Lexus of Towson

Monique is an excellent and knowledgeable Service Advisor who went above and beyond to ensure that my concerns were addressed. my only concern was the cleanliness of the loaner vehicle that was provided. The who went above and beyond to ensure that my concerns were addressed. my only concern was the cleanliness of the loaner vehicle that was provided. The outside of the car was filthy, and the inside of the car needed to be vacuumed. Because I was in a rush for work. I did not have time to wait for another vehicle. More

Brandon Scott, the service advisor is absolutely amazing. I rate him 100 out of 100. He is a great part of the Len Stoler Lexus team. I rate him 100 out of 100. He is a great part of the Len Stoler Lexus team. More

Polite and professional staff. Service was quick. My vehicle was clean and ready within a couple of hours Service was quick. My vehicle was clean and ready within a couple of hours More

Excellent customer service experience! Each individual was professional and helpful. They are an exceptional dealership to work with in purchasing a vehicle. Each individual was professional and helpful. They are an exceptional dealership to work with in purchasing a vehicle. More

I had the pleasure of having Brandon Scott assist me. He was very professional kept me informed as to what was going on with my truck. He answered any questions I had . Thank you for all your help Brand He was very professional kept me informed as to what was going on with my truck. He answered any questions I had . Thank you for all your help Brandon. He was super nice! More

Would not recommend Lexus of Towson. They would not honor an in-person trade in valve I received at another of their dealerships. They told me that since I have gotten my trade in valve They would not honor an in-person trade in valve I received at another of their dealerships. They told me that since I have gotten my trade in valve 3 weeks ago the trade market has changed, and my trade is now worth 4k less. Complete xx!! More

I received excellent service at Lexus of Towson. Matthew, my service tech was very friendly and knowledgeable. He provided a list of recommended services that should be performed, based on the milea Matthew, my service tech was very friendly and knowledgeable. He provided a list of recommended services that should be performed, based on the mileage of the car, as well as the cost of those services. My car was ready when promised. I visited the parts department also for some touch-up paint and received excellent service. Overall, I had a pleasant experience. Keep up the good work. More

Efficient check in. Quality work. Clerical screw up delayed pick up. Curious that break pads weren’t in stock but they did arrive next day. Quality work. Clerical screw up delayed pick up. Curious that break pads weren’t in stock but they did arrive next day. More

Scott Johnson is the VERY BEST SERVICE SPECIALIST! !! He’s so friendly. So helpful! Thanks Scott!! !! He’s so friendly. So helpful! Thanks Scott!! More

Great service, staff and clean area. Vehicle service done in timely manner. Vehicle repair status update provided Vehicle service done in timely manner. Vehicle repair status update provided More