Lexus of Tampa Bay - Service Center

Very well organized and professional. Appreciated the car wash! Joshua Hunter was very courteous and informative. Appreciated the car wash! Joshua Hunter was very courteous and informative. More

I rarely leave reviews, but after nearly three weeks of frustration, I feel compelled to share my experience. At the end of last year, I purchased a pre-owned vehicle from this dealership and opted for frustration, I feel compelled to share my experience. At the end of last year, I purchased a pre-owned vehicle from this dealership and opted for the extended warranty—something I don’t normally do, but I wanted peace of mind. Fast forward to this month: I brought the car in for a minor coolant leak. I had a scheduled appointment at 9 a.m. on a Tuesday and dropped the car off the night before. I received an automated message at 9:30 a.m. that my vehicle had been checked in and that I’d receive updates. By 3 p.m.—no updates. I followed up myself and was told the car hadn’t been looked at yet, but would be later that day. When they finally inspected it, I was informed that the warranty had been incorrectly input at the time of purchase and was showing as expired—something that was supposedly an “easy fix.” That “easy fix” dragged out for nearly two more weeks. I followed up multiple times and was given vague or no answers. I was promised updates that never came. I called the warranty company myself—only to find out the issue had been resolved days earlier, yet no one at the dealership had moved forward with the repair. Even when the warranty was finally approved, the part that arrived was damaged—delaying things yet again. Throughout the process, I asked multiple times to speak with management and was told someone would get back to me. No one did—until I happened to get the service manager on the line by chance. To his credit, he listened and told me it was the first he’d heard of the situation. Bottom line: This experience was not about a single mistake—it was about a lack of communication, accountability, and follow-through at every step. I wasn’t expecting perfection. I was simply looking for someone to be proactive instead of reactive. To own the issue, set clear expectations, and keep me informed. Sadly, that never happened. More

Lexus of Tampa Bay has been great for me. My service advisor, Scott Banta is awesome My service advisor, Scott Banta is awesome More

I absolutely love their customer service my service advisor his awesome very professional and very pleasant advisor his awesome very professional and very pleasant More

Scott, my Service Tech is always helpful and courteous. He keeps me up to date with what's going on with my car from the moment I drop it off. And we always have great conversations while I'm there. Everyo He keeps me up to date with what's going on with my car from the moment I drop it off. And we always have great conversations while I'm there. Everyone at Lexus of Tampa Bay is always so helpful and I will continue to be a customer. More

Keith was my service coordinator. He’s very professional and knowledgeable! I highly recommend this dealership and Keith if you need services. He’s very professional and knowledgeable! I highly recommend this dealership and Keith if you need services. More

Friendly staff and great customer service. My service advisor kept me informed on the progress of me vehicle. Would definitely recommend. My service advisor kept me informed on the progress of me vehicle. Would definitely recommend. More

AJ was very professional and knowledgeable. We were given a courtesy vehicle to run errands while our first 5000 mile service was completed. We will definitely return to this dealership We were given a courtesy vehicle to run errands while our first 5000 mile service was completed. We will definitely return to this dealership More

4 year maintenance performed. Performed in an excellent manor. Scott Banta is an excellent service advisor for over the last 13 years he has serviced my vehicles Performed in an excellent manor. Scott Banta is an excellent service advisor for over the last 13 years he has serviced my vehicles More

Employs great service associates. Joshua Hunter is my associates and it’s been great working with him. Very thorough. Joshua Hunter is my associates and it’s been great working with him. Very thorough. More