Lexus of Tacoma at Fife

I am thoroughly disappointed in Lexus, I bought a Lexus to cut repair costs but from my point of view maintaining a Lexus is not far from maintaining a Mercedes Benz. I won’t be buying a Lexus anymore for to cut repair costs but from my point of view maintaining a Lexus is not far from maintaining a Mercedes Benz. I won’t be buying a Lexus anymore for that reason. Regarding the maintenance my car has 108000 miles how does an AC/Heating system on a car that’s meticulously maintained and low mileage decimate that soon?? My car had a minor scratch on the body, I took my car to a Lexus certified body shop Paramount Collision Centre, before hand my car was in totally good shape and after going to pick it up in two days the AC/Heating system started being faulty, I’m not going to say this was pre meditated but it has all the signs to it, when I went back to the Lexus dealership of Fife they charged me 280 bucks for the check up and told me to fix the AC/heating system will cost 4000 to 6000 dollars, or I can trade in my car and get a new one, well they got the wrong guy here Lexus you can all the damage you want I won’t be getting any cars from you guys again if I can afford to fix this Lexus costing me 2000 every to months I can afford to fix a high end luxury car without the “premeditated” xxxxxxxx. More

BUYER BEWARE! Just scroll down and you will see all the negative reviews. This place is a complete joke establishment. Simply put horrible. Most unprofessional dea Just scroll down and you will see all the negative reviews. This place is a complete joke establishment. Simply put horrible. Most unprofessional dealership I have ever experienced. Salesman Nick Dang had zero knowledge of the vehicle he was selling. Had us confused with another buyer. Thank God the true colors showed during our last visit. Not sure why anyone would want to buy from this place. Owner should be ashamed! Owner condones this type of at atmosphere lack of knowledge and unprofessionalism. Not worth the time or energy. More

My wife scheduled an appointment online six days in advance. The day of, I received a voicemail three hours before the scheduled time, informing me that a 4:10 PM appointment time was not available. Si advance. The day of, I received a voicemail three hours before the scheduled time, informing me that a 4:10 PM appointment time was not available. Since my wife is a teacher, we were not able to make an earlier appointment. When I called to reschedule and voiced my frustration, they put some puffed up xxxxxxx on the line that was not empathetic, apologetic, or professional. I asked for his name, and he refused to give it to me. He forwarded me to the service manager’s voicemail “Nick”, who did not return my call. This is not the treatment that I would expect at a high-end dealer that made a scheduling mistake that literally derailed my day. Since I am approaching lease end, this has convinced me that Lexus and anything sold by O’Brien will be a poor choice. Instead of purchasing the car as planned, I’m going to have it serviced by Toyota and trade it in on another brand, so I don’t have to deal with the unprofessionalism and lack of caring exhibited by “you don’t need to know my name More

Nick dang sold me my lc500 he went all out to make sure I got the loaded one performance pkg he explained that to me I had no clue about the performance pkg he said you have to get that all options lc500 boy got the loaded one performance pkg he explained that to me I had no clue about the performance pkg he said you have to get that all options lc500 boy was he right!!!! Wow Alcantara every where More

The experience my wife and I had with Lexus of Tacoma left us completely shocked and disappointed. We were absolutely taken aback by their deceptive practices when they presented the 2021 Lexus IS 350 to left us completely shocked and disappointed. We were absolutely taken aback by their deceptive practices when they presented the 2021 Lexus IS 350 to us in a filthy state. It was truly disheartening to discover that they had deliberately concealed the touch-up paint on the rear door panel, a noticeable dent in the trunk, an unsightly curb rush on the right front wheel, and various scratches on the interior panels. It was only after a closer inspection that we realized how misleading their presentation had been. What made the situation even more frustrating was the fact that they didn't bother to wash the car or address any of these issues until after we had already signed the sales contract. It was only when they finally brought the car to us washed, and with some day light reflection, that we noticed the damaged rim and dent. It took a few days for us to spot the touch-up paint on the door panel, which further added to our disappointment. More

Our salesman, David Easterday, truly exceeded our highest expectations. He and his support staff were awesome; very efficient, friendly, and professional! Sorry I can't think of the name of the sweet lady expectations. He and his support staff were awesome; very efficient, friendly, and professional! Sorry I can't think of the name of the sweet lady who instructed us on the electronics and helped us sinc our I-phones; also a quick and painless process! Thank you to Jayne who handled the financing quickly while explaining our options thoroughly. We love your informative, no pressure approach...Right car, right price, right deal for us all around. Very pleased to "join the Lexus family!" More

Our transaction could not have gone smoother. The sales staff was very professional and we were treated very well. The sales staff was very professional and we were treated very well. More

Dung in service was absolutely stellar. He was the epitome of excellent customer service and going above and beyond before and especially AFTER the service. He was kind, informative, and more importan epitome of excellent customer service and going above and beyond before and especially AFTER the service. He was kind, informative, and more importantly did exactly what he said he was going to do. The staff here is awesome and I wouldn’t want to go anywhere else but this Lexus dealer even though Bellevue is closer. Thank you, Dung! More

the real deal We purchased our second GX with David Easterday, who was excellent, knoweledgable, and easy to work with. There was no rush or pressure to buy. From t We purchased our second GX with David Easterday, who was excellent, knoweledgable, and easy to work with. There was no rush or pressure to buy. From the moment we walked in, we were treated professionally with respect, by all staff. For the past several years (since our first purchase) we have expereienced the same level customer care on the service side. We would not hesitate to purchase another vehicle from Mr. Easterday and this dealership. We rate our experience with David a "12". More

Great Customer Service Although I didn't buy a vehicle at Lexus of Tacoma the customer service was to notch Bob King was very courteous and helpful. He even provided me with Although I didn't buy a vehicle at Lexus of Tacoma the customer service was to notch Bob King was very courteous and helpful. He even provided me with additional information on my purchase after knowing I purchased the car I was looking for elsewhere. I would highly recommend Bob if you are looking for a new or used Lexus. More