Lexus of Tampa Bay - Service Center

As a customer of Lexus Of Tampa Bay, I recently had an unfortunate experience that compelled me to share my disappointment. I brought my vehicle to the dealership for a seemingly straightforward service t unfortunate experience that compelled me to share my disappointment. I brought my vehicle to the dealership for a seemingly straightforward service task – the replacement of two rims. However, what ensued was a prolonged ordeal, as the process to obtain the replacement rims took an exorbitant amount of time, causing considerable inconvenience. Upon finally receiving my vehicle back from the service department, I was appalled by its condition. Despite having brought it in meticulously clean, it was returned to me in a deplorable state, covered in pollen and leaves both inside and out. This egregious oversight suggested a lack of attention to detail during the service process, leaving me thoroughly dismayed. Furthermore, I couldn’t help but notice the stark contrast between the treatment of the loaner vehicle provided to me and the neglect shown towards my own vehicle. Despite my efforts to maintain the loaner vehicle in impeccable condition, the same level of care was not reciprocated for my own vehicle. As a conscientious consumer, I believe in holding businesses accountable for their actions. Unfortunately, the service I received at Lexus Of Tampa Bay fell far short of the standards I expect from a reputable establishment. This experience has left me feeling disillusioned and regretful of my decision to trust this dealership with my vehicle. In light of these grievances, I urge the dealership to take proactive measures to prevent such lapses in service quality from recurring in the future. As a loyal customer, I had hoped for a more positive experience, but unfortunately, that was not the case. Overall, I am deeply disappointed by the level of service I received at Lexus Of Tampa Bay and would caution others considering patronizing this dealership. More

I always use this dealership for service for my 2015 Lexus 350. I always request MJ as my service manager. He is always professional and personable, answers all concerns I might have. The service center Lexus 350. I always request MJ as my service manager. He is always professional and personable, answers all concerns I might have. The service center here is excellent and I always feel confident that my SUV has been thoroughly checked. More

Everyone is courteous and professional. MJ Hamed is a great Service Rep and he demonstrates that he values my business! MJ Hamed is a great Service Rep and he demonstrates that he values my business! More

Not the best experience by far. First, I had to wait in my car and drive up as the line progressed. That's never happened to me before. I thought, maybe I misheard them. When I tri First, I had to wait in my car and drive up as the line progressed. That's never happened to me before. I thought, maybe I misheard them. When I tried to go wait in the lounge, I was told wait in my vehicle for my service agent to be available. Not use to that, and I've been a happy Lexus customer since 2020. When I asked for a loaner so I could get some breakfast, I was told, they didn't provide loaners for regular maintenance. Just to be told later, that after adding several things to the work order that were from the milage sheet that I finally qualified for a loaner. I asked the to look in the system as I have had a lot of things done in Sarasota. I was told they couldn't see their system, so they wouldn't know what has been done. I was completely shocked and therefore, worried that I was getting tricked. At this point, I just wanted what needed to be done, so I could leave as quick as possible. Now I'm questioning if the low car battery text was accurate, as I've had no issues with my battery. The text sent only showed the meter, I couldn't tell if it was really for my car. I also asked to have the battery changed on my spare key since my car keeps alerting me of a low key battery. Today, I still have that alert happening and I've had both key batteries replaced. Just overall, a really displeasing and uncomfortable experience. I won't be back to the Tampa location. More

Trust my Car under 2 person at the dealership that's why we we are a loyal customer. Thanks Advisor MJ & Mechanic Lance. we we are a loyal customer. Thanks Advisor MJ & Mechanic Lance. More

My car has only been serviced at Lexus. They are very friendly and helpful. M J was my advisor and he is the best. They are very friendly and helpful. M J was my advisor and he is the best. More

Tyler was my service advisor and I appreciated that he noticed what one of my concerns were before having to mention it. I also appreciated that he listened to what I needed instead of recommending servic noticed what one of my concerns were before having to mention it. I also appreciated that he listened to what I needed instead of recommending services I did not need. Thank you Tyler, you made my first experience at Lexus of Tampa Bay a good one. I will return again. More

My service provider, G, kept me up to date on the status of my vehicle! Great communication and great customer service. They also gave me a wonderful loaner vehicle during the time when mine was being repai of my vehicle! Great communication and great customer service. They also gave me a wonderful loaner vehicle during the time when mine was being repaired. More

Every one at the dealership is easy to work with, they are friendly and professional are friendly and professional More