Lexus of Towson

Excellent customer service David was very patient with me when I pulled out a list of cars I liked. He took his time explaining every detail of each vehicle and answered any que David was very patient with me when I pulled out a list of cars I liked. He took his time explaining every detail of each vehicle and answered any questions I had, more importantly I left with a new car which I’am enjoying very much. Thanks again David !!! More

Quality Service, Nice People It’s a good combination: quality work done by nice people. Service department is back under Bill’s leadership. Good job! Appreciate the attention It’s a good combination: quality work done by nice people. Service department is back under Bill’s leadership. Good job! Appreciate the attention to detail. More

Great service Scott Johnson has been my service representative for almost 15 years. He is always attentive to my needs and takes great care of me and my vehicle Scott Johnson has been my service representative for almost 15 years. He is always attentive to my needs and takes great care of me and my vehicle Everyone at the dealership provides excellent service - the technicians do a thorough job on the car and everyone I encounter is helpful and courteous. It makes bringing my car in for service a pleasant experience. More

Great purchase experience Steve was great to work with in the purchase of our used Lexus. We knew what we wanted but were in no hurry if we didn’t find what we wanted. Steve k Steve was great to work with in the purchase of our used Lexus. We knew what we wanted but were in no hurry if we didn’t find what we wanted. Steve kept in contact with us but wasn’t pushy. We found what we were comfortable with and are very happy More

Great service overall I got great service, good negotiation and compromise, and follow up post sale. Highly recommend the product and the location. From the sales consult I got great service, good negotiation and compromise, and follow up post sale. Highly recommend the product and the location. From the sales consultant to the finance manager, everyone was just great to interact with. Also, the two receptionists I dealt with on the two days in the dealership were wonderful. Really great staff overall. More

Going beyond expectations, exceptional service Robb Peters of Lexus of Towson went out of his way to alleviate my concerns. His attention to detail and prompt communication was exceptional. He to Robb Peters of Lexus of Towson went out of his way to alleviate my concerns. His attention to detail and prompt communication was exceptional. He took care of every issue with enthusiasm as if this was his own car. This is the only place my Lexus is going to from now and as always. Please see Robb Peters for any service maintenance or concern. H Awan More

Used car purchase The experience was smooth and efficient. There was not a lot of wasted time energy or effort from the initial meeting until I picked up the car the ne The experience was smooth and efficient. There was not a lot of wasted time energy or effort from the initial meeting until I picked up the car the next day. More

Awful experience I came to Lexus of Towson to buy a new RX 450h. I wandered around for 20 minutes before anyone acknowledged me. Someone who I guess was a manager I came to Lexus of Towson to buy a new RX 450h. I wandered around for 20 minutes before anyone acknowledged me. Someone who I guess was a manager introduced me to a sales person who's name I can't remember. This guy didn't know anything about the cars and told me multiple lies that I found out weren't true when I got home and did some research. Then some arrogant old guy named Mike came out and tried to tell me that if I can't afford a Lexus maybe I should go buy a Toyota. Overall terrible experience. Do not go here ever. More

Lack of Care and Concern for Customers I contacted Lexus of Towson after receiving a "Brake Malfunction" message, upon starting my car yesterday morning. I contacted the service department I contacted Lexus of Towson after receiving a "Brake Malfunction" message, upon starting my car yesterday morning. I contacted the service department to let them know that I wanted to have my car towed in for assessment and repair. I was informed that I'd be assigned a service rep once it arrived and that it would be listed as an "emergency" service issue. Once my car reached the dealership, I was contacted by Scott, who informed me that they were busy and that they may not be able to get to my car this week. This week to even check out the issue?!! This could've been mentioned before I had my car towed there. I didn't lose my cool, instead, I asked for a loaner vehicle. He told me that there weren't any available! I contacted my towing company to arrange to have it towed to another dealership 35+ miles away, when the tow truck arrived, they had difficulty locating my vehicle and asked for the VIN several times, as if confused or like my car wasn't there at all! This is my 2nd Lexus and I purchased them because of their reputation, but let's be honest, service costs aren't cheap and I find it insulting to have to pay for a rental car on top of the anticipated hefty repair costs because they simply "couldn't get to it" and couldn't provide me with a loaner. Customers get loaners for simple oil changes! If they didn't have time or vehicles available, they should've informed me before wasting my time. I will never do business with this dealership and I would advise anyone else that I know, not to as well. More

Going Above and Beyond My journey from Savannah GA to Massachusetts was delayed by an unexpected road hazard and appearance of the engine light on the dash of my RX 330. It My journey from Savannah GA to Massachusetts was delayed by an unexpected road hazard and appearance of the engine light on the dash of my RX 330. It was 7:30 am, and I drove to Lexus of Towson. With no appointment, Service Manager Bill Mortimer took my vehicle first to get the problem diagnosed, repaired and hopefully back on my way. Service rep. Andy Woo took care of getting me into a loaner vehicle for the duration. The eventual news wasn?t good as my road hazard resulted in engine issues beyond repair. After a long day, I was back on my way in a rental vehicle leaving behind my RX for the insurance adjuster. I?m writing this review to commend both Bill and Andy for their courtesy, professionalism, time and assistance through the whole ordeal, with Andy even helping me transfer the contents of my vehicle to the rental. Their concern for me and the situation was genuine, and I appreciate and thank them for everything they did afterward working with my insurance agents. Lexus of Towson is fortunate to have these men as part of their team! Richard Krauss Savannah, GA More