Lexus of Tampa Bay - Service Center

Lexus of Tampa Bay has been great for me. My service advisor, Scott Banta is awesome My service advisor, Scott Banta is awesome More

I absolutely love their customer service my service advisor his awesome very professional and very pleasant advisor his awesome very professional and very pleasant More

Scott, my Service Tech is always helpful and courteous. He keeps me up to date with what's going on with my car from the moment I drop it off. And we always have great conversations while I'm there. Everyo He keeps me up to date with what's going on with my car from the moment I drop it off. And we always have great conversations while I'm there. Everyone at Lexus of Tampa Bay is always so helpful and I will continue to be a customer. More

Keith was my service coordinator. He’s very professional and knowledgeable! I highly recommend this dealership and Keith if you need services. He’s very professional and knowledgeable! I highly recommend this dealership and Keith if you need services. More

Friendly staff and great customer service. My service advisor kept me informed on the progress of me vehicle. Would definitely recommend. My service advisor kept me informed on the progress of me vehicle. Would definitely recommend. More

AJ was very professional and knowledgeable. We were given a courtesy vehicle to run errands while our first 5000 mile service was completed. We will definitely return to this dealership We were given a courtesy vehicle to run errands while our first 5000 mile service was completed. We will definitely return to this dealership More

4 year maintenance performed. Performed in an excellent manor. Scott Banta is an excellent service advisor for over the last 13 years he has serviced my vehicles Performed in an excellent manor. Scott Banta is an excellent service advisor for over the last 13 years he has serviced my vehicles More

Employs great service associates. Joshua Hunter is my associates and it’s been great working with him. Very thorough. Joshua Hunter is my associates and it’s been great working with him. Very thorough. More

Highly recommend Lexus of Tampa Bay for service. From the service rep to the technician, all where professional and provided great advice. From the service rep to the technician, all where professional and provided great advice. More

I brought my car to Lexus of Tampa Bay for a simple oil change and ended up with a disastrous experience. Here’s the rundown: First, my car’s dash camera was disconnected after being driven through the change and ended up with a disastrous experience. Here’s the rundown: First, my car’s dash camera was disconnected after being driven through the service drop-off line by either the valet or the technician. Lexus later confirmed through their own cameras that a tech took my car off property for a “test drive.” For an oil change? Why was this even necessary? When I inspected their work, I found that the oil filter had been left dirty and dripping oil—I even have pictures to prove it. This is basic maintenance, and they couldn’t even get that right. The service manager dodged accountability, providing no valid explanation for why the camera was disconnected, especially since it’s not part of their policy. He also refused to admit that the tech inappropriately drove my car, despite clear evidence to the contrary. After leaving the dealership, I noticed something was off with the way my car was driving. I took it to an independent mechanic and discovered severe tire damage: flat spots, slide wear, wires showing, chunks missing from the rear tires, and burnt tire debris on the rear bumper. My car had clearly been mishandled. Lexus eventually admitted they had “severely misrepresented” the service inspection, as the tech’s notes didn’t match their own findings. They agreed to replace all four tires—but the damage doesn’t end there. They also initially agreed to perform an alignment, only to later claim they couldn’t do it because my car is lowered. They offered no solution, such as sending it to a third party. Instead, they told me I’d have to handle it myself and promised reimbursement—yet they have yet to put this in writing. This experience has been a complete nightmare. I went in for a basic oil change and left with damaged tires, disconnected equipment, and no clear resolution. If you value your car and your time, avoid Lexus of Tampa Bay. They’ve shown nothing but incompetence and a complete lack of accountability. More