Lexus of Serramonte

Wonderful, orphaned 250h get excellent service. My service advisor, Eddie, makes visiting the dealership a pleasant experience. Mechanics seem to know how to keep the car in great shape. Maintenan My service advisor, Eddie, makes visiting the dealership a pleasant experience. Mechanics seem to know how to keep the car in great shape. Maintenance costs are low for the 250h (too bad the model was orphaned). RDH More

Lexus experience The sales lady was knowledgeable. She explains everything very well. She was friendly and made sure we are comfortable while she’s explaining all the The sales lady was knowledgeable. She explains everything very well. She was friendly and made sure we are comfortable while she’s explaining all the details to me. More

The first service of my new car Everything about Lexus is a pleasure. The service began and ended exactly when they said it would. Since it was the first service it was complimen Everything about Lexus is a pleasure. The service began and ended exactly when they said it would. Since it was the first service it was complimentary. The customer service people were courteous and informative. The complimentary car wash was icing on the cake! Well done!! More

Too long to accomplish minor repairs. Dean forgot to give me the spare tire key. I only found out because I went back to pickup brake pads and spoke to dean the following week. Dean seemed Dean forgot to give me the spare tire key. I only found out because I went back to pickup brake pads and spoke to dean the following week. Dean seemed very distracted. More

Great Dealership! I've been coming to Lexus of Serramonte for about fifteen years, and now with my second "IS." My old friend and service advisor moved on several year I've been coming to Lexus of Serramonte for about fifteen years, and now with my second "IS." My old friend and service advisor moved on several years ago, but I have great faith and trust in David Martinez who has been servicing my car's needs for the past few years. He is always accommodating, professional, courteous, and goes above and beyond to make sure that my needs are met. I highly recommend Lexus of Serramonte. More

Eddie provide excellent customer service Eddie always provide the excellent customer service. He had smile on his face all the time. It really make me feel welcome and treated as value custom Eddie always provide the excellent customer service. He had smile on his face all the time. It really make me feel welcome and treated as value customer More

Amazing sales person My wife and I just bought a car from Vy. He is very nice guy, fast, and efficient. Most important, you will get best discount from him. Trust me, I h My wife and I just bought a car from Vy. He is very nice guy, fast, and efficient. Most important, you will get best discount from him. Trust me, I have compared more than 5 dealers and his offer is best!! More

Excellent customer service Fernando Ferran was an excellent sales person from our initial conversation online to getting me into the car I wanted. I would highly reccommend Lexu Fernando Ferran was an excellent sales person from our initial conversation online to getting me into the car I wanted. I would highly reccommend Lexus of Serramonte for a pleasant car buying experience. More

Geat service again I have only had to use the service department a couple of times but I have always received friendly and professional treatment especially Mauricio. I I have only had to use the service department a couple of times but I have always received friendly and professional treatment especially Mauricio. I do not hesitate to call anytime I have any issues or questions. More

Lexus service Good service and explainations, by the service agent, we always return to this service department We think the repairs are pricey, which is not the s Good service and explainations, by the service agent, we always return to this service department We think the repairs are pricey, which is not the service persons responsibility. More