Lexus of Tampa Bay - Service Center

Maybe it's because I'm used to the exceptional service from Johnson Lexus in NC, but the service I got at Lexus of Tampa Bay was abysmal: 1) got suggested repairs worth $14k for my 2011 IS250 in immaculat from Johnson Lexus in NC, but the service I got at Lexus of Tampa Bay was abysmal: 1) got suggested repairs worth $14k for my 2011 IS250 in immaculate condition (no wonder why people are buying Teslas and avoiding these repair expenses) 2) my service specialist (David) didn't call me to let me now that my car was ready 3) It took me 1 hour to find someone on the phone from the service department to see if my car was ready - and of course it was, just no one cared to notify me (FYI this is all happening on a Friday at 6:30pm - are you going to leave me without a car for all weekend for no reason?) More

The staff is very friendly but had to come back multiple times to get the issue fixed. times to get the issue fixed. More

We bought my 2018 RX350 at Lexus of Tampa Bay and the our salesperson Jeanette and her working partner were great! salesperson Jeanette and her working partner were great! More

Greetings, The dealership is amazing, I now drive a 2015 RX350 and I received the same professional consideration as when I brought my 1999 RX in for service. My service advisor was MJ or Mr. Hamad (I 2015 RX350 and I received the same professional consideration as when I brought my 1999 RX in for service. My service advisor was MJ or Mr. Hamad (I lost his survey but he is awesome and if you can resend it I would love to share my wonderful interactions about him), Everyone is kind and welcoming. Sidebar question, When is the Lexus bus available, I saw one post about it and like all the other machines you make this was heart stopping and breathtaking. I am the CEO of Glasco Bus and if and when you showcase it and or launch I would like to be considered and view it as an honor to drive it. Outstanding... for sure. I would like to know the asking price I sincerely need and want two of them. Consider me for a driving position to deliver that amazing equipment all over the country and yes I am experienced in the driveaway area, I have traveled to 48 of the continent states, I am a professional driver for 40 years, so consider me to deliver her to the appropriate destination. More

Professional service, comfortable wait time, pleasant, no hassle, service advisors and ushers. The receptionist guided me to my area and answered my questions. hassle, service advisors and ushers. The receptionist guided me to my area and answered my questions. More

After having a light flash on the dashboard, I decided to stop by to get that checked out. As it turns out, everything was fine. stop by to get that checked out. As it turns out, everything was fine. More

Great service. MJ along the other staff were professional and honest. Provided a loaner until service was completed. MJ along the other staff were professional and honest. Provided a loaner until service was completed. More

Excellent customer services, communication skills have Ayden. Thanks to Johanet and the front office lady,, She is always so sweet. Thanks for your service. Ayden. Thanks to Johanet and the front office lady,, She is always so sweet. Thanks for your service. More

The service people are amazing! My service person Scott is always very accommodating and keeps me updated on what is happening with my car. I appreciate the great service! My service person Scott is always very accommodating and keeps me updated on what is happening with my car. I appreciate the great service! More

The year agent who took care of me, Kevin is really outstanding, very courteous and helpful. It took about two hours waiting, but the service was complete. outstanding, very courteous and helpful. It took about two hours waiting, but the service was complete. More