Lexus of Tampa Bay - Service Center

I love the service I receive at this location which is nothing short of exceptional! I could not figure out why my tire needed air weekly, and MJ had the service techs find the problem which was a nail a nothing short of exceptional! I could not figure out why my tire needed air weekly, and MJ had the service techs find the problem which was a nail and took care of it. Additionally, I needed a new battery, but it was still under warranty which was also replaced. Thank you for your kindness MJ...You Rock!! More

Excellent service every time - I would not take my Lexus any place else. Scott Banta is the best Service Advisor! any place else. Scott Banta is the best Service Advisor! More

everyone is super nice and helpful outstanding customer service definitely go above and beyond really satisfied with how they treat you service definitely go above and beyond really satisfied with how they treat you More

I recently had my 2017 ls service and was very dissatisfied with my service representative. She was very shrewd and disrespectful. I've been a lexus owner since 2015 when purchased my 2016 ES. Nor dissatisfied with my service representative. She was very shrewd and disrespectful. I've been a lexus owner since 2015 when purchased my 2016 ES. Normally I deal with Scott Banta but this day he was off. Great guy very professional and makes you feel welcomed unlike Ary Vargas. She didn't look up any info on my vehicle pertaining to it warranty. She tried charging me for things that are covered under my warranty and service plan. When it was explained to her the car is certified and it has extended warranty and all she still was adamant about her knowledge of my vehicle until she finally looked it up. All in all I will be taking my services to either clearwater lexus or Wesley chapel lexus. I'd rather drive an extra 30/45 minutes out my way to get better customer service. Again not all representative are like her. Scott was great these past few years. But I'll just go elsewhere. She gave me the sense that she wasn't to pleased to service someone of my cultural background and identity. More

Service is always excellent and I am kept abreast of each phase of the process phase of the process More

From driving in to the service department it was confusing with little to no direction or what to expect. Waiting room was crowded and again was not made aware of what to do and/or when to expect th confusing with little to no direction or what to expect. Waiting room was crowded and again was not made aware of what to do and/or when to expect the next step, until I asked a random employee getting a cup of coffee. More

Customer service from service advisors were proficient; kept me abreast on their recommendations during my visit kept me abreast on their recommendations during my visit More

Everyone at Lexus was so helpful and kind. Service was excellent and much faster than I expected! Service was excellent and much faster than I expected! More

Lexus service department was extremely professional and fast. I received my first service appointment in less than one hour and had a clean car. I as in a hurry and they took care of me right away in a mos fast. I received my first service appointment in less than one hour and had a clean car. I as in a hurry and they took care of me right away in a most professional manner. I will recommend to my friends. This is my first experience other than Porsche and BMW and not disappointed in any way. More

Personalized and very smooth experience. My issues were dealt with quickly and correctly, without incurring costly repairs. My issues were dealt with quickly and correctly, without incurring costly repairs. More