Lexus of Serramonte

Excellent Experience, I called the Service Center at Serramonte Lexus to let them know I reached the 10K mileage mark and needed to schedule an appointment to have my vehic I called the Service Center at Serramonte Lexus to let them know I reached the 10K mileage mark and needed to schedule an appointment to have my vehicle serviced. The person I spoke to was very friendly and polite and after looking at my schedule I was given a date and time that best worked for me. While still on the phone she sent me an email with the appointment information including the service technician’s name. I found it very convenient as I was able to copy and paste the information into my calendar. On the day of the appointment I pulled into the service center while I was waiting in my car for the service technician I was approached by an employee asking if he could help me? I said I had an appointment with Mauricio at 9:15. He soon returned to let me know that it would be a few more minutes as Mauricio was finishing up with another customer. Within a few minutes Mauricio the service technician greeted me and introduced himself. I Found him to be friendly polite and very professional. I asked how long it would it be until I got my car back. He said it would take about an hour and a half to service and clean the inside and wash the outside of my. Which was perfect timing as I had a webinar to take. More

COURTESY ASSISTANCE We had to evacuate our home due to the Santa Rosa fire, and were forced to drive over much garden debris, including tree branches and brush. I wa We had to evacuate our home due to the Santa Rosa fire, and were forced to drive over much garden debris, including tree branches and brush. I was concerned about the under-carriage of our 2013 Lexus and requested Serramonte Lexus check it out. Although they were booked solid for 2 weeks, they graciously agreed to look at the car that a.m. They checked everything and even washed the car and then indicated everything was complimentary. Maybe that's why we have been part of the 'Lexus Family' for over 30 years. Thank you Serramonte Lexus and Freeman Lexus. ...................Jerry Piazza More

10 days of Headache Solved in <30 Minutes by Lexus After washing the outside and engine bay of my Lexus LX470, I got ABS, BRAKE, CHECK ENGINE, VSC, VSC OFF, VGRS lights on the dashboard. And after spen After washing the outside and engine bay of my Lexus LX470, I got ABS, BRAKE, CHECK ENGINE, VSC, VSC OFF, VGRS lights on the dashboard. And after spending 10 days and countless hours probing all the electrical connections and sensors in car for possible short circuits, I finally threw in the towel and took the car to Lexus of Serramonte for diagnosis. Lo & behold, it only took them <30 minutes to diagnose the issue and after the culprit part was replaced, the car is running good again. So I am very pleased with the service. More

2008 RX 400 I always get terrific service at Lexus of Serramonte. Peter McConnel is particularly good at delivering quick and thorough attention to every detail. I always get terrific service at Lexus of Serramonte. Peter McConnel is particularly good at delivering quick and thorough attention to every detail. I will go no where else with my Lexus. More

Consistent Excellence In Customer Service I had no problems rescheduling the appointment last minute. I was greeted immediately upon arrival. Service Advisor Randy Auyeung honored my coupon, c I had no problems rescheduling the appointment last minute. I was greeted immediately upon arrival. Service Advisor Randy Auyeung honored my coupon, checked for any recalls (he even completed a recall on vehicle while it was in for oil change), contacted me quickly for car pickup, and my vehicle was washed and paperwork ready when I paid cashier. Randy replies to emails immediately and is very knowledgeable even when there was a huge influx of customers during a recent software upgrade situation. I'm a very satisfied customer with Randy. Thank you Lexus Serramonte for maintaining excellence in customer service! - Judy Nguyen SF,CA More

Easy buying experience I really appreciated the gracious assistance of the Internet manager and my helpful sales person, Drago. They transformed what I expected to be a tr I really appreciated the gracious assistance of the Internet manager and my helpful sales person, Drago. They transformed what I expected to be a trying experience into a very quick and simple one. Thanks again for all your help. More

Best transaction ever I was in a difficult situation and not much time, very stressed. These guys were over-the-top professional, efficient, accurate, fair, good price, I was in a difficult situation and not much time, very stressed. These guys were over-the-top professional, efficient, accurate, fair, good price, honest and clear straight forward terms. I have never been happier with a car purchase in 40 years. Awesome customer service. Can't thank them enough! More

My Experience First and foremost Ken L. was Knowledgeable and Respectful. The gentlemen I spoke to earlier didn't seem like he wanted to help me. Eventhough there w First and foremost Ken L. was Knowledgeable and Respectful. The gentlemen I spoke to earlier didn't seem like he wanted to help me. Eventhough there was a specific vehicle I was looking at, experience wasn't great with him. Aside from that I had left the dealership, but shortly after Ken called me back about the vehicle I was interested stating its still available. So I returned for a test drive, based on carfax report the overall vehicles history with maintenance and ownership was excellent. There was a slight dent in the window sill trim, but they were able to take care of it! Also Tom K. from the finance department was superb at his role, providing clear explanations, and a great conversationalist. In the end after all paperwork was finalized which of course takes some time. I was super extremely satisfied with my purchase and whole process! A+++ service. Highly Recommended when purchasing a car to see these guys at Lexus of Serramonte More

quick honest service Brought my car in for minor oil change service and wiper blade insert replacement. Eddie was thorough and honest with recommendations, no high pitch s Brought my car in for minor oil change service and wiper blade insert replacement. Eddie was thorough and honest with recommendations, no high pitch sales. Definitely recommend Eddie as the service advisor. Will return next time. More

Purchase of a used RC 350 AWD F-Sport I had a terrific experience at Lexus of Serramonte with my recent purchase of my Lexus RC 350 F-Sport. I was guided through my purchase by Steve Baile I had a terrific experience at Lexus of Serramonte with my recent purchase of my Lexus RC 350 F-Sport. I was guided through my purchase by Steve Bailey who was patient, knowledgeable, honest, and very personable. I am a long time customer and regularly service my vehicles at Lexus of Serramonte. My service manager is Pete McConnell, and he has always been extremely attentive to my needs. I was also helped on many occasions by Dan Vlardi, who was patient with me as I tried to decide on the best vehicle for me and my family. We took a few test rides together, but he never pressured me to buy. I can't say enough nice things about these three members of the Lexus team. They are to be recognized and commended for their excellent customer service talents. More