Lexus of Serramonte

Most peaceful and amazing experience The whole team @Serramonte is amazing. I worked with Fernando Ferran and he was most pleasant sales guy i have ever met. No pressure on buying cars ju The whole team @Serramonte is amazing. I worked with Fernando Ferran and he was most pleasant sales guy i have ever met. No pressure on buying cars just facts and gives you time & space which you need when you are making big decision like this. I was always felt welcome and no pushing & Pulling which i faced at other places. They did not get annoyed or angry at anytime. I wish i had this experience everywhere. More

Excellent customer service Excellent customer service.... Friendly environment.... it was a great experience...... quality of service... Excellent....Mauricio explained it well Excellent customer service.... Friendly environment.... it was a great experience...... quality of service... Excellent....Mauricio explained it well the services done and repeatedly reminded me of why the car needs another service when it hits a certain mileage.....Christian ( front desk) ...has this quality of being so friendly to the customers.... awesome guy! More

Excellent Customer Service-Mauricio Rodriguez Mauricio is an awesome Service Consultant. He calls me to follow up and ALWAYS returns calls promptly. He is courteous, friendly and pleasant. He re Mauricio is an awesome Service Consultant. He calls me to follow up and ALWAYS returns calls promptly. He is courteous, friendly and pleasant. He recently intervened for me with an auto body shop and was able to facilitate my car the rep[air within 2 days (after over 3 weeks of inaction with the body shop). More

Lexus certified RX350 Raj helped us trade in our Toyota Highlander for a Lexus certified RX350. No pressure, great service, and nice follow up after purchase! Love the ne Raj helped us trade in our Toyota Highlander for a Lexus certified RX350. No pressure, great service, and nice follow up after purchase! Love the new car. Great selection of certified used Lexus. Good communications. Thanks! More

Great Service It was great experience for buying car from Lexus of Serramonte - Excellent customer service. Salesman was kind, professional and honest. He followe It was great experience for buying car from Lexus of Serramonte - Excellent customer service. Salesman was kind, professional and honest. He followed up by phone and email with car futures, price and Lexus incentives for RX350 and Car was ready when I get there. It was quick and easy with excellent customer service. More

Stress free It was stress free experience. We started the conversation 2 days prior to getting a car. We expressed our likes and dislikes. Yury knew what we wante It was stress free experience. We started the conversation 2 days prior to getting a car. We expressed our likes and dislikes. Yury knew what we wanted and was able to get us a great deal and deliver on all our requests. We felt safe and well taken care of. We did not feel pushed or rushed in buying process. Yury was very knowledgeable, and very attentive. He was able to explain all the details that we wanted to know about, and to answer all our questions. I would definitely advice my friends and family to go to Yury if they would have questions and desire to purchase a Lexus. Thank you Yury. More

Excellent customer service My RX350 had severe water damage, which turned into black mold. Mauricio Rodriguez helped me thru the whole process and I am very pleased the service My RX350 had severe water damage, which turned into black mold. Mauricio Rodriguez helped me thru the whole process and I am very pleased the service and guidance thru the process. My car was totaled but I plan to buy another one as they are the most comfortable and reliable out there. More

Great service Service was great. Problem identified and corrected within an hour of waiting. Did not have an appointment. Problem was dead battery. As always, s Service was great. Problem identified and corrected within an hour of waiting. Did not have an appointment. Problem was dead battery. As always, service was excellent from start to finish. More

Excellent service Great service and friendly atmosphere. Really appreciate the "no pressure" approach to the purchasing experience. The staff was very knowledgeable w Great service and friendly atmosphere. Really appreciate the "no pressure" approach to the purchasing experience. The staff was very knowledgeable with their cars and its features and wanted to make sure that customers were very happy. More

very happy I am hard to please, a pain-in-the-xxx really. That being said, they did a good job. My GX470 looked beautiful. Mauricio Rodriguez and his crew are th I am hard to please, a pain-in-the-xxx really. That being said, they did a good job. My GX470 looked beautiful. Mauricio Rodriguez and his crew are the real deal. More