Lexus of Tampa Bay - Service Center

Not the best experience by far. First, I had to wait in my car and drive up as the line progressed. That's never happened to me before. I thought, maybe I misheard them. When I tri First, I had to wait in my car and drive up as the line progressed. That's never happened to me before. I thought, maybe I misheard them. When I tried to go wait in the lounge, I was told wait in my vehicle for my service agent to be available. Not use to that, and I've been a happy Lexus customer since 2020. When I asked for a loaner so I could get some breakfast, I was told, they didn't provide loaners for regular maintenance. Just to be told later, that after adding several things to the work order that were from the milage sheet that I finally qualified for a loaner. I asked the to look in the system as I have had a lot of things done in Sarasota. I was told they couldn't see their system, so they wouldn't know what has been done. I was completely shocked and therefore, worried that I was getting tricked. At this point, I just wanted what needed to be done, so I could leave as quick as possible. Now I'm questioning if the low car battery text was accurate, as I've had no issues with my battery. The text sent only showed the meter, I couldn't tell if it was really for my car. I also asked to have the battery changed on my spare key since my car keeps alerting me of a low key battery. Today, I still have that alert happening and I've had both key batteries replaced. Just overall, a really displeasing and uncomfortable experience. I won't be back to the Tampa location. More

Trust my Car under 2 person at the dealership that's why we we are a loyal customer. Thanks Advisor MJ & Mechanic Lance. we we are a loyal customer. Thanks Advisor MJ & Mechanic Lance. More

My car has only been serviced at Lexus. They are very friendly and helpful. M J was my advisor and he is the best. They are very friendly and helpful. M J was my advisor and he is the best. More

Tyler was my service advisor and I appreciated that he noticed what one of my concerns were before having to mention it. I also appreciated that he listened to what I needed instead of recommending servic noticed what one of my concerns were before having to mention it. I also appreciated that he listened to what I needed instead of recommending services I did not need. Thank you Tyler, you made my first experience at Lexus of Tampa Bay a good one. I will return again. More

My service provider, G, kept me up to date on the status of my vehicle! Great communication and great customer service. They also gave me a wonderful loaner vehicle during the time when mine was being repai of my vehicle! Great communication and great customer service. They also gave me a wonderful loaner vehicle during the time when mine was being repaired. More

Every one at the dealership is easy to work with, they are friendly and professional are friendly and professional More

Service staff were amazing, timely. Sydney was very polite from the moment I walked in. Couldn’t be anymore happier to have purchased a Lexus through “Lexus of Tampa Bay” and to have th Sydney was very polite from the moment I walked in. Couldn’t be anymore happier to have purchased a Lexus through “Lexus of Tampa Bay” and to have them service it. Thank you More

Easy to make appointment for my car’s first tune-up. I waited there for the service. Lounge was comfortable and the work was completed in the time I was given. Happy to see that my car had been washe I waited there for the service. Lounge was comfortable and the work was completed in the time I was given. Happy to see that my car had been washed and interior cleaned! More

Very good and efficient. The service supervisor was excellent to work with. I was impressed. The service supervisor was excellent to work with. I was impressed. More

Issues every time I visit this dealership. Advisor didn't return my calls in reference to resolving my issue Advisor didn't return my calls in reference to resolving my issue More