Lexus of Towson

Go here I own two RX 350’s I live in Annapolis and drive all the way to Towson for better service, better prices and nicer people. I own two RX 350’s I live in Annapolis and drive all the way to Towson for better service, better prices and nicer people. More

New sales John worked with me for several months to find the exact car that I was looking for. He and his manager also worked with me to get the car payment tha John worked with me for several months to find the exact car that I was looking for. He and his manager also worked with me to get the car payment that were in my budget. Thanks again More

poor service and ridiculous price As a loyal customer since 1999, I feel this dealer is no longer good as "Lexus standard"! Specially their service is dramatically decline. First the As a loyal customer since 1999, I feel this dealer is no longer good as "Lexus standard"! Specially their service is dramatically decline. First the service lady is not very friendly, she made a mistakes to picked wrong car! (even I told her about my car's color, she may be a color blind) I have to wait her to figure out and re-do the paper work, she never apologize for it. The way she trade customer from beginning to end is really not a professional and make me feel so uncomfortable. The oil change take long time - 2 and half hours (even pre-scheduled). This time, they ask me to replace "oil pan gasket seals" for $746.97, when I searched online, the Lexus part price is $45-$90, so their labor will be $700 to $650! how long it takes? probably less than a hour. Same as other part they want to replace, the part is $80-$120, their cost is $666, I guess their technician may be a top level "Lexus Lawyer"! More

Pleasantly Surprised! I have to start by saying that I never write a review unless my experience is exceptional in EVERY way! I am also very hard to please and I do my home I have to start by saying that I never write a review unless my experience is exceptional in EVERY way! I am also very hard to please and I do my homework before buying. I started with Towson Lexus because if you buy anything but a Lexus or Toyota you are crazy..these cars last for ever and are TROUBLE FREE. Second, I have an '08 IS250 purchased here and their customer service is FANTASTIC! Like most people, I really don't like the car buying process because it always seems to be about the dealer's best interest (especially when you are female!) but this was different. My sales person, John "hawkeye" made me feel like he really cared about what I wanted and what he needed to do to make me happy. a GENUINE care for the customer REALLY goes a long way! He gets that this is not just another commission for him but a big deal and major investment for the person in front of him! He took the time to look into different options for me and explain all the great things about each car along the way with no feeling of being rushed to BUY! Kind of like buying a car from my brother...hmmmm...who wouldn't like that? And then the dreaded financing office...WAS GREAT!! Again, a feeling like I was working with family. Soon Oak was so personable and funny, she made the process not only a breeze and painless but actually ENJOYABLE!...imagine that! Do yourself a favor and don't waste your time with other places when you will get great treatment here! More

Great car buying experience! Just bought a 2017 RX350 from Grant Pivec at Lexus of Towson! It was a great car buying experience! I am absolutely in love with the RX350! Grant w Just bought a 2017 RX350 from Grant Pivec at Lexus of Towson! It was a great car buying experience! I am absolutely in love with the RX350! Grant went above and beyond to make sure my husband and I got the best deal and the right vehicle for us! Thank you thank you thank you! More

Awesome! Finally bought a new car after 16 years, it was quick and painless. Grant was very helpful and willing to work with us. Love my new car!! Finally bought a new car after 16 years, it was quick and painless. Grant was very helpful and willing to work with us. Love my new car!! More

Great Thanks Lexus of Towson for superb service I received during my search for a new Lexus. Thanks for welcome me into your dealership and listening to me Thanks Lexus of Towson for superb service I received during my search for a new Lexus. Thanks for welcome me into your dealership and listening to me as I gave you all criteria needed to close a deal. The new car salesman delivery on first time a vehicle which exceeded my requirements and more importantly, in my price range. Also, Lexus of Towson gave me fair market value for my trade during this process. I would recommend Lexus of Towson to all seeking to purchase a new or used vehicle. You will be overwhelmed by professionalism and attention to detail you will received from salesman. Thanks Lexus of Towson for superb service I received during my search for a new Lexus. Thanks for welcome me into your dealership and listening to me as I gave you all criteria needed to close a deal. The new car salesman delivery on first time a vehicle which exceeded my requirements and more importantly, in my price range. Also, Lexus of Towson gave me fair market value for my trade during this process. I would recommend Lexus of Towson to all seeking to purchase a new or used vehicle. You will be overwhelmed by professionalism and attention to detail you will received from salesman. More

Horrible customer service I picked my vehicle up from being serviced. My paperwork stated the mileage out was 80,162. Upon entering my vehicle my gas light was on and t I picked my vehicle up from being serviced. My paperwork stated the mileage out was 80,162. Upon entering my vehicle my gas light was on and the odometer read 80, 185. When I questioned the service advisor about this I was told they had to do an extended road test. When asked why the mileage was not documented correctly on my paperwork..... no one could answer the question. Extremely poor service especially for a "luxury" dealership. I get treated better at the Toyota dealership when I take my beater Corolla in for service! More

Service department unprofessional Assistant service manager Mr. Johnson accidentally copied me on an email where he called me a "xxxxx" to his manager. Most unprofessional company I h Assistant service manager Mr. Johnson accidentally copied me on an email where he called me a "xxxxx" to his manager. Most unprofessional company I have ever done business with. More

Worst customer service ever Loaner car got a slight damage over the rear quarter panel. They pretty told me I had to pay my deductible up front. Will never use them ever. Wasn't Loaner car got a slight damage over the rear quarter panel. They pretty told me I had to pay my deductible up front. Will never use them ever. Wasn't even my fault the car was parked in an underground garage. Lost a customer for life. More