Lexus of Towson

Fantastic Two-Vehicle Purchase Experience My father-in-law was in the market for a 2019 Lexus ES350 to replace his 2008 model. My mother-in-law came along to look at colors and go on a test dr My father-in-law was in the market for a 2019 Lexus ES350 to replace his 2008 model. My mother-in-law came along to look at colors and go on a test drive, but planned on keeping HER 2008 ES, as it had less than 30K miles on it. I knew Jonathan Butler, Mike Meagher, and Dan Morgan because we had all worked together several years ago, and Jon was who I referred my in-laws to see (I went with them at their request). He could not have taken better care of them or been more of a gentleman. Long story short, on the same visit my mother-in-law decided that she might be interested in the new RX. One sale became two, and Jonathan could not have been more accommodating. Mike Meagher took excellent care of them on the numbers - the selling price of the cars as well as the trade-in figures. In the business office, Dan handled one purchase and Cassidy handled the other - they both did a great job, too. Jonathan was very patient and thorough making sure that my in-laws understood all of the features and technology in their new cars, not only at the time of delivery but also when he went out to their house on two separate occasions to sync up their vehicles' integrated remote garage door openers with the actual garage door opener itself. Again, I cannot overstate how pleasant he was in dealing with my in-laws, answering all of their questions, and providing exemplary levels of customer service. While it was no surprise to me, it was still very nice to see that Mike Meagher and the team he leads continue to deliver a one-of-a-kind "white glove" experience for their customers. Thank you Jonathan, thank you Mike, thank you Dan and Cassidy, and thank you Lexus of Towson! More

25k service appointment plus brakes and rotors It was a pleasure to have mr Andrew woo as my service advisor. Mr woo have a great personality and attitude. I will be requesting him for my next ser It was a pleasure to have mr Andrew woo as my service advisor. Mr woo have a great personality and attitude. I will be requesting him for my next service appointment. More

First time at service department. Bought a 2015 Lexus RX 350 CPO late Oct. 2018. Noticed that there were creaking noises when I went around a corner, or over bumps in the road. Suspe Bought a 2015 Lexus RX 350 CPO late Oct. 2018. Noticed that there were creaking noises when I went around a corner, or over bumps in the road. Suspected a suspension problem. Made an appointment over the phone to have it looked at. Assigned to Ethan Snader. He listened to the concern, had a tech verify the problem, which he did. Apparently Toyota is aware of the problem, and is supposed to be developing a technical bulletin on resolving the problem. Ethan suggested checking back in early January, 2019 when they hope to have the TB. Will do as suggested. So far my experience with Lexus of Towson has been positive. We''ll see how things work out in January. More

Wonderful experience at Lexus Towson Huntley at Lexus of Towson went above and beyond to help me get the perfect vehicle. He took his time to explain the details and features of the vehic Huntley at Lexus of Towson went above and beyond to help me get the perfect vehicle. He took his time to explain the details and features of the vehicle. He also advocated for me explaining my situation to help me get the vehicle of my dreams. I would definitely shop at Lexus of Towson because of Huntley. He’s the best! More

Excellent customer service David was very patient with me when I pulled out a list of cars I liked. He took his time explaining every detail of each vehicle and answered any que David was very patient with me when I pulled out a list of cars I liked. He took his time explaining every detail of each vehicle and answered any questions I had, more importantly I left with a new car which I’am enjoying very much. Thanks again David !!! More

Quality Service, Nice People It’s a good combination: quality work done by nice people. Service department is back under Bill’s leadership. Good job! Appreciate the attention It’s a good combination: quality work done by nice people. Service department is back under Bill’s leadership. Good job! Appreciate the attention to detail. More

Great service Scott Johnson has been my service representative for almost 15 years. He is always attentive to my needs and takes great care of me and my vehicle Scott Johnson has been my service representative for almost 15 years. He is always attentive to my needs and takes great care of me and my vehicle Everyone at the dealership provides excellent service - the technicians do a thorough job on the car and everyone I encounter is helpful and courteous. It makes bringing my car in for service a pleasant experience. More

Great purchase experience Steve was great to work with in the purchase of our used Lexus. We knew what we wanted but were in no hurry if we didn’t find what we wanted. Steve k Steve was great to work with in the purchase of our used Lexus. We knew what we wanted but were in no hurry if we didn’t find what we wanted. Steve kept in contact with us but wasn’t pushy. We found what we were comfortable with and are very happy More

Great service overall I got great service, good negotiation and compromise, and follow up post sale. Highly recommend the product and the location. From the sales consult I got great service, good negotiation and compromise, and follow up post sale. Highly recommend the product and the location. From the sales consultant to the finance manager, everyone was just great to interact with. Also, the two receptionists I dealt with on the two days in the dealership were wonderful. Really great staff overall. More

Going beyond expectations, exceptional service Robb Peters of Lexus of Towson went out of his way to alleviate my concerns. His attention to detail and prompt communication was exceptional. He to Robb Peters of Lexus of Towson went out of his way to alleviate my concerns. His attention to detail and prompt communication was exceptional. He took care of every issue with enthusiasm as if this was his own car. This is the only place my Lexus is going to from now and as always. Please see Robb Peters for any service maintenance or concern. H Awan More