Lexus of Tampa Bay - Service Center

Collision Repair extimated at 1 mo. has taken 2 1/2 mo Took my car after accident on Feb.12, 2016. Promised repair in one month. After 10 days found car in parking lot and was never touched. Dave the servi Took my car after accident on Feb.12, 2016. Promised repair in one month. After 10 days found car in parking lot and was never touched. Dave the service rep said they had no room in shop. Will start next week. 3rd week March promised car will be done by month end. Month end, car just getting painted. By mid Feb. painting done but have electrical problem and needed to take car to Dealer service. After week visited dealer to find they had car a week and have not touched it. Another week later car back to collision center but have a problem with front bumper paint job. Need a couple days to fix. Called after 7 days to find Dave on vacation and no one can talk to me. Called Dave the next week to find paint is done, now buffing out. Also found bad tire on passenger year. (not part of accident). Took 3 days to fix tire, which would take me 2 hours. Picked up car on Saturday 4/30/16. Looks pretty good. Dives nice. Sunday found front bumper object sensors do not work. Called the 5/2. Dave out sick. We are at 5/4 no return call which is the norm. Have been in contact with Lexus USA. A rep Lisa was assigned to me. She is worthless. Told me they have no authority over dealers. Would help we on a trade of my car if I wanted it. Said "by law" they have no authority over dealers. "yea right". That's why the have a corporate head questers and customer rep's and VP's running around the country checking on dealers. Also two emails to GM and no response. DON'T DO BUSINESS WITH THESE PEOPLE. More

Poor customer service I purchased my Rx 350 four months ago at Lexus of Tampa Bay. All but the buying of the vehicle has been the quality one would expect if you had purcha I purchased my Rx 350 four months ago at Lexus of Tampa Bay. All but the buying of the vehicle has been the quality one would expect if you had purchased your car from a buy here pay here lot. The people making the appointment were rude and unprofessional. When asking for a full detail she would repeat back " a wash comes with the service" after this happened a few times I asked her if her full detail and wash were the same? She said no. But a full detail takes all day. I told her that I as aware of the and I wanted to secure a loaner vehicle . That is why I was making my appointment in advance. Fast forward... I get to my schedule appointment on time only to be told that there are no loaner vehicles because they do not have enough but the they would shuttle me to Enterprise to get a loaner vehicle at their expense. At this point I have no choice.. When selecting a car at Enterprise... I am told that Lexus only pays for a certain car and offered me a Chystler sedan that was dirty and smelled like stale smoke. I didnt accept it. They had to call Lexus to get me approved for a Somata. Lexus of Tampa Bay provided the WORST experiences dealing with a dealership that I have EVER had. I will driving an extra hour to go to Lexus of Clerwater...the customer service manger assured me that I will not endure any of the level of service I endured at Lexus of Tampa Bay.. More

Don't Stand Behind Faulty Design I have a 2006 Lexus that has had problems for the last several years. The lights on the dash intermittently come on and off and it has a very poor id I have a 2006 Lexus that has had problems for the last several years. The lights on the dash intermittently come on and off and it has a very poor idle. Sometimes, the car takes a while to even drive because of the poor idling and stalling. I've taken it to them several times over the course of the last two years but the lights weren't on when it arrived and they told me unless the lights are on, we can't see what the problem is. I don't live near the dealership so everytime the lights came on by the time I scheduled an appt, the lights were off. Finally, my local service man told me to bring it in when the lights came on and he would scope it for me. The lights came on again and stayed on. Took it to the local guy who told me what the problem was and said there was a service bulletin and an extended warranty for unlimited mileage and 7 year extension, naturally, of which I'm just outside of that warranty period. I only have 50K miles on this car. Lexus denied the claim even though they were well aware that the piston system in all these cars were faulty and why they were forced to extend the warranty. I'm considering a class action as I've since found many many people with this problem and Lexus has refused to fix it. I thought that we would have been better at taking care of their customers. Will NOT be purchasing another Lexus and especially from this dealership. More

