Lexus of Tacoma at Fife

Satisfied Customer I am a three peat customer at Lexus of Tacoma. I leased my first Lexus ES350 through Bill White about six years ago. Bill was my "go to" guy again two I am a three peat customer at Lexus of Tacoma. I leased my first Lexus ES350 through Bill White about six years ago. Bill was my "go to" guy again two years ago when I traded it in for a GS350. Last week, I decided I wanted to get more practical, so decided to check out the 2014 CT200h. I'm in love with that little car! Bill no longer works for Lexus, so I talked to Will. It turned out that the day I went back to test drive it, he was making a delivery so he introduced us to Mike Specktor, who took good care of us. Not only do I believe that Lexus builds a fine driving machine, but my decision to keep returning to this dealership also has to do with their service department. I've owned a lot of cars so I'm no stranger to service departments. I've had a BMW, an ACURA, HONDA! A Toyota, a Mazda, a Nissan, and a Ford. Lexus of Tacoma has the best service department of any of the dealerships I've dealt with in the past. Also, once I took delivery on my new Hybrid, Stacie spent about an hour with me helping me to set up my electronics and showing me how everything works. More

Ask for Will ladies. Walked in knowing what I was looking for,and not only did they have it they remember all the details of what I was looking for. Drove off with a 201 Walked in knowing what I was looking for,and not only did they have it they remember all the details of what I was looking for. Drove off with a 2015 RX 350 Simple, Easy and Classy! Thank you Lexus of Fife More

Great Customer Service We recently purchased a 2015 RX 350. What a vehicle, very impressed in the quality and craftsmanship. From the time we walked onto the lot and time we We recently purchased a 2015 RX 350. What a vehicle, very impressed in the quality and craftsmanship. From the time we walked onto the lot and time we drove off with our new vehicle we were treated with great customer service ( very professional and knowledgeable) and overall great experience. Who knows may be there might be another Lexus in our future. More

Third new car purchase We have purchased three RX vehicles from Tacoma of Fife over the last 14 years, our most recent in August, 2014. All three experiences have been prof We have purchased three RX vehicles from Tacoma of Fife over the last 14 years, our most recent in August, 2014. All three experiences have been professional and fair. Our sales people have been knowledgeable and thorough, as were the finance specialists. With the increase in technology in vehicles, they now have technology specialists to work with you personalizing and setting up the many options available. All three dealer employees make sure you know they want to meet your needs and they want your purchasing experience to be positive and memorable. I should also mention that their service department has been very helpful with service reminders, loaner cars, and thorough explanations of regular service work. We will be returning to Tacoma of Fife for our next vehicle purchase. More

Great customer experience. Customer experience is enormous for me. The customer treatment at this dealer is outstanding. I've done a lot of shopping around at different dealersh Customer experience is enormous for me. The customer treatment at this dealer is outstanding. I've done a lot of shopping around at different dealerships. Lexus of Seattle salesperson was a total rude dick, Infiniti in Fife sales manager tried to corner me, Mercedes of Tacoma was nothing special, but Lexus of Tacoma treated me the best. I felt valued and respected, and that is the main reason I felt this dealership deserved my business. I purchased a 2014 GS350, Ron O. was my salesperson, and I am a happy customer. More

