Lexus of Tacoma at Fife

Jon Heffernan, has continually provided prompt excellent customer service. Jon as well as the other service tech's are always helpful to answer questions whether its by phone or in person by an impromptu d customer service. Jon as well as the other service tech's are always helpful to answer questions whether its by phone or in person by an impromptu drop in. Appointments are readily available, work has always been preformed in the time & cost specified. A courtsey phone call is always given when the car is ready as well as a follow up a couple days after the service. I have dealt with Jon now for years in the servide dept he is always professional and puts the customers needs as his top priority. More

The Service Rep I worked with (Andy Lee) was the most friendliest, efficient, professional, and courteous individual I have had the pleasure working with. I came in for a simple oil change and he notifie friendliest, efficient, professional, and courteous individual I have had the pleasure working with. I came in for a simple oil change and he notified my of my 30,000 mile service was due. He was able to get 20% off the service price for me and put me in a very nice loaner in no time at all. He then repaired a chip in my paint with touch up paint and left the paint in my glove compartment. All in all, I was very please with his professionalism and overall manner. More

Todd was very professional and efficient. He found a perfect vehicle for me that is suitable for my needs and I have been very happy with it. perfect vehicle for me that is suitable for my needs and I have been very happy with it. More

This was the second car I bought from Todd Kim. He was very helpful, informative and professional. It should say a lot that this was my second car I bought from him, but it should say ever more that my t very helpful, informative and professional. It should say a lot that this was my second car I bought from him, but it should say ever more that my third car will be purchased with Todd Kim. He has created a friend and customer for LIFE! Thank you Todd Kim and Lexus of Fife/Tacoma! More

Since I have purchased second-handed Lexus RX330 (2005) in July 2010, it was blessing for me to meet Andy Lee, a representative of service department of the Lexus of Tacoma. Mr. Andy Lee is the person who in July 2010, it was blessing for me to meet Andy Lee, a representative of service department of the Lexus of Tacoma. Mr. Andy Lee is the person who has a skill to communicate with customer. He could understand what I need very quickly and well. He is a customer-oriented service provider. Explained well and descriptively what's the problem and what has been improved. That's why whenever I need a service, I ask him (Andy Lee) to take care of my vehicle. Due to the Andy Lee's service, my first impression on the Lexus of Tacoma is so good. And we made a decision to purchase a Lexus again later when we need next car. James Lim Federal Way, WA More

My overall experience at Lexus of Tacoma was wonderful. I am so greatful to have met Andy Lee he is a one of an kind. Whenever I havre a problem with my vehicle i'd always call him to ask for advice. I've ne am so greatful to have met Andy Lee he is a one of an kind. Whenever I havre a problem with my vehicle i'd always call him to ask for advice. I've never met someone like Andy at any other dealerships. I apreciate his work at Lexus of Tacoma. I know now who to talk to when I have a problem. Thanks Andy for your help! More

Recently I had service on my vehicle at the Lexus dealer in Fife Washington. Mr. Andy Lee helped me. He was very professional, courteous, unerstanding and very knowlegeable about his job. I had very pleas in Fife Washington. Mr. Andy Lee helped me. He was very professional, courteous, unerstanding and very knowlegeable about his job. I had very pleasant interaction with him. I would strongly recommend him and the Fife Lexus dealer. More

I've been servicing my vehicle at Lexus of Tacoma for last 6 years and Andy Lee my service manager is the best in the business so far I've experienced. I've owned many luxury vehicles in past, mercedes, last 6 years and Andy Lee my service manager is the best in the business so far I've experienced. I've owned many luxury vehicles in past, mercedes, cadillac, etc... But the service experience i get from Andy Lee at Lexus of Tacoma is the far the best experience i've had. Keep up the excellent work and because of Mr. Lee i will continue to be your loyal customer for many more years and many more lexus in future. More

Over the past 10 years, I have owned several Lexus vehicles and my primary contact for services is Johnny Majors. I have received excellent and outstanding customer services from Johnny. Other Service vehicles and my primary contact for services is Johnny Majors. I have received excellent and outstanding customer services from Johnny. Other Service Representatives have also provided outstanding services when he is not available. I have recommended several friends and family members to Lexus of Tacoma, and specifically recommended contacting Johnny Majors for services and products. Johnny is always cheerful, professional and helpful in resolving issues when there is a problem. I will continue to patronize this dealership and continue my working relationship with Johnny Majors and supporting staff. More

I have been dealing with a Service Representative by the name of Andy Lee. By reason of his technical knowledge, attitude and courtesy to me, I have found him to, essentially, be the only SR that I ask for name of Andy Lee. By reason of his technical knowledge, attitude and courtesy to me, I have found him to, essentially, be the only SR that I ask for & deal with. He represents Lexus of Tacoma, at Fife, extremely well! Thank you. More