Lexus of Serramonte

Excellent service, will get you the best rates! Bought a 2015 IS 350 F Sport at Serramonte, and they're service was top notch. They went out of their way to get me a better rate on financing and rem Bought a 2015 IS 350 F Sport at Serramonte, and they're service was top notch. They went out of their way to get me a better rate on financing and removed the previous owner's vinyl wrap at no charge. I highly recommend buying your next car here! More

Jason is professional, courteous & knowledgeable/ helpful. I highly recommend this dealership for service. They don't make you wait; service is superb; excellent communication with timing updates & accuracy I highly recommend this dealership for service. They don't make you wait; service is superb; excellent communication with timing updates & accuracy with the timing. Thank you! I don't see Jason's name on the list,. More

Walking in off the street I went to Serramonte Lexus after looking at their used 2015 rx 350’s on line for a couple of days. I didn’t have an appointment, I just walked in off I went to Serramonte Lexus after looking at their used 2015 rx 350’s on line for a couple of days. I didn’t have an appointment, I just walked in off the street. They found a salesman right away & in about two hours I was driving off in my sweet new ride. They made it easy & simple. More

50,000 service Professional and courteous service! Mauricio went thru the entire maintenance detail by detail. I waited in the lounge where there was wi fi, water Professional and courteous service! Mauricio went thru the entire maintenance detail by detail. I waited in the lounge where there was wi fi, water and snacks More

Great Customer service I made an appointment for routine service however the service rep noticed fluid covering a strut in my front wheel well. He wrote it up, arranged for I made an appointment for routine service however the service rep noticed fluid covering a strut in my front wheel well. He wrote it up, arranged for a loaner car ( a new RX 350) and I was on my way. I picked up my car the next afternoon and was only charged for my oil change as the additional repairs were warranty covered. More

Amazing service and staff! I love taking my car in for service at Lexus of Serramonte. I always schedule with Randy, and he is amazing. I feel so well taken care of here, and Ra I love taking my car in for service at Lexus of Serramonte. I always schedule with Randy, and he is amazing. I feel so well taken care of here, and Randy makes sure my car has everything it needs and is sure to let me know when longer service appointments or bigger expenses are coming up - like new tires - and the best places to go for things they don’t do there. Thank you for outstanding service! I wouldn’t dream of taking my car anywhere else! More

Best car buying experience ever I was drawn by an attractive lease offer on Lexus website. I've had bait and switch experiences with other dealership when it comes to published leas I was drawn by an attractive lease offer on Lexus website. I've had bait and switch experiences with other dealership when it comes to published lease offers vs. what's actually offered at the stores. Not here. Sales Manager Ken Liu gave me an accurate estimate over email and we were able to negotiate an even better deal on a slightly more upgraded vehicle in person. Salesman Steve Bailey was laid-back and knowledgeable about the vehicle and was not rushing me through the test drive as others tend to do. Best of all there was a complete absence of high pressure tactics so typical of most dealerships. I drove the car, negotiated the deal, and then went home to talk it over with my partner. The next day the car and the deal were still there and I was able to complete everything and drive away in under 2 hours. This was probably the least stressful car buying experience I've ever had and I highly recommend this dealership and staff. More

Good Service I came in for 195,000-mile service. Randy noticed that I was overdue for a timing-belt replacement, organized that, and got me a loaner. The work re I came in for 195,000-mile service. Randy noticed that I was overdue for a timing-belt replacement, organized that, and got me a loaner. The work revealed that some related worn-out parts should be replaced; Randy managed that with minimal schedule and cost impact, keeping me fully posted. I was completely satisfied with the service. More

Excellent and timely service I took my Lexus in for the first 5K maintenance service and was very pleased with the professional, courteous, and attentive customer service provided I took my Lexus in for the first 5K maintenance service and was very pleased with the professional, courteous, and attentive customer service provided by Matthew and the service staff. The service was done with a courtesy car wash in less than an hour! More

1 hour 20 min for an oil change with no car wash I was early to my appointment and had told the Service Adviser that I had only 1 hour as I had another meeting to get to, I think 1 hour is a reasonab I was early to my appointment and had told the Service Adviser that I had only 1 hour as I had another meeting to get to, I think 1 hour is a reasonable amount of time for a regular oil change with no car wash. After 50 min I asked for an ETA and it sounded like they haven't even started to service my car yet, I said I needed my car back and have to leave, instead they kept me waiting longer as they started working on my car and made me late to my next meeting. Worst part was after leaving the shop I had to pull off the highway because my hood was flapping as it was not closed all the way! Lucky the hood did not fly up on me do damage or worse at 65 mph! More