Lexus of Towson

I had a situation turn very positive with Kevin and Huntley. Kevin was quick to respond and then Huntley assisted me with everything else. I would recommend using this dealership. Huntley. Kevin was quick to respond and then Huntley assisted me with everything else. I would recommend using this dealership. More

I had a disappointing experience I came to Lexus of Towson to buy a new RX 350. to make the story short I had a disappointing experience with a unhelpful salesman here. Do NOT go here I came to Lexus of Towson to buy a new RX 350. to make the story short I had a disappointing experience with a unhelpful salesman here. Do NOT go here. More

I had a disappointing experience with a rude and unhelpful salesman here. He did little more than provide the keys for our test drives, which took a total of about an hour. It was busy that day, so unhelpful salesman here. He did little more than provide the keys for our test drives, which took a total of about an hour. It was busy that day, so I can understand his inattentiveness, but he was patronizing and short during our subsequent email exchanges as well. When I later informed him that I purchased a vehicle elsewhere, his response was rude, patronizing, and completely inappropriate, and unprofessional. His managers then ignored this behavior. This establishment clearly does not have respect or decency towards its customers. More

My service advisor was Stephan and he was excellent!!!!’n He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen .. He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen .. More

Very responsive and courteous salesman. Sherwood Very responsive and courteous salesman. Sherwood Schaffernoth followed up all my requests quickly. He answered all my questions satisfactorily. He o Very responsive and courteous salesman. Sherwood Schaffernoth followed up all my requests quickly. He answered all my questions satisfactorily. He offered me to call him, if I have any question. More

Exceptional service! Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came to Lexus of Towson after having mediocre (at best) experiences at other Lexus dealerships, one of which I leased my 2016 NX at. When it came time to turn in the vehicle, I decided to give Towson a shot given that my father has also had great experiences here. Cassidy laid out my options, didn't put pressure on me at all, and answered every question I had. He truly worked with me and did his best to offer the best deal possible. I left with a 2019 NX because of that sense of comfort that he provided; I am extremely grateful to have worked with him and plan to continue doing business with this dealership, as well as sending family and friends here. Fast forward to my 5K service. I had the pleasure of working with Chelsea Django. She was extremely sensitive to the limits of my schedule and provided service that absolutely surpassed my expectations. She is extremely knowledgable and straightforward. My SOS light was constantly red, which is understandably concerning for a brand new car, but she eased my tension with a thorough explanation and plans moving forward. Thank you to the Lexus of Towson team for always providing exceptional service with a friendly presentation! I don't know what the leadership here is doing, but its working! Looking forward to my next service! More

Best car buying experience EVER From walking into the Lexus of Towson dealership to driving away in my new GX 460, the experience was perfect. Jonathan Butler (Sales) made buying a c From walking into the Lexus of Towson dealership to driving away in my new GX 460, the experience was perfect. Jonathan Butler (Sales) made buying a car exceptionally easy and enjoyable! My husband and I were treated kindly and with respect by Mike Meagher (General Mgr) Matt Meager (Business Mgr) and Jonathan throughout the entire process. We highly recommend Lexus of Towson, Jonathan and the entire staff to anyone looking for a friendly, professional, and enjoyable purchase of a new or used Lexus More

Ben is an over the top sales person! My experience with Mr Benedict was excellent! Not only was he a very personable guy, easy to talk to, ask questions and work with, he has the most kno My experience with Mr Benedict was excellent! Not only was he a very personable guy, easy to talk to, ask questions and work with, he has the most knowledge on the vehicles I have ever seen from a sales person! Any question I had in regards to the vehicle I was looking at he had an in depth answer to. He really took the time to show me everything I needed to know. I would 100% recommend him to anyone who wants a superior experience looking at a nice car! More

Great help with our purchase Our sales person was a great help in helping us with our purchase. We have been Lexus customers and have always be treated well by both sales and ser Our sales person was a great help in helping us with our purchase. We have been Lexus customers and have always be treated well by both sales and service. More

Purchased 2019 RX 350 Site Unseen from Texas Very satisfied with my vehicle and the purchasing experience. I bought it without ever looking at it in person and had it shipped to Texas. Ben has be Very satisfied with my vehicle and the purchasing experience. I bought it without ever looking at it in person and had it shipped to Texas. Ben has been very helpful and attentive with all the details including working with the transport company I arranged. He ensured all the manuals, keys, floor mats, and temporary tags were included. He also has taken care of title work and registration of L-certification. Top notch and highly recommended. More