Lexus of Towson

Excellent servjce From the sales department to the service department you may expect nothing but the best. I’ve bought new and used vehicle, as well as serviced my vehi From the sales department to the service department you may expect nothing but the best. I’ve bought new and used vehicle, as well as serviced my vehicles for the past 8 year. Would recommend Lexus of Towson to anyone and everyone More

Great service I had a great experience at Lexus ofTowson. My sales person was Chris. He was great. Got me in and out in no time. I used a loaner car and I left my d I had a great experience at Lexus ofTowson. My sales person was Chris. He was great. Got me in and out in no time. I used a loaner car and I left my debit card in the car when I returned it by mistake. I called early the next morning. My loaner had already been released. But to my surprise the girls in the service department followed up and they found my card. Not only is the service great the people that work there are knowledgeable and friendly. And I guess people who purchase Lexus are honest!!!!! More

A great experience - as always I just had my GS in for its 30k service, Chris was very helpful. The dealership does a great job and is a nice hangout for those who would wait, but w I just had my GS in for its 30k service, Chris was very helpful. The dealership does a great job and is a nice hangout for those who would wait, but why with the free loaner car? and you always get the car back cleaner than when you dropped it off! Thanks! More

Excellent Service From a Professional Service Rep Karwin Turner listened to my problem, as I saw it with past experiences, where there were similar symptom of malfunction.. He related to what I had Karwin Turner listened to my problem, as I saw it with past experiences, where there were similar symptom of malfunction.. He related to what I had to say. Said that he would get the vehicle to the shop and get back to me as soon as he had their report. In the meantime he set up a loaner as it looked as if my problem might take several days to correct. He texted the next morning and said that the car would be ready for pick up by Thursday afternoon, maybe sooner. He would let me know. As it turned out he said that I could pick it up earlier which was great news. The repair was not as extensive as it first appeared. Karwin was professional, polite, shared the results of the report from the technicians and made me feel that I was a special client. When I left I felt confident that everything was in order and it was. He is an excellent detail oriented staff member who represents Lexus of Towson with distinction. More

Great customer service Met with Cassidy Drummond to talk about certified RX350. With no intention of buying that day we walked out with a deal. Since we didn't have our trad Met with Cassidy Drummond to talk about certified RX350. With no intention of buying that day we walked out with a deal. Since we didn't have our trade with us, Cassidy drove to Delaware to bring our car to us. Once delivered, he spent over an hour explaining the technical operations of the car...very impressed. I would highly recommend Cassidy, along with the finance manager, Soonok Kinney. More

Best Experience Every - RX 350 Excellent experience from start to finish. Gordon Kimble (Sales Associate) ensured my buying experience was beyond belief. A very fair deal and explai Excellent experience from start to finish. Gordon Kimble (Sales Associate) ensured my buying experience was beyond belief. A very fair deal and explained every option in detail. The deal was sealed from the moment I entered the dealership and Gordon still went the extra mile. His initial brief of the process and RX 350 covered 95% of the questions I was prepared to ask. This was a gift for my wife and since she was not present during the purchase, Gordon spent an additional hour familiarizing her with the vehicle when we returned with the trade-in title and extra key. So for all the people that had a bad experience. I would give Lexus of Towson another chance and ask for Gordon Kimble. Steve Collins RX 350 Owner 29 Dec 17 More

Cari Aguilar Great Service Rep On a snowy day the service department was quite busy and my service rep was handling another customer. Cari Aguilar stepped in and got my car in the s On a snowy day the service department was quite busy and my service rep was handling another customer. Cari Aguilar stepped in and got my car in the system and serviced. She went above and beyond and all with a great attitude! More

LIARS AT LEXUS If I could give negative stars, I would. Lexus lied to me and dismissed my complaint. I took my car in for a state inspection and Lexus told me If I could give negative stars, I would. Lexus lied to me and dismissed my complaint. I took my car in for a state inspection and Lexus told me it needed $4,900 is repairs. Hearing this news made me very upset. I voiced my concerns and they promised me $2,900 in goodwill credits, $2,400 from corporate and $500 from the service department. I have each statement in writing - an email from corporate and a note from the local Service Director, Jason. Upon hearing that I had an independent service contract, Caritza (Cari), the service representative, said that Lexus was rescinding all of the goodwill per its corporate policy. I asked for a copy of the Goodwill Policy since it was never discussed prior to this nor was it in any of the documentation that I received from Lexus. Cari contacted Wayne, Corporate Operations Director, Len Stoler Automotive, and he sent her an email stating the Goodwill Recision Policy, which was just three bullet points in an email, which she forwarded to me. I requested a written copy of the Goodwill Policy from Wayne in order to read, for myself, the points he stated in his email. He replied via email with the following: "It is an internal policy that I created for the company 15 years ago. I have no desire to release internal documents." 12/26/17, 2:19 PM. So, my understanding is that Lexus has a policy by which it wants customers to abide and Lexus will not provide a written copy of that policy. Sounds more like Badwill. In addition, Lexus would not release my car until I paid the bill. I asked to speak Jason concerning the charges but he was conveniently out of the building. I expected so much more from a luxury car brand. SHAME ON YOU LEXUS OF TOWSON. More

My experience Around August 2017, my wife and I purchased a 2008 RX350 that was stolen in November 2017. My salesman, Dwayne "Roc" Johnson greeted my wife and I wit Around August 2017, my wife and I purchased a 2008 RX350 that was stolen in November 2017. My salesman, Dwayne "Roc" Johnson greeted my wife and I with open arms. His spiritual nature is one that I will remember forever. Before we began to discuss our car buying options, he led us in prayer. He then proceeded to get us the best deal ever. We came in to replace our stolen vehicle and left with a 2017 RX350 and a 2013 RX350. He worked hard and diligently to get us the best deal ever. Since then, I've told my family and friends to pay him a visit if they ever want to buy a new or used Lexus. Thank you from the bottom of our hearts, Dwayne "Roc" Johnson. More

My Experience My husband and I purchased 2 vehicles from the Lexus of Towson dealership on November 16, 2017. We had very high hopes of being able to purchase the My husband and I purchased 2 vehicles from the Lexus of Towson dealership on November 16, 2017. We had very high hopes of being able to purchase these 2 vehicles that we were in dire need of. Dwayne Johnson was our representative after speaking with him he made our experience awesome. Mr. Johnson made us feel comfortable and over exceeded our expectations making sure We for what we came for. I would definitely recommend him to all of my family and friends. He's awesome!! More