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Lexus of Towson

Towson, MD

Overview
Employees
Reviews
Vehicles
4.8
326 Reviews
Whether you are looking for a new or pre-owned Lexus car, truck, or SUV you will find it here. We have helped many customers in or near Towson, Baltimore, White Marsh, Hunt Valley and Bel Air find the Lexus of their dreams!
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1040 York Rd

Towson, MD

21204

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Showing 326 reviews

May 14, 2023

Service department is not very well run. Waited almost 3 hours to patch a tire. Told me I did not an appointment. How does one schedule a nail in the tire appointment ? Then charge you 5 More

by blights.brimmed-0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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May 15, 2023 -

Lexus of Towson responded

I am sorry to hear about your most recent service visit. This is certainly not the timely service I expect from our team and I sincerely apologize for the delay in completing your vehicle's service appointment. I would like to learn more about your recent visit so I can assist you in the best way possible. Would you please reach out to me directly? Thank you, I hope to have the chance to earn back your business in the future. Best, Bill Mortimer - Service Manager - 443-632-2927

May 12, 2023

I am always happy to work with Monique Wood. She is always kind, courteous and very professional. More

by Karenchill157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Wood.
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May 12, 2023 -

Lexus of Towson responded

Thank you so much for leaving Lexus of Towson a five-star review! We are thrilled to hear you enjoy working with Monique, and we will pass your compliments along.

May 07, 2023

Lexus of towson provides excellent service for my car! Brandon Scott also provides excellent personal service to ensure my car is well taken care of! I highly recommend Lexus of towson, Brandon, and the More

by Marketingexec12000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Lexus of Towson responded

At Lexus of Towson, providing excellent service is always our top priority, so we appreciate your review! We're thrilled to hear that Brandon provided you with excellent personal service and took great care of your car. Thank you for the kind words and placing your trust in us. We hope to see you again soon!

April 27, 2023

Maintenance easy to schedule. Personnel friendly and knowledgeable. Facility is welcoming and comfortable if you choose to wait. More

by Linda Tanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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Apr 28, 2023 -

Lexus of Towson responded

We love hearing from satisfied customers like you, Linda! It's wonderful to hear that you had a seamless experience working with us. We take pride in making sure every customer has a comfortable experience, and we hope to see you back again at Lexus of Towson!

April 17, 2023

George Z was great. Very attentive and friendly. We have purchased 4 cars from him. More

by brianwesmarsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Z
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Apr 18, 2023 -

Lexus of Towson responded

We're thrilled you enjoyed working with George and the Lexus of Towson team! Your continued support and trust in our business mean so much to our team. We look forward to working with you again next time!

April 15, 2023

I was very pleased with my experience at Lexus of Towson. Bill Mortimer was very helpful. Andrew and Jason were great with the follow up. Nice job on the carwarsh. More

by ruppra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mortimer
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Apr 19, 2023 -

Lexus of Towson responded

Thank you for taking the time to leave a five-star review for Lexus of Towson! We're happy to hear that Bill, Andrew, and Jason provided you with a helpful and attentive experience. Have a fantastic day!

April 15, 2023

Lexus of Towson, Brandon Scott and team consistently deliver prompt, high quality car service solutions. More

by Ssmcp719
Recommend Dealer
Yes
Employees Worked With
Unknown
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Apr 19, 2023 -

Lexus of Towson responded

We are thrilled to receive your five-star review! Thank you for taking the time to share your experience working with Brandon and the Lexus of Towson team. We appreciate your support and look forward to serving you again in the future!

April 14, 2023

Dealership allows the customer to shop at their pace. Has the customer's best interest as priority. More

by rel0818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Lexus of Towson responded

Thanks for the great review of Lexus of Towson! We appreciate your support.

April 13, 2023

Scott Johnson and the service team at Lexus of Towson is just the very best. I would not go amywhere else. They are trustworthy and highly skilled at what they do. There work is always completed on time to More

by drmsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
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Apr 19, 2023 -

Lexus of Towson responded

We appreciate you taking the time to share your positive experience with Scott Johnson and our service team at Lexus of Towson! It's great to hear that our team's hard work and dedication have earned your trust over the years. Thank you for your continued loyalty and we look forward to seeing you again soon.

April 12, 2023

Excellent service by dealership and advisor R. Scott Johnson. He is knowledgeable, professional and friendly. More

by Patrhodes33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
R. Scott Johnson
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Apr 18, 2023 -

Lexus of Towson responded

We're glad to hear Scott provided you with an informative and friendly experience! We'll be sure to pass along your kudos. Our team appreciates your positive feedback and looks forward to seeing you again for another excellent service!

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