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Lexus of Serramonte
Colma, CA
771 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our guests get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
At Lexus of Serramonte in Colma/Daly City, we know that our success is best measured by the satisfaction of our customers. That's why we're proud to be an Elite of Lexus dealer, an award given to Lexus dealers who excel at sales, service and overall owner support. Visit Lexus of Serramonte in Colma, just a short drive south for San Francisco, Bay Area Lexus drivers, for a truly world-class luxury vehicle experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 771 reviews
November 11, 2019
Lexus of Serramonte service is horrible. we bought a car last year waited 6 hours for them to do paperwork. They made us make two trips because the first time the sales guy ordered the wrong car for us. The last year waited 6 hours for them to do paperwork. They made us make two trips because the first time the sales guy ordered the wrong car for us. The Chinese manager was super rude and telling us they were not going to rectify this since they were not sure it we would be approved. Hello I already own another lexus which he knew. This was rude and unprofessional. Instead of apologizing for their mistake he kept being arrogant. I felt for bad for the sales guy hence went back, but them waited 6 hours for them to process everything the whole experience was horrible. The loan got apporved instantly , since credit score was more than 800, not sure why it took them long. We were not offered an apology or anything made right . Infact the Sales guy was rude at the end. More
by Anna
Employees Worked With
The Manager who is an older Chinese Gentlemen he is racist and rude ! , Steve Bailey, Larry Abunda
November 05, 2019
Competent and courteous salesman, arrogant finance person We worked with Aaron Li in sales for the purchase of a 2015 RX350. He was very forthcoming with the info on the car and discussed the pros and cons ca We worked with Aaron Li in sales for the purchase of a 2015 RX350. He was very forthcoming with the info on the car and discussed the pros and cons candidly. The test drive was over a distance and undulating terrain which enabled us to assess the driving experience. We decided to purchase the car and thus met with the finance person, Danna Ye. She was haughty and arrogant and made us feel unwanted. She thrust the documents in front of us as if this was some kind of an evidence gathering process. When we asked her to give a certificate for the 24-month CPO, she said it's not available but it's in the system. Well, if it was in the system then it can be printed too. We almost walked out but Aaron graciously intervened and took care of the needful. This person, Danna, has been at the dealership for 12 years and if you go to purchase a car there, avoid her. It galls me that her management condones such behavior or is unaware of it. More
by Khaldun
Employees Worked With
Aaron Li, Danna Ye
November 02, 2019
Just had my 60,000 miles car maintenance done. Lexus really did a good job on it. I can feel the car drive really better now. Got a loaner car and they call me when the car is done. They even gave my c really did a good job on it. I can feel the car drive really better now. Got a loaner car and they call me when the car is done. They even gave my car a nice clean car wash. The agent that I get get help me is named Dean. He is a really friendly person to work with and he is very good to give me detail what is going to be done. Thank you Lexus. Love the Lexus car ! I have two lexus SUV’s More
by Danlexus
Employees Worked With
Dean Decastro
October 30, 2019
90,000 Mile Service Visit I am extremely baffled at this place - the sheer cost to fix things is ridiculous. The reason why I went in was to get the 90,000 mile service and was I am extremely baffled at this place - the sheer cost to fix things is ridiculous. The reason why I went in was to get the 90,000 mile service and was quoted $1500. The national average is $600, so go figure. And of course they find issues almost to the point of wanting to find issues to suck money out of their customers. This seems like daylight fraud. When I went in, I of course asked to get a few more things fixed and why not. Believe this the cost to fix things was $15,000 in total, as an example, to fix a strut is $2500+ dollars. One of those door protectors was off a hinge, $350 to fix it. To replace the dashboard cover (The black part that sits on top of the odometer and music equipment and air vents, etc), which Lexus cheated me on a recall and never mailed me and now has splotches and cracks, $3700+. To fix the rubber liners on the back door, $300+. I have done the research on the parts and they are not expensive at all. No one in their logical mind would fix things here. This is not a review for my service manager - Mario who well knowledgeable, courteous and showed empathy. I feel someone needs to open a case with the BBB to determine the service prices at Lexus because they are doing robbery in broad daylight and ripping off their customers. If this is a systemic issue in Lexus and across all locations, then maybe people shouldn't buy Lexus cars. If you need to go to find a normal mechanic and pay half or a 1/3rd of the prices quoted in the same locale, then what value is Lexus Service providing besides ripping people off - they are supposed to know to their cars the best but at the expense of these outrageous prices. Don't ever go here. Thanks for listening. In any case Lexus sucks - never buying a Lexus again. More
by Samir Kandoth
Employees Worked With
Mario
October 28, 2019
Serramonte Service is awesome! I can easily find auto services with cheaper prices, but can I trust them to not add unnecessary services? Eddie Y at Lexus Serramonte has helped me for over 10 years. I services with cheaper prices, but can I trust them to not add unnecessary services? Eddie Y at Lexus Serramonte has helped me for over 10 years. I don’t live in the area anymore but I still drive from the East Bay but it’s well worth it! More
by AD
Employees Worked With
Joyce always professional , Eddie Yeung
October 26, 2019
Excellent auto servicing Lenny provided superb service, timely, and with such personal care and excellent knowledge of what needed to,be done. Thank you....... ... .... .... . Lenny provided superb service, timely, and with such personal care and excellent knowledge of what needed to,be done. Thank you....... ... .... .... ...... for the excellent se2rvice. More
by Fred
Employees Worked With
Lenny Villajin
October 23, 2019
Serving in Excellence If Serra Monte Lexus Service Dept was a restaurant they would be rewarded a 5 star Michelin rating! This is our first Lexus and chose S M Lexus becau If Serra Monte Lexus Service Dept was a restaurant they would be rewarded a 5 star Michelin rating! This is our first Lexus and chose S M Lexus because of the quality and reputation of their service department. Our service consultant is Dante Navarro and you could not have anyone more friendly and professional! More
by Michael
Employees Worked With
Dante Navarro
October 23, 2019
Best service and care Clarissa was nothing short of amazing! She is very informative and professional. There was nothing she couldn’t answer or assist with and also very pa Clarissa was nothing short of amazing! She is very informative and professional. There was nothing she couldn’t answer or assist with and also very patient. I would highly recommend asking for Clarissa Toy if you are looking to get a new car, you won’t be disappointed. More
by Mohjenn
Employees Worked With
Clarissa Toy, Jobelle Salindong
October 22, 2019
Best Service I have been coming here since 1989 to purchase cars and to have them serviced. I wouldn't go anywhere else.Pete McConnell has been my service adviser I have been coming here since 1989 to purchase cars and to have them serviced. I wouldn't go anywhere else.Pete McConnell has been my service adviser for many years. He is an outstanding member of your team. More
by Ralph
Employees Worked With
Pete McConnell
