Lexus of Tampa Bay - Service Center

Very smooth and pleasant experience . Na na na na na na na na na na Na na na na na na na na na na More

Josh is great. He is friendly and detail oriented. He explained to me about services He is friendly and detail oriented. He explained to me about services More

Median customer service, not impressed with driving a luxury vehicle to have ok customer service at the dealership luxury vehicle to have ok customer service at the dealership More

The service agents for Lexus of Tampa Bay are the best. MJ is knowledgeable, helpful and funny. He makes my visits enjoyable. MJ is knowledgeable, helpful and funny. He makes my visits enjoyable. More

My service agent, Scott, was pleasant, helpful, and informative. I always appreciate the care I receive at the dealership. informative. I always appreciate the care I receive at the dealership. More

Sydney is phenomenal! She’s the only female service advisor and it’s nice to be able to talk to someone woman to woman. She’s helpful and informative, a definite asset to She’s the only female service advisor and it’s nice to be able to talk to someone woman to woman. She’s helpful and informative, a definite asset to the company. I will for sure come back to see her for my service needs! More

Professionalism in its highest form. GREAT JOB! Quality service and friendly staff . Thank you, Mj! GREAT JOB! Quality service and friendly staff . Thank you, Mj! More

I had the pleasure of having Sydney Threadgill as my service associate. She was very personable and professional. The whole experience was very positive. service associate. She was very personable and professional. The whole experience was very positive. More

Kelvin was very helpful and most efficient. Our car was serviced promptly, and included a terrific wash job... Our car was serviced promptly, and included a terrific wash job... More

As a customer of Lexus Of Tampa Bay, I recently had an unfortunate experience that compelled me to share my disappointment. I brought my vehicle to the dealership for a seemingly straightforward service t unfortunate experience that compelled me to share my disappointment. I brought my vehicle to the dealership for a seemingly straightforward service task – the replacement of two rims. However, what ensued was a prolonged ordeal, as the process to obtain the replacement rims took an exorbitant amount of time, causing considerable inconvenience. Upon finally receiving my vehicle back from the service department, I was appalled by its condition. Despite having brought it in meticulously clean, it was returned to me in a deplorable state, covered in pollen and leaves both inside and out. This egregious oversight suggested a lack of attention to detail during the service process, leaving me thoroughly dismayed. Furthermore, I couldn’t help but notice the stark contrast between the treatment of the loaner vehicle provided to me and the neglect shown towards my own vehicle. Despite my efforts to maintain the loaner vehicle in impeccable condition, the same level of care was not reciprocated for my own vehicle. As a conscientious consumer, I believe in holding businesses accountable for their actions. Unfortunately, the service I received at Lexus Of Tampa Bay fell far short of the standards I expect from a reputable establishment. This experience has left me feeling disillusioned and regretful of my decision to trust this dealership with my vehicle. In light of these grievances, I urge the dealership to take proactive measures to prevent such lapses in service quality from recurring in the future. As a loyal customer, I had hoped for a more positive experience, but unfortunately, that was not the case. Overall, I am deeply disappointed by the level of service I received at Lexus Of Tampa Bay and would caution others considering patronizing this dealership. More