I had taken my 2001 Lexus in for one of it's regular servicings. Dave Jones, who had overseen my servicing for years, informed me after a short time that unexpected repairs needed on my car were going servicings. Dave Jones, who had overseen my servicing for years, informed me after a short time that unexpected repairs needed on my car were going to cost me almost as much as the car was now worth. He discussed options with me. Then going the extra mile, he even contacted the manager of the adjacent Lexus used car business, explained the situation, and asked them to help me look at my options with them as well before I made any decision on which direction to go - total repair, partial repair, or trade in on a new used Lexus. Larry Pfingsten, a salesman with the used Lexus cars, met with me immediately. I had looked at the possibility of getting a used Lexus previously with him just for future reference. Larry knew exactly what I wanted in a car as well as my financial limitations. He made it quite easy to determine which direction was the wiser move financially and quickly found just the right car for me. Everything was taken care of for me from calling my car insurance company to helping me learn how to set up and use Bluetooth in the new car. He also handled settling everything about my old car with Dave Jones. Within several hours everything was taken care of and I drove home in my new car! No one could as for better service or support than I had. More

Dave Jones is the best!! He is very upfront and honest. He personally makes sure my car is taken care of as if it was his own! My experience at Lexus has been good all-around He personally makes sure my car is taken care of as if it was his own! My experience at Lexus has been good all-around More

Across the past four years my wife and I have had the pleasure of having Travis as our Service Consultant. He has helped us out several times but most recently he worked with the service manager (wish I pleasure of having Travis as our Service Consultant. He has helped us out several times but most recently he worked with the service manager (wish I asked for his name) to diagnose an issue I was having with my A/C. This was one of those issues that never went wrong when you brought it in... They found it and fixed it!!! Thank you all... BTW that car is all yours now...you convinced me that Lexus is where I need to stay! I'll continue my service in my new "to me" GX470. Thanks again... More

From the day I purchased my car at Lexus of Tampa Bay, I have been happy with them. I have experienced good customer service before, but Lexus of Tampa Bay and my sales person, Mark Watson, are heads above have been happy with them. I have experienced good customer service before, but Lexus of Tampa Bay and my sales person, Mark Watson, are heads above the rest. Their solid policy on outstanding customer service is evident from sales, to financing to service. When I most recently took my car for a required service, I got an appointment when it was convenient for me and was provided with a loaner car. Lexus of Tampa Bay delivers as promised. Mark Watson makes it happen! More

Excellent customer service is NOT dead in America! Lexus of Tampa Bay exemplifies all that is right with a business: they are thoughtful and courteous, they have excellent products at fair prices, and they of Tampa Bay exemplifies all that is right with a business: they are thoughtful and courteous, they have excellent products at fair prices, and they KNOW their business. I purchased my Lexus 450H at this dealership, and I service it here as well. When I am there, my salesperson, Richard LaFay, is always friendly and wants to know how he can help. The service people are excellent, also. I was greeted right on time for my service repair appointment, had a seat and made a delicious cup of coffee in their luxurious waiting area, used their wifi, and within almost no time, my car was ready. Having continuous questions about how to use the bluetooth on my phone is not a problem; Richard is always so welcoming and knowledgeable. He really is a wizard at helping me with any technological gadgetry on my new Lexus. Having him as my salesperson was a true stroke of luck for me! I would recommend this dealership, and especially Richard LaFay to any of my good friends and family. More

Called for an appointment to get a air sensor for run flats and checked to see if they had the part. Drove in 30 miles and they were out of the part. Cost me another round trip of 60 miles. Then this flats and checked to see if they had the part. Drove in 30 miles and they were out of the part. Cost me another round trip of 60 miles. Then this Tuesday, I called twice to Service to get a phone mail and left msgs both times. No one returned my call by the next afternoon. Called Parts and waited 25 minutes but was in periodic contact with the front desk. She finally took my number and the info on the battery I wanted and said they would call back - they never did. Called Wednesday and finally got to talk with someone in Service for an oil change - nothing available until next Monday and then I got disconnected. These people are horrible - I would rather take my car to a Ford dealership More