car just because my family liked the car and I could not find another one with that color combination within 80 miles radius. Besides, I sold my car the weekend before and we needed another car. The car I bought was listed on the Internet (Lexus Pre-Owned Site and the Dealership site) for $40,000 certified. I called in the morning and we negotiated to $38,500. I provide my information and they ran credit and etc. When I arrived, I saw them adding $300 dealer processing and $1000 certification fee to the price. I understand and agree with the dealership’s processing fee, but I could not understand the $1000 certification fee. The used car sales manager (Josh I think), who is the rudest individual I have met in my life, told me that the Internet price and what we negotiated did not include the Lexus certification. I could buy the car without the certification and not pay the $1000. I called other dealerships and they said that their online price includes the certifications. I manager, knowing that I traveled 80 miles, told me that I don’t have to buy the car and this is the way they do it. Another thing that really ticked me off was the manager’s unwillingness to fix things with the car. The front bumper had a scratch and I wanted that fixed. He said that with that price, he has no room to fix that. He sold me the car pretty much at the asking price. I told him how much it would cost to fix the bumper. He was unwilling to move from his spot to go and check. He just said that he doesn’t know and he can’t find out. He basically told me that I am not an important customer to him and that he doesn’t care if I buy or not. I bought the car because I liked it, but I told him that I write a review about him and his practice with adding the $1000 certification fee. He acted that he doesn’t care. Either he owns the dealership and feels untouchable for he lacks basic sales person or even human interaction skills. Apparently I am not the only one who felt the same way about the manager. I really enjoyed the business manager (finance guy) I dealt with. The sales guys tried to make me happy, although I think he should have told me if they were planning to add another $1000 to the price. More

The Dane Spealman Experience There is a General Sales manager that works at this location "Dane Spealman." If you look at when he started working at this location and then take There is a General Sales manager that works at this location "Dane Spealman." If you look at when he started working at this location and then take a look at when the bad reviews started happening more frequently for this dealership.. We're talking about a guy who's last 4 reviews on THIS SITE ALONE are talking about how miserable it is to even try and get a foot in the door. Before you go here. I implore you to go speak with Dane Spealman FIRST and get a REAL FEEL for how this place operates and what their ethics really are. I'll let you judge for yourself and then come join the rest of us taking our frustrating experiences out on review sites b/c, quite frankly, the people above this guy don't want to hear it either - pretty sure, they know, they've got a big problem personality in their midst. Hint: Lexus of Towson - if you had a bad sales month - it's NOT because of the economy (sic) it's because you have an OUT OF TOUCH General Sales manager who will also claim to be the General Manager and the Owner himself to avoid scrutiny - this guy was the worst of the worst I've ever seen. He has a HUMONGOUS EGO. He acts like a big NEW YORK HOT SHOT but everyone realizes this except for him. We all know it the "big fish in a small pond" Napoleon Complex at it's finest going on here - it's quite quite evident just in the demeanor alone but wait til that mouth opens up!! HAHAHAHA What a JOKE!! He can't take another type-A personality walking anywhere near him (wonder how he's lasted this long at a Lexus anyway - please go back to Toyota dude - you probably are a KING over in that world - so go act like that over there) and he doesn't play well with others, his staff is frightened of him according to some in the area. I'd be better off begging some other car dealership to take my $40K - according to Dane Spealman and that was actually his one sound piece of advice but I could barely hear it through the thickest, most ignorant sounding idiot abroad NY attitude and accent I've ever encountered. NOT HAPPY. More

Don't bother I dealt with this dealership today and would never go back regardless of prices. I was over 45 minutes away and looking at an identical car at another I dealt with this dealership today and would never go back regardless of prices. I was over 45 minutes away and looking at an identical car at another dealer. I reached out to this dealer to see what they would do. It was a used vehicle with 5k miles on it which was the same as the one I was looking at in Annapolis. The salesman I dealt with isn't listed below but I wouldn't even highlight that if he were. I got to the dealership and the car wasn't ready to be seen. They had over an hour to get it prepped and ready. The car was filthy had clear signs of dent repair (marks from the suction cups), a scratch on the driver door, nasty curbage on the front bumper, paint on the headlight and a beat up interior. This is not what I call a "great looking car". Not only did they waste our time with this... They told us one price to get us there and then told us the price would be $500 more. Classic bait and switch. Additional to the price I was told, I was also told if I came there in person they could do better... The previous written is NOT what prompted me to write this... The sales manager came over, did his typical, normal, im the sales manager deal. When we told him our concerns on condition and the price on the other car his response was "then you should get the other car, I just put this on my lot". I told him I wanted to reach out to the other dealer to see where they were and he literally got up and walked away without saying a word. Instead of calling the other dealership I got in my car and drove there and bought the car. We were coming from an IS250 AWD. Loyal Lexus customers and we will NEVER be back on this dealers lot. If someone in upper level management reads this... You have a serious problem. You have a bunch of cattle drivers working for you. Get rid of the managers and get some leaders. You see it in the face of the sales people that work there and your manager lacks basic communication and professionalism skills. Take a look at the other reviews from your site and do something about it. There are many Lexus dealerships in the state. People want to enjoy buying a vehicle and your dealership does not provide that experience. If it were possible to give you a 0 I would. More

