Lexus of Tacoma at Fife

2nd car purchase I recently purchased a new GX for my wife. This was the 2nd car that I have bought from this dealership and I have to say that both experiences were I recently purchased a new GX for my wife. This was the 2nd car that I have bought from this dealership and I have to say that both experiences were fantastic. My first purchase was for a GS a few years back and I worked with Dave Easterday. Everything about that buying experience was great. There were no high pressure sales tactics and Dave really worked with me to make sure I got exactly what I wanted. The entire experience was very customer service oriented. Even after the fact, Dave would check in with me from time-to-time over the years to see how I was liking the car. Recently my wife decided that she was ready to upgrade her car. I went in and talked to Dave and again got the same great customer service I had the first time. He found a car that was perfect for her with all the options she wanted. Just as before, everything was completely hassle free. They gave me a good value on my trade in and worked to make sure I got exactly what I wanted. Even when I wanted to think things over and do a little more looking at the numbers, there was never any kind of pressure, just understanding, and a desire to make sure I was completely satisfied with the purchase. Needless to say, I ended up coming back later that same day and bought the car. This is hands down the best customer service I have had in buying a car. Drew Pierce More

Loving my Lexus From the moment I first walked in the door, my car buying experience became, in a word, enjoyable. I was assisted by friendly, knowledgeable sales an From the moment I first walked in the door, my car buying experience became, in a word, enjoyable. I was assisted by friendly, knowledgeable sales and staff personnel, everyone of whom was not just professional - they were nice. From the first day when Kevin Lee helped me pick out an RX with the features I desired to the following Sunday when Jae Chun spoke with my wife and I and took us for a ride together, I was constantly impressed with their passion for the Lexus brand and their efforts to make us comfortable throughout the sales experience. I experienced the same high degree of courtesy and attention from the finance and car delivery folks. No buyers regret here - just pride and satisfaction with my purchase decision. More

Very happy Jane Graham-Seaton — 5 star I am posting about my experience at purchasing a car from Lexus of Fife, WA. I can't say enough about how great my experi Jane Graham-Seaton — 5 star I am posting about my experience at purchasing a car from Lexus of Fife, WA. I can't say enough about how great my experience was. I was greeted with genuine kindness, not phony smiles and then walk away after I asked for the person I was coming to see. I came to meet with Ron Stephens, the Internet Consultant. He came out a greeted me, offered coffee and I went right into his office. He presented me with all the paperwork I needed to see for the vehicle I wanted to purchase, which by the way was a year old Toyota, not a Lexus. They presented the Kelley Blue Book price, Car Fax history of the car. Right a way I felt at ease, because It's usually like getting a root canal to go purchase a car. There was none of this having to go to the Manager over and over, everything was STRAIGHT FORWARD AND HONEST. I then was helped by Kevin Lee, he was a joy to work with, took me for a test drive, explained everything well, very professional but warm. Just an overall pleasant Sales Consultant, like Mr. Stephens. I have purchased a vehicle one year old before from another dealer, my husband and I were not treated the way Lexus of Fife treated us. They could not have been more courteous and professional. They treated me like I was buying their best Lexus and I was buying a year old, (very wonderful, immaculate) Corolla S Premier. I have never felt like I have had a good enough experience purchasing a vehicle to write a review. But, I had to, I would highly recommend Lexus of Fife to anyone! Thank you so much for the great experience. Jane Graham-Seaton. More

I'm a happy Customer I'm very pleased about my experience buying a Luxury vehicle at Lexus of Tacoma. Not only did I have a great Sale Consultant by the name of Kevin Lee I'm very pleased about my experience buying a Luxury vehicle at Lexus of Tacoma. Not only did I have a great Sale Consultant by the name of Kevin Lee. The open atmosphere of the area which brings in a lot of nature light was pleasant and professional looking. The whole car buying process was so very efficient. A week after buying my Lexus ES350, i still can not believe it happen that smoothly. I give Lexus of Tacoma and Kevin Lee, 5 Stars. I would be remiss not to mention the two young women in finance for their part in the car buying process. Thank you for a great experience. Robert Thompson Mr Happy Customer More

Refreshing I absolutely loved my experience at Lexus of Tacoma!! Don went above and beyond to make sure that I was happy - and I was! There was no pressure, wh I absolutely loved my experience at Lexus of Tacoma!! Don went above and beyond to make sure that I was happy - and I was! There was no pressure, which was very refreshing. I would highly recommend Don at Lexus of Tacoma! More

Amazing customer service and excellece in all ways! Lexus of Tacoma at Fife provides the very best customer experience when buying a new car. Friendly, all the information you need or could want, great Lexus of Tacoma at Fife provides the very best customer experience when buying a new car. Friendly, all the information you need or could want, great test drives and closing the sale is easy and simple. I couldn't ask for more. I have bought 5 Lexus vehicles from them- including the NX 300h which is incredible! What a car! What a Dealer! What a sales rep I have! One delighted customer here! More

Happy I Waited I had read about Lexus coming out with the NX and called Steve Armstrong, who had sold us a previous car. It wasn't out yet, but months later when it I had read about Lexus coming out with the NX and called Steve Armstrong, who had sold us a previous car. It wasn't out yet, but months later when it was available for a test drive Steve called. It was exactly what I'd been looking for, small, stylish, lots of bells & whistles. He worked to find the color and interior I wanted by a deadline, and I had a December to remember. More

Amazing! Buying a car is always so stressful it's my least favorite thing. I found a car I wanted to look at online and called. The salesman was extremely hel Buying a car is always so stressful it's my least favorite thing. I found a car I wanted to look at online and called. The salesman was extremely helpful and polite and I came in the next day to test drive it. The process was very nice. The salesman was knowledgeable and invested in working with me without being pushy or high pressure to sell. Best experience I've had. The finance department was just as nice. More

First-Rate Customer Service I felt comfortable from the moment I walked in and received a warm welcoming smile from sales associate Bill Allen. Bill truly understood what I wante I felt comfortable from the moment I walked in and received a warm welcoming smile from sales associate Bill Allen. Bill truly understood what I wanted and delivered. He made my entire experience fun! Bill and everyone I dealt with gave me first-rate customer service. Don, the pre-owned sales director, took care of some issues I noticed on my car, as well as some that I hadn't. Sam, the technology specialist, patiently instructed me on details of the operating system of my car. It was a 5 star experience. I highly recommend Lexus of Tacoma at Fife. More

Nope. Go elsewere. Dont bother. I drove over 200 miles (total) after work after speaking to a sales person about a 2 yr old CT. I have my credit union financing already Dont bother. I drove over 200 miles (total) after work after speaking to a sales person about a 2 yr old CT. I have my credit union financing already in place & pre approved. Awesome credit. Trading in my 4yr old Toyota, clean title/car, fully serviced from toyota dealership. Their best offer was $4k less then my NADA car value & the CT was sticker priced at $26,900...Well, the final # was $32k!!! And lets not forget the push to Leasing a new car...Never again. More