Lexus of Tampa Bay - Service Center

I brought my car to Lexus of Tampa Bay for a simple oil change and ended up with a disastrous experience. Here’s the rundown: First, my car’s dash camera was disconnected after being driven through the change and ended up with a disastrous experience. Here’s the rundown: First, my car’s dash camera was disconnected after being driven through the service drop-off line by either the valet or the technician. Lexus later confirmed through their own cameras that a tech took my car off property for a “test drive.” For an oil change? Why was this even necessary? When I inspected their work, I found that the oil filter had been left dirty and dripping oil—I even have pictures to prove it. This is basic maintenance, and they couldn’t even get that right. The service manager dodged accountability, providing no valid explanation for why the camera was disconnected, especially since it’s not part of their policy. He also refused to admit that the tech inappropriately drove my car, despite clear evidence to the contrary. After leaving the dealership, I noticed something was off with the way my car was driving. I took it to an independent mechanic and discovered severe tire damage: flat spots, slide wear, wires showing, chunks missing from the rear tires, and burnt tire debris on the rear bumper. My car had clearly been mishandled. Lexus eventually admitted they had “severely misrepresented” the service inspection, as the tech’s notes didn’t match their own findings. They agreed to replace all four tires—but the damage doesn’t end there. They also initially agreed to perform an alignment, only to later claim they couldn’t do it because my car is lowered. They offered no solution, such as sending it to a third party. Instead, they told me I’d have to handle it myself and promised reimbursement—yet they have yet to put this in writing. This experience has been a complete nightmare. I went in for a basic oil change and left with damaged tires, disconnected equipment, and no clear resolution. If you value your car and your time, avoid Lexus of Tampa Bay. They’ve shown nothing but incompetence and a complete lack of accountability. More

After dealing with how other Lexus dealerships handle logistics, this one has me a bit perplexed. First, I tried to be diligent and when I first got a job transfer to Tampa I visited the service departme logistics, this one has me a bit perplexed. First, I tried to be diligent and when I first got a job transfer to Tampa I visited the service department on my way to work to see how the shuttle service worked there. I asked the gentleman what time the shuttle driver started, and he said 9 am. I said ok well I can’t drop off my car before work, perhaps I could bring it on my break and then just get a shuttle here from work at the end of the day. He said that would work out great. I scheduled service on 9/18 to get serviced and when I arrived during my lunch break I was told the shuttle driver called in sick. When I asked how this works the tech just shrugged, so I left. When I returned to work, I scheduled another appointment for 9/24. In the notes I specified that I would need the shuttle from the dealership to my work during my break, and a shuttle back from my work at about 5:20 to get to the dealership. When I called the dealership this morning to find out if the shuttle driver called in sick or not, I was informed that the driver’s hours are between 9 and 4. Here is where I begin to be perplexed. How do I get my car serviced on a work day? I work from 8:15 to 5:15. I know the dealership doesn’t make accommodations for a loaner for every type of service, so what else do I do? Do I have to pay for a ride service? Also, what is the point of the comment box if no one is going to review the info to see if what I need is even possible? So, not knowing how to deal with this I cancel my appointment with the young lady who gave me the shuttle driver’s hours. So, during my break on the same day, I call to speak to a service manager to give feedback. He then graciously offers a loaner that will be set aside if I can come up there. So, I go. I pull up to the drive and tell an attendant what’s going on, mind you I’m on break and made them aware my time was very limited. My initial service advisor was busy and I waited 20 minutes for them to find one. By the time one finally came out, I knew getting loaner paperwork done and retuning to work on time were not both going to happen, so I chose my job and left again with my vehicle unserviced. I wish there was information when booking the appointment showing what transportation offerings are available and when. Everyone I have spoken with has been nice and respectful, just not useful. For a service department of such a respected brand, I have yet to see near the level of service I have received at other dealerships. I have yet to actually speak for more than 5 seconds to an actual advisor. I will give credit to the service manger for trying, but the support staff just couldn’t work it out. I’ll update once I actually have a service experience here, but so far there’s been none to experience. More

Service advisor Tyler was very good at explaining how some of the vehicle features work in the newer vehicles, helping to put me at ease in terms of my concerns on how I thought they needed to work based some of the vehicle features work in the newer vehicles, helping to put me at ease in terms of my concerns on how I thought they needed to work based on my experience with older vehicle models. More

Don't buy Lexus NX 250 premium. It has a leaking issue at the back. I purchased a brand new Lexus 2024 last year, and It had a leaking issue at the rear when I brought it to the dea It has a leaking issue at the back. I purchased a brand new Lexus 2024 last year, and It had a leaking issue at the rear when I brought it to the dealer, they said the rodent bit the rubber, but after putting all the rubber, it's still leaking, I checked, and saw the water coming from the car's body and screw. so, think twice before buying any Lexus car. More

Lexus of Tampa has been an excellent dealer to deal with for over 15 years. Ryan Russo is an exceptional service advisor. I recently bought a Mercedes and service was not on the level of Lexus. With the un for over 15 years. Ryan Russo is an exceptional service advisor. I recently bought a Mercedes and service was not on the level of Lexus. With the unbelievable maintenance cost of Mercedes maintenance, I quickly sold the Mercedes and am back in a Lexus. Part of this decision was the exceptional service I have always received at Lexus of Tampa Bay. More

First time costumer to this dealer. Great service and professional staff. Would definitely recommend them.. Great service and professional staff. Would definitely recommend them.. More

The staff at Lexus of Tampa Bay are friendly and professional. The service is great too! professional. The service is great too! More

Received terrible service the last two visits, having problems with starting my car since visit. problems with starting my car since visit. More

My serviceman, Scott is the best that I have ever had. He got me in for my 30,000 mile service, got me a loner car and had the car ready when I returned. On Monday, after my visit, the tire pressure lig He got me in for my 30,000 mile service, got me a loner car and had the car ready when I returned. On Monday, after my visit, the tire pressure light came on. One call and he had a serviceman come to my house and fix the car. I am so busy that those two things saved me hours. I live in Brandon and it is a trip. I can’t say enough about my service from Scott. More

Maybe it's because I'm used to the exceptional service from Johnson Lexus in NC, but the service I got at Lexus of Tampa Bay was abysmal: 1) got suggested repairs worth $14k for my 2011 IS250 in immaculat from Johnson Lexus in NC, but the service I got at Lexus of Tampa Bay was abysmal: 1) got suggested repairs worth $14k for my 2011 IS250 in immaculate condition (no wonder why people are buying Teslas and avoiding these repair expenses) 2) my service specialist (David) didn't call me to let me now that my car was ready 3) It took me 1 hour to find someone on the phone from the service department to see if my car was ready - and of course it was, just no one cared to notify me (FYI this is all happening on a Friday at 6:30pm - are you going to leave me without a car for all weekend for no reason?) More