Did not pay all taxes & fees collected, deceptive billing I was happy when I bought my 2014 ES350. I made the deal on line and flew from Raleigh, NC to Baltimore and drove the car back after making payment a I was happy when I bought my 2014 ES350. I made the deal on line and flew from Raleigh, NC to Baltimore and drove the car back after making payment at their facility. They charged me $1564 for paying North Carolina Sales/use and property taxes on my behalf and $283 for Title and Registration with North Carolina. They have only paid to North Carolina partial payment of taxes, registration and title fees of $1168 and North Carolina has billed me the vehicle property tax of $353.72. I have written to the sales persons at the dealership, spoken to their finance department and left several messages with no response. Have now approached BBB and State Attorney Generals office and filed consumer complaint for resolution and refund of $679 that they charged me for Taxes and Title, registration and did not pay further and have not refunded the excess money to me. More

Poor. The poor customer service... as well as my car....leaving with the same issue...tried talking to service manager never called back....all I got I ALSO The poor customer service... as well as my car....leaving with the same issue...tried talking to service manager never called back....all I got I ALSO PAID FOR THEM TO TELL ME NOTHING.... IA More

excellent service, competitive, delivered on agreement Worked with Josh and George. agreed on the price and terms for a 2014 used ES 350 with low miles on the phone within an hour. I flew on the next Sout Worked with Josh and George. agreed on the price and terms for a 2014 used ES 350 with low miles on the phone within an hour. I flew on the next Southwest flight from Raleigh to Southwest. They picked me up from airport and I drove back the car same evening. They were competitive to other D.C dealers, but we're very responsive and interested in gaining business from an out of town customer. Overall great experience and great customer service in car buying. More

Very helpful and professional I want to thanks Steve Gonzalez for his help in our quest finding a new Lexus GS 350. Steve is very friendly and has great commutation skills. Great I want to thanks Steve Gonzalez for his help in our quest finding a new Lexus GS 350. Steve is very friendly and has great commutation skills. Great dealership with nice inventory, everyone we talk to was very professional. Thanks. More

Great Experience 2nd Lexus purchased from L of T. Friendly people and didnt have me waiting all day in the finance office which is always appreciated. Soon Ok wa 2nd Lexus purchased from L of T. Friendly people and didnt have me waiting all day in the finance office which is always appreciated. Soon Ok was very nice and even when things were confused of L of T's end, she quickly had all concerns cleared up. I am very happy with my SUV. She was helpful and followed up after the transaction. I would buy my next one from L of T. More

SUPERB Service Moved from Los Angeles, California and shipped my LX 570 to MD last fall. After a few months I noticed the chrome moldings were starting to peel. My f Moved from Los Angeles, California and shipped my LX 570 to MD last fall. After a few months I noticed the chrome moldings were starting to peel. My first instinct was to bring the vehicle to the Owings Mills Lexus close to were I live. All I got was being told that this was a common issue! Having more faith than that on the quality of Lexus cars, I went to Lexus of Towson (a sister company of Owings Mills Lexus). I was met by Thorney Gibson, Service Rep., who immediately elevated the issue to the Service Director, Jim Dick. Jim immediately replied that they would fix the quality issue at no charge. Two days later, due to my busy schedule, I had returned to have the repair done. Thorney was waiting at the agreed time and the defective part was replaced. I was impressed to say the least. I always thought that the excellent service of Lexus in LA was because the people there were used to dealing with celebrities. (I certainly am not one) But to my surprise I was treated like one at Lexus of Towson. These guys stand by their product, as should be, and understand one of the most important reason why people buy a Lexus, being for it's quality above most others. They made me feel at home and like a celebrity! Jim and Thorney are model front line people Lexus Service/Dealers should be proud of and emulate. Few people in other auto service departments realize that the word "Service" means more than just repair and maintenance of a vehicle. It more importantly means the care and satisfaction of the customer! I am now a loyal customer and will definitely purchase my next Lexus at this location. I don't mind driving the extra miles to Lexus of Towson from Owings Mills. More