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Lexus of Towson

Towson, MD

Overview
Employees
Reviews
Vehicles
4.8
326 Reviews
Whether you are looking for a new or pre-owned Lexus car, truck, or SUV you will find it here. We have helped many customers in or near Towson, Baltimore, White Marsh, Hunt Valley and Bel Air find the Lexus of their dreams!
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1040 York Rd

Towson, MD

21204

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Showing 326 reviews

April 11, 2023

The waiting room was comfortable and provided good self service items. My car was cleaned and maintenance was performed as necessary. Outstanding customer service by Yami throughout my visit. More

by Diane.s.legge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yami V.
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Apr 19, 2023 -

Lexus of Towson responded

Thanks for the great feedback, Diane! Yami and the team appreciate your support.

March 31, 2023

Excellent Lexus service department. Excellent service by Brandon scott. Great understanding of my needs and follow up. I would recommend to my friends. Great asset to Lexus of To More

by himanshushah31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon scott
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Mar 31, 2023 -

Lexus of Towson responded

Thanks for the great feedback about your experience with Brandon. We are proud to have him on our team!

March 31, 2023

Very friendly service, I wAs kept well informed on the progress and potential future relates and the car was ready when promiced More

by Betsy Hansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Mar 31, 2023 -

Lexus of Towson responded

Betsy, we're delighted you enjoyed working with our team at Lexus of Towson! Thanks for the support!

March 24, 2023

Scott Johnson is outstanding He explains what’s happening and follows up. Very thorough punctual and makes every effort to be helpful More

by richardk573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
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Mar 27, 2023 -

Lexus of Towson responded

Thank you for such a thoughtful review. We are glad to hear that Scott offered such outstanding service. It's a pleasure to have customers like you at Lexus of Towson--see you next time!

March 21, 2023

Good service for my Lexus Es350. I was pleased. I will bring my car back for service More

by westcharlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique
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Mar 22, 2023 -

Lexus of Towson responded

We're so glad we could deliver quality service! Thanks for working with us at Lexus of Towson. We look forward to seeing you again next time!

March 18, 2023

Brandon was very pleasant and very helpful. Service was quick and efficient. I was early and they received me. More

by Gflood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Joyner
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Mar 20, 2023 -

Lexus of Towson responded

Brandon and the team are always here to help you out! Thank you for supporting Lexus of Towson and please let us know if you need anything at all down the line!

March 13, 2023

It is the easiest, comfortable and pleasant car sale ever. Felt good, no pressure and prompt process. Thant Lexus of Towson. More

by Makanfash1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney Gue
5.0
This rating includes all reviews, with more weight given to recent reviews.
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Lexus of Towson responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

March 08, 2023

The service department is excellent. My service representative Andrew is excellent. I have nothing to say except this is an outstanding service department. More

by marybug3125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Mar 08, 2023 -

Lexus of Towson responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Andrew and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

March 04, 2023

Miss Monique is just awesome her understanding and explanation is as good as it gets and very experienced technicians More

by chlarbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Lexus of Towson responded

We will be sure to pass along your kind words to Monique. Thank you for working with us here at Lexus of Towson.

March 04, 2023

I contacted Lexus of Towson after searching on lone for a new vehicle. I worked with a man named Greg Ganthier. It was such a pleasure to work with someone who didn’t act like they had better things to do. E More

by bernardgrubb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2023 -

Lexus of Towson responded

Thanks so much for leaving Lexus of Towson a five-star review! It's great to hear that you enjoyed your buying experience with Greg. We hope to see you back down the road, and until then, enjoy your new ride!

Mar 06, 2023 -

bernardgrubb responded

I returned again today to drop off the title and extra key phob. I had questions about my electronic settings. Greg spent at least an hour with me helping me get my questions answered. I love the customer service even after the sale. I encourage anyone wishing to purchase a new or used Lexus to go here. I noticed that they don’t have a PA system. I found that to be very nice not to have that distraction (I’ve had my salesperson drawn away from me by a page on several occasions ). I truly hope the customer service continues as that means so much to customers.

Mar 07, 2023 -

Lexus of Towson responded

It's wonderful to hear that Greg could welcome you back to Lexus of Towson with more attentive service! It's an honor to receive such glowing praise. Thank you so much for all your kind words!

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