Horrible customer service at Lexus of Tacoma in Fife WELL, WELL, WELL LEXUS OF TACOMA. SINCE THE AD GOT FLAGGED ON CRAIGSLIST, WHY DONT YOU ATTEMPT TO CONTACT ME INSTEAD OF TRYING TO HIDING BEHIND YOUR D WELL, WELL, WELL LEXUS OF TACOMA. SINCE THE AD GOT FLAGGED ON CRAIGSLIST, WHY DONT YOU ATTEMPT TO CONTACT ME INSTEAD OF TRYING TO HIDING BEHIND YOUR DESK, IGNORING PHONE CALLS, TREATING CUSTOMERS LIKE CRAP AND ATTEMPTING TO HIDE THE TRUTH. THERE'S NOT A SINGLE THING ON THIS AD THAT ISNT 100% TRUE AND FACTUAL. I'VE REPORTED YOU TO THE CORPORATE LEXUS COMPANY AND THEY'VE FLAGGED YOUR FILE. IN FACT I WAS TOLD YOU WOULD CONTACT ME - HOWEVER, NOT A SINGLE CALL OR EMAIL YET. IN FACT WHY DONT YOU TAKE A LOOK AT YELP AND OTHER SITES WHERE PEOPLE CAN POST FACTUAL REVIEWS WITHOUT FEAR OF GETTING THEM REMOVED. Heres the story, decide for yourselves - This has been the worst experience in my car buying history at Lexus of Fife and I've purchased over 25 cars. I made the mistake of making a second purchase here after getting treated poorly when I purchased the first car, and went back shopping last summer. Shame on me for giving them a third chance. Sales people tell you what you want to hear to get you into the showroom and then the old bait and switch happens. I called to find out if a car that was listed on their site was still for sale, and if it qualified for the BECU sale. I was told yes it did, so I headed down from Bothell on a Thursday night which was nearly a two hour drive. Only to find out it did not qualify because the car was no longer a CPO. Even after that, I was still mildly interested though a bit perturbed. I go thru the whole ordeal where they low ball you on the car your trading in and give you a stupid made up page on how much they paid for the car (a caveman can operate MS word for those interested) and listed off a bunch of inflated retail prices about how the car had maintenance and was detailed... But wait, it gets better after we work out pricing details I tell them that I want to use BECU. No problem says the sales woman and used car manager. Here are their rates, what loan term would you like. I tell them, how long and off to the paperwork races. Now, just several minutes later I was asked several times which rate and which lender. (I should have heard voices in my head that said "run forest, run) I politely reiterated which bank and what rate. I was asked a final time, would I consider Toyota Motor Credit for the loan if they could get me the same rate. I STATED "NO" and then we head off to the final disclosures where they try to get you to finance a bunch of ridiculous overpriced options of window tint, GAP coverage, theft recovery glass etching, wheel and tire repair, dent repair.... the list goes on and on. So here is the proverbial straw that breaks the camel's back - all of the final paperwork says Toyota Motor Credit on it. Just in case your wondering - why yes the dealers do in fact get kickbacks from TMC. A few days go by and I get a message from the receptionist at my office saying that the sales women called and wanted to know how I liked my new car. Bear in mind that I had not told anyone I work with about the car, nor did I have any intention to in the short term. I did not give my work phone number for personal calls, I gave my number for a work reference for the LENDING INSTITUION ONLY for employment verification. This highly upset the employer and employees that I would keep something like this from them so that they could belittle me over it. Thanks so much for doing that for me Fife Lexus. I happily filled out the online survey where it asked about my satisfaction. I gave poor reviews and said I would never recommend them for a car sale. I got a voicemail from one of the used car sales managers wanting to know what he could do. Needless to say he avoided my return calls for several days and when we did finally speak, it went in one ear and out the other. This guy didn't care about anything, in fact he was talking with someone else while on the phone with me. Don't believe me ? This is how memorable my conversation was to him - he called two weeks later and asked how I was doing and what he could do for me. I told him we already spoke. . . AND HE DIDN'T EVEN REMEMBER ME ! Now that I've had the car a few weeks and the temp plates are about to expire, I get a phone call that they're available at the dealership. We'll apparently they have a policy not to mail license plates because several were stolen and they are worried about getting a tarnished reputation - they won't even send the plates registered Mail after asking many people - So no thanks, I'm not wasting 2hrs to drive each direction plus the fuel expense. I ended up paying to have re-issued up here, and I'll make sure to do whatever I can to let people know how my transaction was handled so other people can make up their own mind if they want to be treated like this. Fife LEXUS - the friend that was with me -- Purchased his brand new CT200h from lexus of seattle and has had an amazing experience, they've heard about you guys before. Hope you sleep well at night knowing your reputation precedes you. More

Lexus of Tacoma is great. You can depend on LEXUS OF Tacoma's online sales rep, Leo Pate. From start to finish, Leo made my purchase process smooth and easy; including driving You can depend on LEXUS OF Tacoma's online sales rep, Leo Pate. From start to finish, Leo made my purchase process smooth and easy; including driving the car 40 miles to hand deliver it to my home! This is the start of new auto manufacturer relationship for me, and it couldn't have been more auspicious. You can trust and deal fairly with this Lexus team. More

ct200h owner I went to the dealership hoping to purchase the ct200h, but was concerned about my credit. Apparently it wsa good enough to purchase the car and the I went to the dealership hoping to purchase the ct200h, but was concerned about my credit. Apparently it wsa good enough to purchase the car and the sales staff was excellent in helping me do that. Johnathan was vey helpful in picking the color for the new car and I love it. I would definitely recommend this dearlership to friends and family members. More

lexus owner Yes I would like to say this was a surprise for me I went into lexus of fife wanting a used car but instead walk out with a brand new 2014 IS 250 the Yes I would like to say this was a surprise for me I went into lexus of fife wanting a used car but instead walk out with a brand new 2014 IS 250 the person who help me was an Asian guy his name was jae very cool and lay back you don't see that in most salesman make long stories short I got my brand new car and was very happy I'm glad I came to this place the staff were also great thanks guys More

I recently purchased my new 2013 Lexus GS 350 from Lexus of Tacoma. I am very pleased with my experience and special thanks to Steve Armstrong. He is the best salesman I’ve ever encountered in my life. Zero of Tacoma. I am very pleased with my experience and special thanks to Steve Armstrong. He is the best salesman I’ve ever encountered in my life. Zero pushing and zero sale pitch. I felt so comfortable and will be buying from this dealer again for sure. I already purchased my RX 5 years ago from this dealer and so pleased with service and overall my friendship with this dealer. Steve Armstrong is the rock. Big A+!!! ? More