Lexus of Towson

I have always received excellent customer service at Lexus of Towson. Everyone there is nice and friendly. The place has a warm atmosphere that makes you feel comfortable. Working with Monique Wood was Lexus of Towson. Everyone there is nice and friendly. The place has a warm atmosphere that makes you feel comfortable. Working with Monique Wood was a wonderful experience. She is very knowledgeable, patient, helpful, and caring. She makes sure you understand everything and treats you with respect and kindness. We need more people like her in this world today. More

The Agent Matthew is a very professional employee. Matthew greeted me and took time to inform me there was an issue with the system in reference to the third party responsible for get approval for com Matthew greeted me and took time to inform me there was an issue with the system in reference to the third party responsible for get approval for completing the work on my rims. After getting the approval Matthew informed me the work order had been approved and the technician would start the work on my rims. Once the job was completed Matthew came and gave me the keys letting me know the job was completed. Matthew does a great job keeping his customers up to date on the status of their vehicle. Matthew does an outstanding job and top rated customer service. More

In and out no long wait! Service is the best I can't complain. Great Service is the best I can't complain. Great More

Excellent customer service advisor Brandon Scott. Honest estimates. Short wait times. Friendly staff. Great work Honest estimates. Short wait times. Friendly staff. Great work More

Reminder text for service was sent. Matt Wagner was great: efficient, courteous, helpful! Excellent experience at Lexus of Towson. Matt Wagner was great: efficient, courteous, helpful! Excellent experience at Lexus of Towson. More

Andrew is always professional, helpful, and goes above and beyond to provide a great experience. He is a great asset to your company. and beyond to provide a great experience. He is a great asset to your company. More

Beware of deceptive practices at Lexus of Towson. They misrepresented a used vehicle I was interested in, failing to disclose prior accident damage (which significantly impacts its value and artifici They misrepresented a used vehicle I was interested in, failing to disclose prior accident damage (which significantly impacts its value and artificially inflates its "deal" rating on sites like CarGurus) They also falsely claimed a timing belt replacement; the Carfax showed only a serpentine belt service. The sales staff were dismissive and dishonest, and the sales manager wouldn't even address my concerns. Avoid this dealership if you value transparency and ethical business practices. More

Andrew is a great service representative. He always goes the extra mile in working with customers. I would recommend Andrew to any person who comes to Lexus of Towson to ask for Andrew. He always goes the extra mile in working with customers. I would recommend Andrew to any person who comes to Lexus of Towson to ask for Andrew. More

Customer Service representatives was Kyle. I had an issues with my back tire on my RX 350. When I got there he immediately addressed the situation. He got me into a loaner vehicle that was ava I had an issues with my back tire on my RX 350. When I got there he immediately addressed the situation. He got me into a loaner vehicle that was available. So I won't be held up from taking care of my business. I had on my schedule for that day...Every time I go in for service for my truck. The staff is always polite, and the process is smooth. The environment is a welcoming friendly and always has excellent customer services. More