Lexus of Tampa Bay - Service Center
Tampa, FL
688 Reviews of Lexus of Tampa Bay - Service Center
The Lexus Service department at Lexis of Tampa Bay is fantastic. I always receive prompt and courteous service. My advisor, Pamela ALWAYS keeps me informed regarding my vehicle. Fast and efficient. Thank fantastic. I always receive prompt and courteous service. My advisor, Pamela ALWAYS keeps me informed regarding my vehicle. Fast and efficient. Thank you Pamela and the entire team. More
Disappointed This dealership damage my new car in their car wash and after estimated cost to repair damage was determined denied that they did it. car wash and after estimated cost to repair damage was determined denied that they did it. More
I recently dropped my car off for service. Pamela helped me with everything. This place has excellent and wonderful service! I always feel welcoming coming here. me with everything. This place has excellent and wonderful service! I always feel welcoming coming here. More
Competent, friendly service coordinators. Quick to advise me of suggested maintenance needs. Appreciated it. Service was performed to expectations, and suggestions noted and reviewed. Thanks. advise me of suggested maintenance needs. Appreciated it. Service was performed to expectations, and suggestions noted and reviewed. Thanks. More
I had a recent service and as always my service consultant Pamela was fantastic at every level. I get the best treatment with attention to Covid and quick in and out and would highly recommend to a consultant Pamela was fantastic at every level. I get the best treatment with attention to Covid and quick in and out and would highly recommend to anyone More
Restored my faith in Lexus! A simple misunderstanding of what I needed done turned into a great experience where everything I needed was fixed. Scott was exceptional and has earned my business. You definite what I needed done turned into a great experience where everything I needed was fixed. Scott was exceptional and has earned my business. You definitely need to take your car here! More
THEY LIE and suggest unneeeded repairs. I was told I needed to have the brake pads replaced immediately. A second opinion revealed I still have 25% remaining. I did not have a fuel leak or torn cont needed to have the brake pads replaced immediately. A second opinion revealed I still have 25% remaining. I did not have a fuel leak or torn control arm bushings as I was told by Alex. Years past, I praised Alex, but now I realize he has a false smiling face and will stab you in the back. They are not to be trusted. More
STAY AWAY!! BAD CUSTOMER SERVICE!! TERRIBLE!!This place STAY AWAY!! BAD CUSTOMER SERVICE!! TERRIBLE!! This place is the worst Lexus dealership I have ever experienced. My family and I have owned many Lexus STAY AWAY!! BAD CUSTOMER SERVICE!! TERRIBLE!! This place is the worst Lexus dealership I have ever experienced. My family and I have owned many Lexus vehicles and equal history with Lexus dealership maintenance. This one is beyond belief the most unprofessional I have dealt with. First time here at this location today and just in for an oil change. Of course Scott Banta(Service Consultant) gives a list of recommendations for maintenance, many of which may not be entirely necessary but normal. What was weird at first, is that he states and shows he has pulled my entire maintenance record and has consulted his mechanic but starts asking me questions about the vehicle. These questions are easily answered by the model and history of the car. I cant figure why he would ask but for only to test my knowledge of my own car. This makes me skeptical of the record of my vehicle being actually available and reviewed. I tell Scott that I will pass on the recommendations for now after I confirm this work has not been done recently. After my oil change I review the experience with Scott and inform I will set an appointment after I look at the vehicle history. Plus I wanted to see if the coolant was actually contaminated, air filter was actually dirty and if the fuel needed to be cleaned. I do like to make sure this is not a salesman trying to take advantage of me. I get home and for some reason just think... open the hood and check.. this visit was uncomfortable. I pop the hood and find the covers under the hood are not secured with the retaining pins and a few but not all pins are stashed on the car. THIS IS JUST RIDICULOUS!! So because I didn't want to pay for a xxxx ton more stuff without checking, they decide to not even check the vehicle if it was put back together!!! xxx!! Just closed the hood and get this car out!! THANKS A TON LEXUS OF TAMPA BAY!! Good show of care and bring confidence to a on the fence first time customer. Okay okay hold on a sec... maybe I am just getting bent for no real reason. I'll just call and give my complaint to someone there. I tell myself 'Calm down Michael' and I call. I call and get referred to Mike, who doesn't answer and I request again to the operator someone and they have Mike call me. Mike calls me and immediately on the call He is dismissive about the cover not being secured and the loose pins being his mechanic from the oil change, no apology and just getting a feeling of Mike DON'T GIVE A DAM. It took a good amount of dialogue just to get him to offer to replace missing pins and offer me back in to have it done.... then a good deal more to at least pay for the gas.. THIS IS JUST TOO MUCH EFFORT FOR OVER PRICE MAINTENANCE AND xxxx SERVICE!! I truly advise to leave this place off your list and find another dealership or someone else. You will get no help. It is too bad for me because this is a close dealership and I want my vehicle to be looked after the same it has for the last 7 years. Thanks Mike and Jason and the lazy mechanic for treating me like I was unnecessary, unimportant, and quite disposable. More
Horrible Horrible Horrible Absolute joke of a dealership. My name is James and I've been in the automotive business for ten years as a sales manager. I understand sometimes we g Absolute joke of a dealership. My name is James and I've been in the automotive business for ten years as a sales manager. I understand sometimes we get busy, but come on. I called your dealership a total of five times to schedule an oil change. After my fifth attempt (two of which I actually spoke to a person) I gave up. What a shame that this is the closest Lexus dealership to my mother. Instead of providing her with a shorter more convenient drive, she will be driving to Wesley Chapel for a simple express service. This is absolutely unacceptable. Don't claim to be the best in customer service and luxury, when you can't even pick up the phone. It doesn't surprise me since it's owned by Autonation. Absolute joke, I would not recommend anyone do any business with this lazy, non-customer service oriented dealership. Wesley Chapel picked up on the first ring and scheduled my mother's car in minutes. More