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Lexus of Towson

Towson, MD

4.8
326 Reviews
Whether you are looking for a new or pre-owned Lexus car, truck, or SUV you will find it here. We have helped many customers in or near Towson, Baltimore, White Marsh, Hunt Valley and Bel Air find the Lexus of their dreams!
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1040 York Rd

Towson, MD

21204

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Showing 326 reviews

September 18, 2022

Mark is a great service tech and will look out for you. Just wish Lexus had more plug in cars to sell. More

by Teddsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Sep 22, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that Mark delivered a successful experience. With regard to the rest of your feedback, I would be happy to speak with you to discuss our inventory. If you are willing, please feel free to reach out. Best, Kevin Ferg - General Sales Manager - 443-632-2921

September 16, 2022

Scott Johnson, Service Manager, was great,as usual. Took good care of me. Kudos and my thanks. More

by Wanda.Lehman
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Sep 16, 2022 -

Lexus of Towson responded

Wanda, thank you for sharing your great review of Scott! We appreciate your continued business and we hope to see you again at Lexus of Towson. Drive safely!

September 15, 2022

I have dealt with this Dealership for over 10 years and have never had any issues regarding sales and service with my RX350s that I have purchased or leased. Great sales team with an outstanding service de More

by scc3118
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 16, 2022 -

Lexus of Towson responded

We are delighted to have earned your years of business! Thank you for choosing Lexus of Towson and for sharing your experience. Drive safely until we see you next!

August 29, 2022

Scott is the best advisor. I’v dealt with Scott for years and I’m happy!!! More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Gue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Lexus of Towson responded

Mike, we are delighted to hear that Scott always goes above and beyond to keep you satisfied with the service you receive at Lexus of Towson! Thank you for your loyal business!

August 21, 2022

We had a great experience purchasing my nearly new SUV from Lexus of Towson. It was exactly what I wanted, so I drove from Norfolk, VA to pick it up. Brian Legge answered my questions easily, and he obta More

by K.S. Norfolk VA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Legge, Caio DaCruz
Aug 22, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Brian, Caio, and the Lexus of Towson team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

August 11, 2022

All was fine but it took 3 and one half hours I had a loaner and came back in 3 hours and I still had to wait another half hour More

by Joanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woo
Aug 12, 2022 -

Lexus of Towson responded

Joanie, I am sorry to hear that your visit took longer than anticipated. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I assure you that we will work to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Bill Mortimer - Service Manager - 443-632-2927

August 10, 2022

Scott Johnson has been my service representative for four years. He is courteous, timely, efficient, and provides excellent service - a delight with whom to work. More

by Donald.mcpherson55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Aug 10, 2022 -

Lexus of Towson responded

Donald, thanks for your wonderful review! Scott will be so grateful when we pass this praise along. We look forward to working with you again next time at Lexus of Towson!

August 03, 2022

Absolutely horrible! ! I purchased a Lexus Nx just a few months ago from here. Big mistake! I've been back and forth multiple times to get a repair. The same repair multip More

by TRo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I think his name was Matt. I dont remember
Aug 16, 2022 -

Lexus of Towson responded

I am sorry to hear that you are having trouble with your vehicle. We strive to deliver a seamless purchase experience for our guests, and it is concerning that we have left the wrong impression. I understand your frustration here and would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to give me a call. Thank you, Kevin Ferg - General Sales Manager - 443-632-2921

July 27, 2022

Andrew Woo is a terrific customer service rep on the Lexus team Great customer service and I always make it a point to schedule with him More

by Ryan.sklar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Jul 28, 2022 -

Lexus of Towson responded

Ryan, thank you for the great review! We are so glad to hear that Andrew delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Towson!

July 26, 2022

Great overall experience! Responsive, thorough and transparent. Appreciate the level of detail throughout the process and in the final stages of the purchase. Exceeded expecta More

by Jen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Lexus of Towson responded

Thanks for your glowing review, Jen! We're over the moon that our team delivered communicative and detailed assistance throughout the purchase experience. We hope to work with you again at Lexus of Towson!

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